Infocrossing Senior Service Delivery Manager Interview Questions & Reviews
Getting an Interview
Senior Service Delivery Manager Interview (Positive Experience; Average Interview)
I applied through a recruiter and the process took 3 weeks - interviewed at Infocrossing in June 2011.
Interview Details – Phone interviews since the majority of Executive/Senior Management were out of town. Face to face interview with Exeutive Lead and then Account Team.
- How do you ensure customer satisfaction in a matrixed global environment with shared resources? View Answer
- How do you handle the customer when they are not correct? How do you turn around the situation for the relationship? View Answer
Negotiation Details – I negotiated up front with the recruiter. Job went from contract to hire. Salary changed but position became base plus comission.