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Barnes & Noble Bookseller Interview Question

I interviewed in Rochester, NY and was asked:
"If you were helping a customer at the customer service desk, and then the phone rang, what would you do."
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Part of a Bookseller Interview Review - one of 266 Barnes & Noble Interview Reviews

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I gave the incorrect answer - I said I would juggle the customers and try to help the one on the phone immediately if it was an issue that could be helped quickly. The correct answer was first-come, first-served.
- Interview Candidate on Dec 28, 2012 Flag Response

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