Infocrossing

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Infocrossing Senior Service Delivery Manager Interview Questions & Reviews

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Senior Service Delivery Manager Interview

Senior Service Delivery Manager

I applied through a recruiter and the process took 3 weeks - interviewed at Infocrossing in June 2011.

Interview Details – Phone interviews since the majority of Executive/Senior Management were out of town. Face to face interview with Exeutive Lead and then Account Team.

Interview Questions

  • How do you ensure customer satisfaction in a matrixed global environment with shared resources?   View Answer
  • How do you handle the customer when they are not correct? How do you turn around the situation for the relationship?   View Answer

Negotiation Details – I negotiated up front with the recruiter. Job went from contract to hire. Salary changed but position became base plus comission.

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