Glassdoor is your free inside look at J. C. Penney Customer Service Associate interview questions and advice. All 26 interview reviews posted anonymously by J. C. Penney employees and interview candidates.
Accepted Offer – Interviewed in May 2013 – Reviewed May 23, 2013
Interview Details – I applied online and was called for an interview a week later. I had my interview today walked out with the job after 15 minutes. It was like chatting with an old friend.
Interview Question – There was no difficult question. Answer Question
Negotiation Details – No negotiations. I was satisfied with what was offered.
Accepted Offer – Interviewed in Carolina, PR – Reviewed May 17, 2013
Interview Details – After filling out the online application I was called in for an interview. You're called in with several people and go in one by one--into the employee services area--to be interviewed. I recommend a smile and good eye-contact as well as paced answering (don't rush something out!). If they liked you, they'll call you again and tell you you've been accepted. They'll give you at least a week or two weeks to gather all your paperwork (bring originals AND copies, just in case! They're very important).
Interview Question – Why do you want this job? View Answer
Accepted Offer – Interviewed in Melbourne, FL Oct 2012 – Reviewed Oct 27, 2012
Interview Details – I applied online on the JCP website within about a week I had a manager contact me to do a phone interview and when the phone interview was over she invited me to come in the next day for a face to face interview I got to the interview about twenty minutes early as I wasn't exactly sure where I was suppose to go I had an interview with the lady I did my phone interview with then she had another lady come in and ask me a few questions both ladies were extremely nice and made me feel very comfortable the questions were easy and mostly about customer service and was asked to describe myself, why I wanted to work at JCP and why they should hire me the main manager then explained to me that they were doing a lot of interviews that day and then have a meeting to make there decisions that evening and that she would contact me that evening either way I received a phone call from her a couple hours later offering me the position for a customer service associate and offered me $9.00/hr and that as soon as she got my background check back she would call me to set up my training she made sure i knew this is only a seasonal position and that there were no promises that I would get hired on as a permanent employee but if I did a really good job it was a possibility I was very excited considering two weeks before this interview I had an interview with Macy's and was not offered a position but that if I was I would be started off at minimum wage also I didn't get a very good vibe from the lady I had the interview with she actually seemed pretty snobby I'm very excited to hear back from her and start training I have always worked in retail but this will be my first department store job
Accepted Offer – Interviewed in Fort Wayne, IN Nov 2010 – Reviewed May 22, 2012
Interview Details – I applied on their hiring kiosk online during the summertime and finally got a call in late October asking to come in for an interview. Turns out they were hiring for holiday help. I went in for my interview and it was a one on one interview with one of the managers basically asking about my availability, days and hours they expected me to work, previous work history, etc. Very simple. They asked me to come in for a second interview that would take place the following day. In that one I was with a different manager and it was more along the lines of customer service questions and scenario questions. Easy. Both managers were very friendly during the interviews, no rushed feeling. I was hired on the spot. No waiting for phone calls later. I started about a week later for training.
Accepted Offer – Interviewed in Greenville, SC Sep 2010 – Reviewed May 19, 2012
Interview Details – My interview last only for 8 minutes with the Dept. manger and she ask me about my hours.....what days can i work and she offered the job to me right on the spot.
Interview Question – Are you willing to work the weekends and nights? Answer Question
Accepted Offer – Interviewed in Bay Shore, NY Aug 2010 – Reviewed Apr 20, 2012
Interview Details – First you fill out 50+ multiple choice question it will take you at least 40 minutes. If you do make it to the one on one interview process you will have to go through two of them. I suggest you be very bubbly cause that is what will get you through it, I suggest that you smile keep eye contact and give intelligent responses and you will be fine. (The questions are pretty easy)
No Offer – Interviewed in Houston, TX Aug 2011 – Reviewed Mar 6, 2012
Interview Details – I thought the interview was going to go well since the J.C Pennys was exactly across from my school but it did not. The manager wanted me to work on the weekends which I have no problems doing but I will not work until 11:00 PM in the middle of the night when I have to have someone else as my source of transportation and also a minor at the time, 17. I was denied a job because I did not want to work until 11:00 PM and still in high school.
Accepted Offer – Interviewed in Arcadia, CA Feb 2009 – Reviewed Oct 14, 2011
Interview Details – My situation was a bit different. In 2006 I was at the Arcadia mall with my friend that was quitting Jcpenney because of school, so I decided to come along when she had to drop off her key to the Manager. I decided to introduce myself that I was interested in working for Penneys and I was taking a course all about work ethics and how to keep a job I was 17 at the time. She said oh let me get your name and number and email. I gave her all my info on a little piece of paper and 1 month later she called me, I then was told to come in and apply on the computer and start training there and then. I've been working there for 5 years now and I love it. I was very lucky I got the job without going into interviews very lucky and very appreciative.
Interview Question – Customer Scenarios Answer Question
Accepted Offer – Interviewed in Annapolis, MD Aug 2011 – Reviewed Aug 31, 2011
Interview Details – When I first applied for the job online, I had no previous experience in retail. I was pleasantly surprised to hear back from them in just one week. They called me to set up a date for the interview. I showed up in plain business casual attire (white button shirt, grey pants) and was interviewed by three different people (one person from human resources who set up the interview with me over the phone, a supervisor, and the assistant manager). They were all friendly and welcoming. I know that I can personally be very shy and quiet, so I tried to be as confident and outgoing as possible. At the end of the interviews, I overheard the assistant manager talking to the person from human resources in the hallway agreeing that they should consider hiring me. They called me the next day with an offer.
Negotiation Details –
In just one day, I received an offer of $8.25/hr starting with around 25 hours a week. I was told by a close family friend that I should probably not negotiate the offer as that is a typical retail pay, but I wanted to try my luck. I asked if I could start at $8.75/hr and they gave it to me without any counter-offer. I am happy that I received the salary I asked for, but I wish I had asked for a higher amount. They probably would have paid me more, and that's the amount they gave me with no experience.
My advice to others is to not be afraid to ask for more on a job offer. The worst that they can do is say no. If they really need/want you there, then they are willing to give you as much as they can. Also, try to avoid saying a specific salary at the interview so they give you the best offer. If I said that I wanted to be paid based on what the position normally makes and based on my performance, then I may have been offered a higher amount to start with.
Also, it is very rare to receive a full-time position at JCPenney. There are people who have worked there for 4 or 5 years and who still have part-time jobs there. The most hours they can give you in this case is 35 hours per week based on your availability. However, you can still receive benefits if you sign up for it.
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