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AOL Senior Web Systems Administrator Interview Question

I interviewed in Ashburn, VA and was asked:
"If the customer was on the phone angry and pressuring to get the system back online but you didn't know what the issue was how would you deal with the situation"
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Part of a Senior Web Systems Administrator Interview Review - one of 121 AOL Interview Reviews

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Try to keep the customer informed while solving the problem. Makey them feel their problem is the only issue your focused on. Show the customer sucess no matter how little to gain their confidence.
- Interview Candidate on Dec 24, 2009 Flag Response

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