Interview Question

Sales Interview Pleasanton, CA

If you were a copy machine sales person, and knew that a

  new product was coming out in a few days, yet your manager has told you that the company has important sales numbers to meet on the old product, how would you handle a situation in which a very trusted and loyal customer wishes to place a large order of copiers with you, just before news of the product release has gone public?
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Interview Answer

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From a technical and end-user standpoint, newer isn't always better. Unless you know for certain the newer copiers were going to be a significant advantage to your client (i.e. the copiers were more reliable, faster, efficient, cost-effective and didn't have an unreasonable learning curve for the office users), then there is no conflict, and therefore you may place the order for your client for the old copier.

On the other hand, if the newer copiers are better as described above, then there is a conflict of moral/best-interest of your client, and if you feel that forcing the old model copiers on your client to satisfy some quota would end up doing more harm than good down the road, then it makes better business sense to disclose the availability of newer copiers to your client, and advise them to perhaps not purchase all new copiers since it would make sense to try a few first to see how they work. The important point I see is meeting a sales quota on the older model copiers and damaging your client relationship could end up severing what would otherwise be a continued profitable relationship.

just passing by on Jul 1, 2009

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