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Interview Question for Customer Support Engineer at Cisco Systems:
Jul 9, 2012

1 of 1 people found this helpful

If you have a customer on phone, the manager want something from you, and you have a customer waiting your reply via mail, what is the best practice way to handle this.


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Jul 9, 2012

by Interview Candidate:

For this situation, the customer on phone is the highest priority, because if this customer is not on hurry and want an urgent support, he will not call the support team to ask for help, then will check the manager and the mail for the customer, and see which one is the highest priority.
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Jul 15, 2012

by Anonymous:

The customer on phone is first priority. I would also let the manager know that i have a customer on phone. If the customer email is urgent, i would take care of that next and keep manager informed of situation. If the customer email doesn't have a timeline, i would handle the manager need 2nd.
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