InterContinental Hotels Group

www.ihgplc.com
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InterContinental Hotels Group Interview Questions

Updated Feb 24, 2015
Updated Feb 24, 2015
121 Interview Reviews

Interview Experience

Interview Experience

70%
18%
11%

Getting an Interview

Getting an Interview

48%
21%
10%

Interview Difficulty

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Average

Interview Difficulty

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Candidate Interview Reviews

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  1. 1 person found this helpful  

    Front Desk Receptionist Interview

    Anonymous Employee in Binghamton, NY
    Anonymous Employee in Binghamton, NY
    Application Details

    I applied online – interviewed at InterContinental Hotels Group.

    Interview Details

    I applied the front dest receptionist position online, which included several short essay questions and some basic information. I got a phone call 3days later and told you to come the day the hr called you or the next day. The interview was one on one and lasted about 18 minutes. Asked about my previous working experience and gave some example how I perform my excellent customer service. The interview was not hard just be honest.

    Interview Questions
    No Offer
  2. 3 people found this helpful  

    Communications Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3+ monthsinterviewed at InterContinental Hotels Group.

    Interview Details

    Really depends on the hiring team. I was screened by our recruiter. Then I did a behavioral phone interview. Then I was interviewed by the Director and Manager of the team.

    Accepted Offer
    Positive Experience
    Average Interview
  3. 1 person found this helpful  

    Director of Food & Beverage Interview

    Anonymous Interview Candidate in San Francisco, CA
    Anonymous Interview Candidate in San Francisco, CA
    Application Details

    I applied in-person. The process took 4+ weeksinterviewed at InterContinental Hotels Group in March 2014.

    Interview Details

    Interview with Director of HR, Interview with Director of Operation, Interview with Regional General Manager

    Interview Questions
    Negotiation Details
    Back and forth. Finally hotel pulled all previously discussed offers back and pulled the job posting
    Accepted Offer
    Negative Experience
    Difficult Interview
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  5.  

    Team Manager Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took 5 weeksinterviewed at InterContinental Hotels Group.

    Interview Details

    Applied for the position online and was given a phone interview about 2 weeks later. The interview was conducted by 2 people. Asked what my definition of integrity. About 2 weeks later I was called back for a face to face interview. I was taken on a tour of the facility, it was a very nice contact center. I was then interviewed by two Operation Managers who were very nice and personable. The interview questions weren't too difficult, typical contact center questions. How would you motivate your team and earn their respect? How would you respond to change? They gave me the opportunity to ask questions. Overall great interview, very nice and professional people. Hope to hear from them soon.

    Interview Questions
    • The most unexpected question but not difficult was if you were any kind of animal what would it be and why? Guess a character question. It was fun.   Answer Question
    No Offer
    Positive Experience
  6.  

    Front Desk Interview

    Anonymous Employee in Los Angeles, CA
    Anonymous Employee in Los Angeles, CA
    Application Details

    I applied online. The process took 2+ weeksinterviewed at InterContinental Hotels Group in March 2014.

    Interview Details

    very accurate it was very long but not overwhelming i was interviewed by 3 persons, the HRM, the FOM and the GM at the end for more than an hour

    Interview Questions
    No Offer
    Positive Experience
    Average Interview
  7.  

    Call Center Team Manager Interview

    Anonymous Employee in Charleston, SC
    Anonymous Employee in Charleston, SC
    Application Details

    I applied online – interviewed at InterContinental Hotels Group in February 2014.

    Interview Details

    phone interview was your typical questions describe....

    Interview Questions
    No Offer
    Positive Experience
    Average Interview
  8. 4 people found this helpful  

    Reservations Specialist Interview

    Anonymous Interview Candidate in North Charleston, SC
    Anonymous Interview Candidate in North Charleston, SC
    Application Details

    I applied online. The process took 5 weeksinterviewed at InterContinental Hotels Group in January 2014.

    Interview Details

    Complete the application and show what skills you have that match their needs. If invited for an interview you will go to a training room with computers and answer questions about yourself. Be honest and select the answers that best reflect your feelings. After completing the battery of tests there is a basic interview. If you pass muster there's a call center simulation. Then another interview and a role play and you will know if you are offered a job or not. They will conduct a background check and you will receive an email an phone call welcoming you on board.

    Interview Questions
    • Basic interview questions...have the elements of your elevator speech down. Most difficult part was answering battery of questions about which tasks do you find most stressful.   View Answer
    Negotiation Details
    Set pay during 90 day training period, then an increase with bonus pay for exceeding performance objectives.
    Accepted Offer
    Positive Experience
    Average Interview
  9.  

    Training Manager Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took 2+ monthsinterviewed at InterContinental Hotels Group in January 2014.

    Interview Details

    The interview process took months and there was little communication.

    Interview Questions
    • There was a task assignment that was asked of the applicants and no feedback on what worked or didn't.   Answer Question
    No Offer
    Negative Experience
    Average Interview
  10.  

    Cook Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Informal interview with kitchen manager pretty laid back. The testing that they require is the hard part not because the questions are hard but because they ask a lot of repetitive questions so it gets boring and that's where you make mistakes so watch that.

    Interview Questions
    Negotiation Details
    No
    Accepted Offer
  11. 1 person found this helpful  

    Reservation Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a weekinterviewed at InterContinental Hotels Group.

    Interview Details

    Initial assessment to determine familiarity with computers/ call center environment, as well as a personality assessment of sorts. Afterwards there is an interview with a team manager, and a role play for a call. The questions are fairly straight forward, relating to sales and communications. There is a background check after you have been offered the position.

    Interview Questions
    • Tell me about a time when someone tried your patience. What did you do?   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview

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Pros: “Great opportunity for growth, competitive pay, and amazing people.” Full Review

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