Intuit Customer Service Representative Interview Questions

7 Interview Reviews

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Customer Service Representative Interview

Anonymous Employee
Declined Offer

Interview

Easy process. Several telephone interviews. I declined to continue the process after finding out the available schedule for the position. If the schedule would have been better I would have likely taken the job.

Interview Questions

  • What was the most challenging customer service experience you faced in the past?   Answer Question

Other Interview Reviews for Intuit

  1. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Fredericksburg, VA
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at Intuit (Fredericksburg, VA).

    Interview

    Applied through website, received notification of phone screening 2 weeks later. Took some tests applying computer skills, typing speed, business applications. Received notification of phone interview next day. After phone interview, received notification the following week of in person interview. After interview, received offer within 3 days. No room for negotiation.

    Interview Questions

    • What was the most trying experience you've ever had? How do you deliver bad news.   Answer Question

    Negotiation

    There is no negotiation, you get what they offer.

  2. Helpful (3)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer

    Application

    I applied online. The process took 2 weeksinterviewed at Intuit.

    Interview

    The interview process will begin with a screening from HR. the HR reps do not have a clear understanding of what the req entails, so save the detailed questions for the face to face interview. Also be prepared to answer multiple STAR questions (situation, task, action and result). It helps to also know the companies history, fiscal plans, and market value.

    Interview Questions

    • Tell me about a time you worked with someone who was not doing their share.   Answer Question
  3. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Fredericksburg, VA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took a weekinterviewed at Intuit (Fredericksburg, VA) in May 2013.

    Interview

    Recruiter e-mailed me to set up an appropriate time to call and we had a 30 minute interview over the phone. She asked things regarding my biggest achievement, weaknesses, etc.

    Interview Questions

    • Some of the questions were redundant so it was difficult to come up with a new answer. It was difficult to read her disposition over the phone.   Answer Question

    Negotiation

    Salary was non-negotiablie. Take it or leave it as there are other people interviewing that would gladly accept the offer.

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  5.  

    Customer Service Representative Interview

    Anonymous Employee in Woodland Hills, CA
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 3 weeksinterviewed at Intuit (Woodland Hills, CA) in September 2011.

    Interview

    I was so perfect for this job but these folks WAY over think it all and end up just being kind of creepy.

    Interview Questions

    • This was a textbook interview–they did not surprise me at all.   Answer Question
  6. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Tucson, AZ
    Accepted Offer

    Application

    I applied online – interviewed at Intuit (Tucson, AZ) in October 2010.

    Interview

    Apply on line. You will recive an e-mail acknowledgement of the application. Next would be an appointment for a phone interview. Second interview could be by phone or could be in person. Live call test. Uses the STAR method; Situation or Task, Actions, Results. Expect to give a detailed

    Interview Questions

    • Discribe your most difficult call and how you resolved it.   1 Answer

    Negotiation

    Pretty much a take it or leave it option. The pay is good and the benefits are very good.

  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Denver, CO
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 1+ weekinterviewed at Intuit (Denver, CO) in November 2009.

    Interview

    Wonderful process at Intuit that included 2 rounds of interviews with C-level executives. Very warm interviews where the number one goal was "get to know me" and "make sure I am a good fit for the org"

    Interview Questions

    • Name a time when you worked on a task with other team members and had challenges. What were those challenges and hoe did you overcome them?   1 Answer

    Negotiation

    non-negotiable salary. Advice for others: it's a great place to work with great people and training is extensive and at a good pace. Sales aptitude is required so if you are uncomfortable with phone sales/consulting it is not the right place for you.

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