InterContinental Hotels
3.5 of 5 382 reviews
www.ihgplc.com Denham, United Kingdom 5000+ Employees

InterContinental Hotels Guest Services Representative Interview Questions & Reviews

Updated Jun 3, 2014
All Interviews Received Offers

Getting the Interview 

33%
33%
33%

Interview Experience 

100%
0%
0%

Interview Difficulty 

Average Difficulty
3 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

Accepted Offer

Positive Experience

Very Easy Interview

Guest Services Representative Interview

Guest Services Representative
Tampa, FL

I applied online and the process took 4 days - interviewed at InterContinental Hotels in April 2011.

Interview Details – It was a very well-handled interview. The general manager was very nice and offered me the job right then. Of course, I did have to go through a background check and drug test. Not a problem at all. Smooth sailing.

Interview Question – Tell me about a time that you had to break the rules in order to make the guest happy   Answer Question

Negotiation Details – Just ask for what you think you are worth.

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Accepted Offer

Positive Experience

Easy Interview

Guest Services Representative Interview

Guest Services Representative
Sydney (Australia)

I applied through college or university and the process took 1 week - interviewed at InterContinental Hotels in January 2011.

Interview Details – If you're studying Hospitality, the interview was done with HR first then the properties "picked" who they liked. (only one property at a time could pick you, so if you said no, then you may not get another property picking you / if you said yes, a better opportunity may have been waiting but missed out on picking you).
Then met with managers for one interview.

Interview Question – Pretty straight forward interview questions, nothing that I wasn't prepared for. As long as you follow the STAR behavioural technique you'll be fine. Have a few generalised answers that can be moulded to suit the question.   Answer Question

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Accepted Offer

Positive Experience

Average Interview

Guest Services Representative Interview

Guest Services Representative

I applied in-person and the process took 1 week - interviewed at InterContinental Hotels in November 2010.

Interview Details – Was so impressed with the FOM who interviewed me. He was very personable, professional and passionate about the hotel and his team.

Negotiation Details – Negotiate salary hard - they lowball everything.

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