InterContinental Hotels Group Interview Questions

Updated Jul 10, 2014
Updated Jul 10, 2014
104 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

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Candidate Interview Reviews

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  1.  

    Reservations Sales Agent Interview

    Anonymous Interview Candidate  in  North Charleston, SC
    Anonymous Interview Candidate in North Charleston, SC
    Application Details

    I applied online. The process took 2 days - interviewed at InterContinental Hotels Group in March 2012.

    Interview Details

    It was very easy. Went in and was immediately put on a computer for a skills test, and then sat for about 45 minutes waiting for HR manager. Then went in and interviewed with her, and then she put me back on the computer for a Reservation Simulations skills test. Then, she gave me a tour of the facility. Then, finally, asked to come back for second interview with TM.

    Interview Questions
    • Describe to me a time when you had to multi- task?   View Answer
    Negotiation Details
    Not really negotiable. $10/hr to start for 5wks of training and then $11 - 13.50/hr after training.
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Reservations Sales Agent Interview

    Anonymous Interview Candidate  in  North Charleston, SC
    Anonymous Interview Candidate in North Charleston, SC
    Application Details

    I applied through an employee referral. The process took 2 days - interviewed at InterContinental Hotels Group in February 2012.

    Interview Details

    When you first arrive, you are required to take an assessment test on the computer. If that scores well, then you have a one on one interview with an HR manager. If that goes well, then you are back on the computer for a reservations simulation. Of course, if that goes well, they schedule you for a follow up interview with another manager the next day.

    Interview Questions
    • Explain a time you had to deal with a difficult guest/customer?   View Answer
    • Explain what extraordinary customer service means to you.   View Answer
    Negotiation Details
    Everything went very well in the interview.
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Guest Services Representative Interview

    Anonymous Interview Candidate  in  Tampa, FL
    Anonymous Interview Candidate in Tampa, FL
    Application Details

    I applied online. The process took 4 days - interviewed at InterContinental Hotels Group in April 2011.

    Interview Details

    It was a very well-handled interview. The general manager was very nice and offered me the job right then. Of course, I did have to go through a background check and drug test. Not a problem at all. Smooth sailing.

    Interview Questions
    • Tell me about a time that you had to break the rules in order to make the guest happy   Answer Question
    Negotiation Details
    Just ask for what you think you are worth.
    Accepted Offer
    Positive Experience
    Easy Interview
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  5.  

    Business Analyst Interview

    Anonymous Interview Candidate  in  Atlanta, GA
    Anonymous Interview Candidate in Atlanta, GA
    Application Details

    I applied through an employee referral. The process took 2 weeks - interviewed at InterContinental Hotels Group in August 2010.

    Interview Details

    There were three days of interviews with two one on one interviews and two panel interviews along with a lunch with the hiring manager. There was a lot of interest in hospitality experience and making sure personalities were a match between the team and myself.

    Interview Questions
    • Have you worked with outdated systems in the past?   Answer Question
    • Do you bring any international experiience to this project?   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  6.  

    Front Desk Agent Interview

    Anonymous Interview Candidate  in  Chandler, AZ
    Anonymous Interview Candidate in Chandler, AZ
    Application Details

    The process took a day - interviewed at InterContinental Hotels Group in November 2009.

    Interview Details

    1 interview with the Front Desk Manager followed by an interview with the Rooms Division Manager. They did a background check, drug test, and group orientation. The employer wanted to know about my education background as well as background in working in face-to-face customer service.

    Interview Questions
    • Without having any hotel experience, why would you choose a Crowne Plaza hotel as opposed to a Mariott?   View Answer
    Negotiation Details
    There was little room to negotiate - there was room to gain an extra dollar per hour with experience and the right personality which would fit the present personnel.
    Accepted Offer
    Positive Experience
    Average Interview
  7. 1 person found this helpful  

    Community Manager Interview

    Anonymous Interview Candidate  in  Atlanta, GA
    Anonymous Interview Candidate in Atlanta, GA
    Application Details

    I applied online. The process took 6 days - interviewed at InterContinental Hotels Group in August 2010.

    Interview Details

    I had an interview with someone in HR who asked the basic HR type questions about why you're looking for a new job etc. I got called in for a face to face.

