Interview Question

Interview

It's 15 minutes before the office closes for the day and a

  client calls with a critical issue or emails you with a critical issue, what do you do? You find out later that the client has left for the day, will that affect how you support the client? If so, how?
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I fix the issue and call the client back. If they don't answer, I leave a voice mail and follow-up with an email. The next day I call back to verify they got the voice mail and/or email and to see if the issue has been resolved.

Interview Candidate on Jul 2, 2009

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