Iron Mountain Inc Customer Service Associate Interview Questions

2 Interview Reviews

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Customer Service Associate Interview

Anonymous Interview Candidate  in  Collegeville, PA
Anonymous Interview Candidate in Collegeville, PA
Application Details

I applied online. The process took 1 week - interviewed at Iron Mountain Inc in January 2012.

Interview Details

The interview process consisted of two steps:
1) Phone Interview
2) In Person Interview

The Phone Interview took about ten minutes. It only consisted of a few questions like "Tell me about yourself" and "What are you doing now?" At the end of the Phone Interview, I was asked to come in for an In Person Interview.

The In Person Interview was much more in depth. The interview took place in a tiny room with motivational posters on the wall. There were two Iron Mountain Supervisors that spent about 45 minutes asking questions from a prepared packet. Most of the questions were all standard Behaviour Event Interview questions.

Interview Questions
  • "Describe a time when you had limited time to complete a task and other conflicting priorities. How did you handle it?"   Answer Question
  • "Can you explain a time when you had a conflict with a coworker and what you did to resolve the conflict."   Answer Question
  • "Tell us about a time when you took a project from beginning to completion."   Answer Question
  • "Describe a time when you had to follow through on a task over an extended period of time".   Answer Question
No Offer
Neutral Experience
Average Interview

Other Interview Reviews for Iron Mountain Inc

  1.  

    Customer Service Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    The process took 1 week - interviewed at Iron Mountain Inc in April 2010.

    Interview Details

    A phone interview that led to a 1:1 interview a week later. Was hinted that I had the job but she couldn't make the official offer without talking to the rest of the HR team. 2 days later, got the offer and was told to stay by the phone to hear from the HR manager. Got the call and was told to get a background check (they send you a link with the company's website) and also scheduled a drug screen test that had to be done within a few days. At the end of it, I ended up getting a offer from an other company closer to home so had to turn down the offer at Iron mountain for practical reasons.

    Interview Questions
    • What are your positive qualities? What are your negative qualities?   Answer Question
    • What didn't you like about your previous employer?   Answer Question
    Negotiation Details
    I thought it was a good offer for the position.
    Accepted Offer
    Positive Experience
    Average Interview

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