J. C. Penney Customer Service Associate Interview Questions & Reviews
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Updated May 24, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 21 ratings 
“Very Easy” Interview
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Interview Experience [?] Based on 21 ratings
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| 1–10 of 21 J. C. Penney Interviews | Sort by |
Customer Service Associate at J. C. Penney
Posted May 24, 2012
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Aug 2010 (took a day)
Was contacted within three days of applying online for an interview. Came in and was interviewed by the (at the time) Assistant Store Manager (JCP has since changed their store management names). He was on time and very polite. The questions were the basic ones - "Where do you see yourself in 5 years" "What do you like about JCP", etc, etc. I only interviewed once before being offered the position. Typically, people are interviewed twice, but the store manager was busy and didn't feel the need to interview me.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Associate at J. C. Penney
Posted May 22, 2012
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Nov 2010 in Fort Wayne, IN (took 2 days)
I applied on their hiring kiosk online during the summertime and finally got a call in late October asking to come in for an interview. Turns out they were hiring for holiday help. I went in for my interview and it was a one on one interview with one of the managers basically asking about my availability, days and hours they expected me to work, previous work history, etc. Very simple. They asked me to come in for a second interview that would take place the following day. In that one I was with a different manager and it was more along the lines of customer service questions and scenario questions. Easy. Both managers were very friendly during the interviews, no rushed feeling. I was hired on the spot. No waiting for phone calls later. I started about a week later for training.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Associate at J. C. Penney
Posted May 20, 2012
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Sep 2011 (took 2 days)
First the manager thought I was over qualified for the position and asked how would he know if he gives me a job and I will quit soon. Which I thought it was unprofessional for him to say that. Well I had to explain that the reason I was looking for this kind of job is because the company is very flexible with schedule and I was looking for a part time so I could focus in school.
Interview Questions
Negotiation Details
No negotiation
Other Details
The interview consisted of a 1:1 Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Associate at J. C. Penney
Posted May 19, 2012
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Sep 2010 in Greenville, SC (took a day)
My interview last only for 8 minutes with the Dept. manger and she ask me about my hours.....what days can i work and she offered the job to me right on the spot.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Associate at J. C. Penney
Posted Apr 20, 2012
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Aug 2010 in Bay Shore, NY (took 3 days)
First you fill out 50+ multiple choice question it will take you at least 40 minutes. If you do make it to the one on one interview process you will have to go through two of them. I suggest you be very bubbly cause that is what will get you through it, I suggest that you smile keep eye contact and give intelligent responses and you will be fine. (The questions are pretty easy)
Other Details
I Applied Online and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Associate at J. C. Penney
Posted Mar 6, 2012
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3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Aug 2011 in Houston, TX (took a day)
I thought the interview was going to go well since the J.C Pennys was exactly across from my school but it did not. The manager wanted me to work on the weekends which I have no problems doing but I will not work until 11:00 PM in the middle of the night when I have to have someone else as my source of transportation and also a minor at the time, 17. I was denied a job because I did not want to work until 11:00 PM and still in high school.
Interview Questions
Other Details
I applied In-Person and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Associate at J. C. Penney
Posted Nov 4, 2011
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Nov 2011 (took 5 days)
This was probably the easiest interview I've had. Not sure if I was already guaranteed a position because of my previous experience (1 other Sales Associate job), but the interview was more about my availability. Met the interviewer and asked about my previous experience and why I was right for the job, then he went on to talk about the details of the job, the pay, and what hours to expect, (Need to very flexible, especially in the weeks leading to Christmas), got offered the job on the spot and just waiting for the background check to clear so I can go for orientation.
Interview Questions
Negotiation Details
Was offered minimum wage. Wasn't much to negotiate with since it was an entry level position.
Other Details
The interview consisted of a 1:1 Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Associate at J. C. Penney
Posted Oct 14, 2011
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Feb 2009 in Arcadia, CA (took 4+ weeks)
My situation was a bit different. In 2006 I was at the Arcadia mall with my friend that was quitting Jcpenney because of school, so I decided to come along when she had to drop off her key to the Manager. I decided to introduce myself that I was interested in working for Penneys and I was taking a course all about work ethics and how to keep a job I was 17 at the time. She said oh let me get your name and number and email. I gave her all my info on a little piece of paper and 1 month later she called me, I then was told to come in and apply on the computer and start training there and then. I've been working there for 5 years now and I love it. I was very lucky I got the job without going into interviews very lucky and very appreciative.
Interview Questions
Other Details
The interview consisted of a 1:1 Interview, a Skills Test, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Associate at J. C. Penney
Posted Aug 31, 2011 — 3 of 3 people found this helpful
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Aug 2011 in Annapolis, MD (took a day)
When I first applied for the job online, I had no previous experience in retail. I was pleasantly surprised to hear back from them in just one week. They called me to set up a date for the interview. I showed up in plain business casual attire (white button shirt, grey pants) and was interviewed by three different people (one person from human resources who set up the interview with me over the phone, a supervisor, and the assistant manager). They were all friendly and welcoming. I know that I can personally be very shy and quiet, so I tried to be as confident and outgoing as possible. At the end of the interviews, I overheard the assistant manager talking to the person from human resources in the hallway agreeing that they should consider hiring me. They called me the next day with an offer.
Interview Questions
Negotiation Details
In just one day, I received an offer of $8.25/hr starting with around 25 hours a week. I was told by a close family friend that I should probably not negotiate the offer as that is a typical retail pay, but I wanted to try my luck. I asked if I could start at $8.75/hr and they gave it to me without any counter-offer. I am happy that I received the salary I asked for, but I wish I had asked for a higher amount. They probably would have paid me more, and that's the amount they gave me with no experience.
My advice to others is to not be afraid to ask for more on a job offer. The worst that they can do is say no. If they really need/want you there, then they are willing to give you as much as they can. Also, try to avoid saying a specific salary at the interview so they give you the best offer. If I said that I wanted to be paid based on what the position normally makes and based on my performance, then I may have been offered a higher amount to start with.
Also, it is very rare to receive a full-time position at JCPenney. There are people who have worked there for 4 or 5 years and who still have part-time jobs there. The most hours they can give you in this case is 35 hours per week based on your availability. However, you can still receive benefits if you sign up for it.
Other Details
I Applied Online and the interview consisted of a 1:1 Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Associate at J. C. Penney
Posted Jul 21, 2011
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jul 2011 (took a day)
I applied online, and took the personality test. About two weeks later, I got a phone call on a Thursday afternoon, from the Asst store manager to come in the following Tuesday. He asked me to go to the catalog department, and ask for him. I waited for a few minutes, and he took me to his office. He told me I am exactly what they are looking for and he knew he wanted me after 5 minutes talking to me. He offered the job and told me I can pick what departments I would like to be at, told me my wages--we negotiated, and asked me was I going to put a 2wk notice with my current job. I said yes, and currently waiting on my background check to start training.
Interview Questions
Negotiation Details
I started to give a look like I was going to walk out when he told me I was going to make less than my current job, so he offered more.
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
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