J. C. Penney Customer Service Associate Interview Questions

Updated Jul 27, 2015
65 Interview Reviews

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Customer Service Associate Interview

Anonymous Interview Candidate
Accepted Offer
Average Interview

Application

I applied online – interviewed at J. C. Penney.

Interview

The process was relatively easy. I applied online through their site. Nothing out of the ordinary with what you would have to fill out for a normal retail job. It focused mostly on how to treat the customer. I had one interview with the store manager. They were very helpful throughout the process.

Interview Questions

  • What do you consider the most important part of customer service?   Answer Question

Other Interview Reviews for J. C. Penney

  1.  

    Customer Service Associate Interview

    Anonymous Interview Candidate
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied in-person. The process took 1 dayinterviewed at J. C. Penney.

    Interview

    I saw the "hiring" sign outside the store. I walked in, applied on a kiosk, was interviewed, and hired within one hour. I was scheduled to work the next day.

    Interview Questions

    Negotiation

    No negotiations. Minimum wage, period.

  2.  

    Customer Service Associate Interview

    Anonymous Interview Candidate in North Sacramento, CA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a weekinterviewed at J. C. Penney (North Sacramento, CA) in November 2014.

    Interview

    group interview, basic, just have to be outspoken. don't shy away from an opportunity to speak you want to stand out from the group set yourself apart you want to make sure that they know that you are an outgoing person and very approachable this is extremely important because you will have to interact with the customers.

    Interview Questions

    • describe a situation when you provided excellent customer service?   Answer Question
  3.  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Okemos, MI
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through other source. The process took 3 daysinterviewed at J. C. Penney (Okemos, MI) in November 2014.

    Interview

    Manager found my resume on indeed called me and asked me to put in a app,10 minutes later she called me to come in to do a interview. I went in 2 days later (Today) & walked around the store talked about the position what I will be doing and pay rate and then she told me I am offering this position start training on Monday :)

    Interview Questions

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  5.  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Tallahassee, FL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at J. C. Penney (Tallahassee, FL) in November 2014.

    Interview

    Standard group interview, they ask you about yourself, and ask you to build something together to show you have teamwork skills. They ask you why should they hire you. That's basically it!

    Interview Questions

  6.  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Fort Myers, FL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 2 daysinterviewed at J. C. Penney (Fort Myers, FL) in November 2014.

    Interview

    After I applied I got a call and was scheduled for an interview the next day, I went in and it was a group interview where we had to build something together with blocks and create and present a pitch and then after that they asked basic questions and then took us in the office for one on one questions.

    Interview Questions

    • Q: Why do you want to work for JCP Q: Tell us something positive/negative about yourself Q:What is your availability   Answer Question
  7.  

    Customer Service Associate Interview

    Anonymous Employee
    No Offer

    Interview

    Internet application and interview. Long series of questions about your personality, what would you do if type questions, profiling to see if your a match for the job, honest, or have half a brain. Probably used by many employers these days.

    Interview Questions

    • None were difficult. Just a bunch of questions to see if you were a match to jobs being offered.   Answer Question
  8. Helpful (1)  

    Customer Service Associate Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at J. C. Penney in October 2014.

    Interview

    It was pretty much like every other person reviewing JCPenney, it was an unexpected group interview where we had to do a block stacking activity, which ultimately crashed down. After the interview was over we were all told we'd get called in an hour to tell us if we had gotten the job or not, and that held true because I was called with the job offer! Which I accepted.

    Interview Questions

    • Basic questions, why we want to work there, a time we worked successfully in a group, ect.   Answer Question

    Negotiation

    Smile lots!

  9.  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Owings, MD
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a weekinterviewed at J. C. Penney (Owings, MD).

    Interview

    I filled out a application online, they called me about a month later for a interview. When I arrived there were other people waiting to be interviewed as well. The assistant store manager was the one who interviewed me. She asked me to tell me about myself which I did. She gave me a brief summary of the company and what's expected of me if I were to be hired. She did my salary based on my experience and she said I would start on Sept 11 pending my background check. My background check came back ok days later. I started on Sept 11.

    Interview Questions

  10.  

    Customer Service Associate Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1+ weekinterviewed at J. C. Penney.

    Interview

    Applied online through the JCP career website which involves filling out personal information, work experience, and taking one of those compatibility tests. Received a phone call about a week later from one of the store's managers. Spoke a bit on the phone about my availability and to set up and in-person interview. The interview was really easy and fast. A lot of the interview consisted of the manager telling me about the position and their expectations for an ideal candidate. Had a one on one interview with the manager of my department and then another one on one with the store manager. All followed by a tour of the store and filling out paperwork.

    Interview Questions

    • None, really. The questions were all very basic and general (i.e. easy).   Answer Question

    Negotiation

    They have set pay scales based on your amount of work experience, etc. I started out at minimum wage, since the position was my first job.

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