J. C. Penney

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J. C. Penney Customer Service Associate Interview Questions

Updated Dec 11, 2014
Updated Dec 11, 2014
46 Interview Reviews

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Interview Experience

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1 person found this helpful  

Customer Service Associate Interview

Anonymous Interview Candidate in Silverdale, WA
Anonymous Interview Candidate in Silverdale, WA
Application Details

I applied online. The process took 2 weeksinterviewed at J. C. Penney.

Interview Details

My interview was quite enjoyable. The manager asked me about my previous experience, what I hoped to get out of the job, etc. It was fun to talk about wanting to help customers. It was also good to know some of the basic values of the company before the interview. Afterwards, I was hired on and given a date to start my training!

Interview Questions
Accepted Offer
Positive Experience
Average Interview

Other Interview Reviews for J. C. Penney

  1. 1 person found this helpful  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Carolina, PR
    Anonymous Interview Candidate in Carolina, PR
    Application Details

    I applied online. The process took 2 weeksinterviewed at J. C. Penney.

    Interview Details

    After filling out the online application I was called in for an interview. You're called in with several people and go in one by one--into the employee services area--to be interviewed. I recommend a smile and good eye-contact as well as paced answering (don't rush something out!). If they liked you, they'll call you again and tell you you've been accepted. They'll give you at least a week or two weeks to gather all your paperwork (bring originals AND copies, just in case! They're very important).

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Customer Service Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 6 daysinterviewed at J. C. Penney in May 2013.

    Interview Details

    I applied online and was called for an interview a week later. I had my interview today walked out with the job after 15 minutes. It was like chatting with an old friend.

    Interview Questions
    Negotiation Details
    No negotiations. I was satisfied with what was offered.
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Customer Service Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at J. C. Penney in April 2013.

    Interview Details

    Very quick and formative direct or temp to hire available.

    Interview Questions
    Negotiation Details
    informative
    Accepted Offer
    Positive Experience
    Easy Interview
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  5.  

    Customer Service Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Simple. APPLY and they will call you for an interview and probably hire you on the spot.

    Interview Questions
    Accepted Offer
  6.  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Melbourne, FL
    Anonymous Interview Candidate in Melbourne, FL
    Application Details

    I applied online. The process took a weekinterviewed at J. C. Penney in October 2012.

    Interview Details

    I applied online on the JCP website within about a week I had a manager contact me to do a phone interview and when the phone interview was over she invited me to come in the next day for a face to face interview I got to the interview about twenty minutes early as I wasn't exactly sure where I was suppose to go I had an interview with the lady I did my phone interview with then she had another lady come in and ask me a few questions both ladies were extremely nice and made me feel very comfortable the questions were easy and mostly about customer service and was asked to describe myself, why I wanted to work at JCP and why they should hire me the main manager then explained to me that they were doing a lot of interviews that day and then have a meeting to make there decisions that evening and that she would contact me that evening either way I received a phone call from her a couple hours later offering me the position for a customer service associate and offered me $9.00/hr and that as soon as she got my background check back she would call me to set up my training she made sure i knew this is only a seasonal position and that there were no promises that I would get hired on as a permanent employee but if I did a really good job it was a possibility I was very excited considering two weeks before this interview I had an interview with Macy's and was not offered a position but that if I was I would be started off at minimum wage also I didn't get a very good vibe from the lady I had the interview with she actually seemed pretty snobby I'm very excited to hear back from her and start training I have always worked in retail but this will be my first department store job

    Accepted Offer
    Easy Interview
  7.  

    Customer Service Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at J. C. Penney in July 2012.

    Interview Details

    I was called for an interview professionally and attended, I did find one thing that was unprofessional about the interview. My interviewer asked my age, which I was told is illegal to ask during interview. But all in all I did receive a job offer and I took it.

    Interview Questions
    Accepted Offer
    Neutral Experience
    Easy Interview
  8.  

    Customer Service Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at J. C. Penney in July 2012.

    Interview Details

    Got an interview the day after applying online. Interview was short and laid back. Not many difficult questions if you've worked in retail before. Hired on the spot and was trained along with 5 other people.

    Interview Questions
    • Nothing was hard to answer and the manager hired everyone they interviewed.   Answer Question
    Negotiation Details
    No negotiation.
    Accepted Offer
    Positive Experience
    Easy Interview
  9.  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Los Angeles, CA
    Anonymous Interview Candidate in Los Angeles, CA
    Application Details

    I applied online – interviewed at J. C. Penney in November 2011.

    Interview Details

    I was hired during the holiday season. I highly suggest you apply during this time.. they take just about anyone, no experience required. I was called in for an interview immediately after I applied. I went in and to my surprise the lobby was filled with interviewees. Needless to say, this was a group interview. Store manager gave us a run-down of the store and asked a few questions here and there about what customer service meant etc. After this they called us one by one to discuss availability and take a copy of our ID and social security card. Waited about 2 weeks for a call back to start my training which was also in groups.

    Negotiation Details
    no salary negotiation
    Accepted Offer
    Positive Experience
    Average Interview
  10.  

    Customer Service Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at J. C. Penney in September 2011.

    Interview Details

    one on one with a manager then a group interview once u get to the group interview your hired its basically orientation here u bring your id n social security

    Interview Questions
    • nothing difficult just basics name a time when this happen do u have experience   View Answer
    Negotiation Details
    they just want to see you talk and be social
    Accepted Offer
    Positive Experience
    Easy Interview

See What J. C. Penney Employees Are Saying

 Former Sales Support Associate in Savannah, GA

Pros: “Flexible schedule if you're a college student.” Full Review

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