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Cox Communications Production Support Specialist Interview Question

I interviewed in Oklahoma City, OK and was asked:
"In the interview for this specific job there is often a technical troubleshooting test with a live computer. I found this difficult because of the lack of instruction provided by the interviewer. I didn't feel comfortable opening the case of a computer without permission. However this is what is expected."
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Part of a Production Support Specialist Interview Review - one of 145 Cox Communications Interview Reviews

Answers & Comments

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Troubleshoot the computer as you would any computer, be verbal and tell them what you are doing as you do it and, why. Like you are taking notes for a work log on.
- Interview Candidate on Jan 24, 2013

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