Iron Mountain Inc Customer Service Associate Interview Questions & Reviews

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Web: www.ironmountain.com | HQ: Boston, MA

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Updated Jan 14, 2012 – Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 2 ratings

3.0

“Average” Interview

Interview Experience [?] Based on 2 ratings

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Neutral	50%
Negative	0%

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3.0

Average Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Jan 2012 in Collegeville, PA (took 1 week)

The interview process consisted of two steps:
1) Phone Interview
2) In Person Interview

The Phone Interview took about ten minutes. It only consisted of a few questions like "Tell me about yourself" and "What are you doing now?" At the end of the Phone Interview, I was asked to come in for an In Person Interview.

The In Person Interview was much more in depth. The interview took place in a tiny room with motivational posters on the wall. There were two Iron Mountain Supervisors that spent about 45 minutes asking questions from a prepared packet. Most of the questions were all standard Behaviour Event Interview questions.

Interview Questions

"Describe a time when you had limited time to complete a task and other conflicting priorities. How did you handle it?"

Answer Question

"Can you explain a time when you had a conflict with a coworker and what you did to resolve the conflict."

Answer Question

"Tell us about a time when you took a project from beginning to completion."

Answer Question

"Describe a time when you had to follow through on a task over an extended period of time".

Answer Question

Other Details

I Applied Online and the interview consisted of a Phone Interview and a 1:1 Interview.

Helpful Interview?

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3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Apr 2010 (took 1 week)

A phone interview that led to a 1:1 interview a week later. Was hinted that I had the job but she couldn't make the official offer without talking to the rest of the HR team. 2 days later, got the offer and was told to stay by the phone to hear from the HR manager. Got the call and was told to get a background check (they send you a link with the company's website) and also scheduled a drug screen test that had to be done within a few days. At the end of it, I ended up getting a offer from an other company closer to home so had to turn down the offer at Iron mountain for practical reasons.