Iron Mountain Inc Customer Service Associate Interview Questions

Updated Jan 18, 2015
3 Interview Reviews

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Customer Service Associate Interview

Anonymous Interview Candidate
Accepted Offer
Positive Experience
Average Interview

Application

I applied through a staffing agency. The process took 2 weeksinterviewed at Iron Mountain Inc.

Interview

I was hired on through Randstad, an employment agency. I went through two interviews, one with the Temp-to-Hire agency, and then again with Iron Mountain. Standard "S.T.A.R." type interview with Iron Mountain.

Interview Questions

  • None of the questions were particularly difficult, except for the usual "Tell me about any weaknesses you may have," or "What do you consider your poorest trait," type of thing. The interview was crisp, cool, and professional.   Answer Question

Negotiation

There was no negotiation. They offered US$12.50/hr, and that was that. Raises came in increments of one to three percent, and only once per year. The only way to make significantly more is to move up from the call center floor.

Other Interview Reviews for Iron Mountain Inc

  1.  

    Customer Service Associate Interview

    Anonymous Employee in Collegeville, PA
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at Iron Mountain Inc (Collegeville, PA) in January 2012.

    Interview

    The interview process consisted of two steps:
    1) Phone Interview
    2) In Person Interview

    The Phone Interview took about ten minutes. It only consisted of a few questions like "Tell me about yourself" and "What are you doing now?" At the end of the Phone Interview, I was asked to come in for an In Person Interview.

    The In Person Interview was much more in depth. The interview took place in a tiny room with motivational posters on the wall. There were two Iron Mountain Supervisors that spent about 45 minutes asking questions from a prepared packet. Most of the questions were all standard Behaviour Event Interview questions.

    Interview Questions

    • "Describe a time when you had limited time to complete a task and other conflicting priorities. How did you handle it?"   Answer Question
    • "Can you explain a time when you had a conflict with a coworker and what you did to resolve the conflict."   Answer Question
    • "Tell us about a time when you took a project from beginning to completion."   Answer Question
    • "Describe a time when you had to follow through on a task over an extended period of time".   Answer Question
  2.  

    Customer Service Associate Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    The process took a weekinterviewed at Iron Mountain Inc in April 2010.

    Interview

    A phone interview that led to a 1:1 interview a week later. Was hinted that I had the job but she couldn't make the official offer without talking to the rest of the HR team. 2 days later, got the offer and was told to stay by the phone to hear from the HR manager. Got the call and was told to get a background check (they send you a link with the company's website) and also scheduled a drug screen test that had to be done within a few days. At the end of it, I ended up getting a offer from an other company closer to home so had to turn down the offer at Iron mountain for practical reasons.

    Interview Questions

    • What are your positive qualities? What are your negative qualities?   Answer Question
    • What didn't you like about your previous employer?   Answer Question

    Negotiation

    I thought it was a good offer for the position.

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