3.3 of 5 601 reviews New York, NY 5000+ Employees

AOL Senior Web Systems Administrator Interview Question

I interviewed in Ashburn, VA and was asked:
"If the customer was on the phone angry and pressuring to get the system back online but you didn't know what the issue was how would you deal with the situation"
Add Tags [?]
Answer Flag Question

Part of a Senior Web Systems Administrator Interview Review - one of 121 AOL Interview Reviews

Answers & Comments

of 3
Try to keep the customer informed while solving the problem. Makey them feel their problem is the only issue your focused on. Show the customer sucess no matter how little to gain their confidence.
- Interview Candidate on Dec 24, 2009 Flag Response

To comment on this question, Sign In with Facebook or Sign Up

AOL – Why Work for Us?

AOL consumers were shopping, chatting, getting news and information and playing multi-user games online at the dawn of the internet. We were the cornerstone of social media long before anyone knew what a social network… Full Overview

Provided by employer [?]

Tags are like keywords that help categorize interview questions that have something in common.

Glassdoor is your free inside look at AOL interview questions and advice. All interview reviews posted anonymously by AOL employees and interview candidates.