J. C. Penney
3.0 of 5 1,666 reviews
www.jcpenney.com Plano, TX 5000+ Employees

J. C. Penney Customer Service Representative Interview Questions & Reviews

All Interviews Received Offers

Getting the Interview 

71%
28%

Interview Experience 

85%
14%
0%

Interview Difficulty 

9 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

Accepted Offer

Neutral Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Valley Stream, NY

I applied online - interviewed at J. C. Penney in March 2009.

Interview Details – two interviews one with supervisor and another with manager

Interview Question – why do you want to work for jc penney   Answer Question

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Accepted Offer

Positive Experience

Very Easy Interview

Customer Service Representative Interview

Customer Service Representative
Pitts, PA

I applied online and the process took 6 weeks - interviewed at J. C. Penney in June 2013.

Interview Details – they didn't ask me any question just told me we are looking for a customer service reps .ask me about the availability and thats pretty much it.

Interview Question – no question   Answer Question

Negotiation Details – no

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Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative

I applied in-person and the process took 2 days - interviewed at J. C. Penney.

Interview Details – I applied for the position in person and requested an interview with a manager right away. A supervisor was available to interview me right there and then and asked me general questions regarding my employment history, education, why I would like to work at J.C. Penney, and for how long. I was then contacted the next day for a second interview with another manager that asked me many of the same questions and what I would expect to make per hour.

Interview Question – How would you handle a stressful situation with an employee.   View Answer

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Accepted Offer

Positive Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Glendale, AZ

I applied online - interviewed at J. C. Penney in November 2012.

Interview Details – They called me in for an interview, went in the next day.

Negotiation Details – no

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Accepted Offer

Neutral Experience

Customer Service Representative Interview

Customer Service Representative

Interviewed at J. C. Penney

Interview Details – On-line screening when inputting application
first interview by supervisor, second interview by reporting supervisor, final interview by ASM or SM

Interview Question – What are you looking for in a position with JCPenney?   Answer Question

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Accepted Offer

Positive Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Springfield, MO

I applied in-person and the process took 6 days - interviewed at J. C. Penney in March 2010.

Interview Details – At first I filled out an on-line application, Second I was contacted for an interview to be set up, Third I was interviewed by the department manager and supervisor. It was not an unpleasant experience. They welcomed me like family and I was given great training and I understood my job requirements well.

Interview Question – How are your jobs similar, how can you apply what you do there to what you will do here?   View Answer

Negotiation Details – They simply asked questions of my knowledge of how to treat people and help their situations. It was a personality test. They asked of my job that I was working at the same time, what I do there and how much I made. They matched my salary.

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Accepted Offer

Positive Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Albany, NY

The process took a day - interviewed at J. C. Penney in August 2011.

Interview Details – The interview was actually really pleasant & went well. They offered me a Customer Service Associate position within a couple of days. I don't think they bothered to check my references & they claimed to have run a background check on me although it seemed very rushed & quick. I interviewed with a HR person, then two different department managers, then the store manager talked to me. Overall it was a very easy & pleasant interview experience. What they forgot to let me know was that it was a temporary job! I found that out in orientation!

Interview Questions

  • How would you handle more than one customer in the check out line?   View Answer
  • How would you greet a customer?   View Answer

Negotiation Details – I had a ton of experience with customer service in the secretarial field so they gave me a higher rate of pay but it's still not that much. Maybe it's good for retail!

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Accepted Offer

Neutral Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Frisco, TX

I applied online and the process took 2 weeks - interviewed at J. C. Penney in September 2009.

Interview Details – First, I applied by filling out my resume on the companies kiosk inside the department store. The very next I had received a call from the salon manager about a front desk position. In about a week, I had an one on one interview and with the manager. A week later I filled the position, The main concern was about handling a large volume of calls to the front desk.

Interview Question – Can you handle a large volume of phone calls?   View Answer

Negotiation Details – There was no opportunity to negotiate for wages, they offered the position and I accepted. I believe most people coming in on an entry level position starts at 8.25 plus commission.

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Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative

I applied online and the process took a day - interviewed at J. C. Penney in September 2008.

Interview Details – My interview was not typical. The individual intervewing me mistook me for a relative of a manager with the same name and promptly offered the job.

I am over qualified for the job and do a great job.

Interview Question – Avalibility   View Answer

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