Iron Mountain Inc

  www.ironmountain.com
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Iron Mountain Inc Customer Service Associate Interview Questions & Reviews

All Interviews Received Offers

Getting an Interview  

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Interview Experience  

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Interview Difficulty  

Average Difficulty
2 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

No Offer

Neutral Experience

Average Interview

Customer Service Associate Interview

Customer Service Associate
Collegeville, PA

I applied online and the process took 1 week - interviewed at Iron Mountain Inc in January 2012.

Interview Details – The interview process consisted of two steps:
1) Phone Interview
2) In Person Interview

The Phone Interview took about ten minutes. It only consisted of a few questions like "Tell me about yourself" and "What are you doing now?" At the end of the Phone Interview, I was asked to come in for an In Person Interview.

The In Person Interview was much more in depth. The interview took place in a tiny room with motivational posters on the wall. There were two Iron Mountain Supervisors that spent about 45 minutes asking questions from a prepared packet. Most of the questions were all standard Behaviour Event Interview questions.

Interview Questions

  • "Describe a time when you had limited time to complete a task and other conflicting priorities. How did you handle it?"   Answer Question
  • "Can you explain a time when you had a conflict with a coworker and what you did to resolve the conflict."   Answer Question
  • "Tell us about a time when you took a project from beginning to completion."   Answer Question
  • "Describe a time when you had to follow through on a task over an extended period of time".   Answer Question


Accepted Offer

Positive Experience

Average Interview

Customer Service Associate Interview

Customer Service Associate

The process took 1 week - interviewed at Iron Mountain Inc in April 2010.

Interview Details – A phone interview that led to a 1:1 interview a week later. Was hinted that I had the job but she couldn't make the official offer without talking to the rest of the HR team. 2 days later, got the offer and was told to stay by the phone to hear from the HR manager. Got the call and was told to get a background check (they send you a link with the company's website) and also scheduled a drug screen test that had to be done within a few days. At the end of it, I ended up getting a offer from an other company closer to home so had to turn down the offer at Iron mountain for practical reasons.

Interview Questions

Negotiation Details – I thought it was a good offer for the position.

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