    I met first with the social media manager and this was one of the worst interviews EVER. He was strictly by the book asking me questions that literally came from a sheet HR gave him and they were those questions that have no real answers like "where do you see yourself in 5 years", "what are your strengths?" I thought this was VERY odd for a position that is supposed to think outside the box. It was AWFUL.

    Then I met with his boss who is VP of global marketing. That interview went fine. It was more casual and we actually talked about social.

    Then I met with someone who is in the marketing group but not social at all. Her role (in fact she told me this) was to gauge how she thought I would fit in with the group.

    I don't do well with the where do you see yourself in 5 years kind of questions and thought that overall, it was a lame thing to do for a social job.

    Interview Questions
    No Offer
    Negative Experience
    Difficult Interview
  8.  

    Front Desk Associate Interview

    Anonymous Interview Candidate  in  Warwick, RI
    Anonymous Interview Candidate in Warwick, RI
    Application Details

    The process took 1 week - interviewed at InterContinental Hotels Group in February 2011.

    Interview Details

    I filled out an application about a month before I got a call back from the hiring manager asking me to come in for an interview. She was very friendly and kept apologizing if she was repeating herself because she had been interviewing all day. She asked typical questions such as describe a situation where you had an irate customer and how you handled it. She also asked what I had done at my previous jobs. She told me everything the hotel has to offer and what I would be doing during a normal shift and she also explained training, hours, dress code, pay, and benefits. She was very understanding that I was a student and in the Fall I would have to lessen my hours. After a little but more conversation she ended by telling me I would get an email or a phone call 3 days later whether I was hired or not.

    Interview Questions
    • Describe a time when you had to deal with an irate customer   Answer Question
    No Offer
    Positive Experience
    Easy Interview
  9. 1 person found this helpful  

    Restaurant Manager Interview

    Anonymous Interview Candidate  in  Kalamazoo, MI
    Anonymous Interview Candidate in Kalamazoo, MI
    Application Details

    I applied online. The process took 3 months - interviewed at InterContinental Hotels Group in May 2009.

    Interview Details

    Hiring process was extremely lengthy, almost to the point of being unenthical. I had to go through 4 phone interviews that were almost exactly alike as well as an online test. And then received no offer. It was really just a huge pain and I was definitely qualified for the position.

    Interview Questions
    • What is your greatest weakness?   Answer Question
    • Are you the kind of person who has to do everything perfectly?   View Answer
    No Offer
    Neutral Experience
    Average Interview
  10.  

    Sales/Marketing Internship Interview

    Anonymous Interview Candidate  in  Coraopolis, PA
    Anonymous Interview Candidate in Coraopolis, PA
    Application Details

    I applied through college or university. The process took 3 days - interviewed at InterContinental Hotels Group in August 2008.

    Interview Details

    Fairly simple interview process. Sat down with General Manager and basically had a conversation about what I was looking for and what the hotel was looking for. It was very comfortable and informative, and gave a great inside look at what the hotel's working culture was all about. I was offered the position by the end of our conversation, pending the results of a drug test and background check. I started working within about a week of my interview.

    Interview Questions
    • How do you see yourself making an impact at the hotel?   Answer Question
    Negotiation Details
    I was a student, so there was not much negotiation. It was a paid internship though, so getting both hourly pay and school credit was great.
    Accepted Offer
    Positive Experience
    Average Interview
  11.  

    Strategy Group Manager Interview

    Anonymous Interview Candidate  in  Atlanta, GA
    Anonymous Interview Candidate in Atlanta, GA
    Application Details

    I applied online. The process took 3 weeks - interviewed at InterContinental Hotels Group in October 2010.

    Interview Details

    the first round was a behavioral interview with the recruiter- generic personality and fit questions. Second round was a case interview with a senior manager from the team. He sent across excel data and slides and gave me 15 min to review the data and present my findings. The case was related to IHG's businesses and I was supposed to present recommendations regarding future expansion based on the data provided.
    Third round interview was a full day of 1x1s in atlanta with the strategy team and people outside the strategy team. There was heavy emphasis on why the hospitality sector and more business case questions

    Interview Questions
    • what are some of the issues hotel managers need to consider before becoming a franchise hotel of IHG?   Answer Question
    • how do intermediary companies such as hotwire impact IHG's business?   Answer Question
    No Offer
    Positive Experience
    Difficult Interview

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