J. C. Penney

  www.jcpenney.com
  www.jcpenney.com

J. C. Penney Customer Service Representative Interview Questions

9 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

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Customer Service Representative Interview

Anonymous Interview Candidate in Pitts, PA
Anonymous Interview Candidate in Pitts, PA
Application Details

I applied online. The process took 6 weeksinterviewed at J. C. Penney in June 2013.

Interview Details

they didn't ask me any question just told me we are looking for a customer service reps .ask me about the availability and thats pretty much it.

Interview Questions
Negotiation Details
no
Accepted Offer
Positive Experience
Easy Interview

Other Interview Reviews for J. C. Penney

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took 2 daysinterviewed at J. C. Penney.

    Interview Details

    I applied for the position in person and requested an interview with a manager right away. A supervisor was available to interview me right there and then and asked me general questions regarding my employment history, education, why I would like to work at J.C. Penney, and for how long. I was then contacted the next day for a second interview with another manager that asked me many of the same questions and what I would expect to make per hour.

    Interview Questions
    • How would you handle a stressful situation with an employee.   View Answer
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    On-line screening when inputting application
    first interview by supervisor, second interview by reporting supervisor, final interview by ASM or SM

    Interview Questions
    Accepted Offer
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Glendale, AZ
    Anonymous Interview Candidate in Glendale, AZ
    Application Details

    I applied online – interviewed at J. C. Penney in November 2012.

    Interview Details

    They called me in for an interview, went in the next day.

    Negotiation Details
    no
    Accepted Offer
    Positive Experience
    Easy Interview
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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Albany, NY
    Anonymous Interview Candidate in Albany, NY
    Application Details

    The process took a dayinterviewed at J. C. Penney in August 2011.

    Interview Details

    The interview was actually really pleasant & went well. They offered me a Customer Service Associate position within a couple of days. I don't think they bothered to check my references & they claimed to have run a background check on me although it seemed very rushed & quick. I interviewed with a HR person, then two different department managers, then the store manager talked to me. Overall it was a very easy & pleasant interview experience. What they forgot to let me know was that it was a temporary job! I found that out in orientation!

    Interview Questions
    • How would you handle more than one customer in the check out line?   View Answer
    • How would you greet a customer?   View Answer
    Negotiation Details
    I had a ton of experience with customer service in the secretarial field so they gave me a higher rate of pay but it's still not that much. Maybe it's good for retail!
    Accepted Offer
    Positive Experience
    Easy Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Springfield, MO
    Anonymous Interview Candidate in Springfield, MO
    Application Details

    I applied in-person. The process took 6 daysinterviewed at J. C. Penney in March 2010.

    Interview Details

    At first I filled out an on-line application, Second I was contacted for an interview to be set up, Third I was interviewed by the department manager and supervisor. It was not an unpleasant experience. They welcomed me like family and I was given great training and I understood my job requirements well.

    Interview Questions
    • How are your jobs similar, how can you apply what you do there to what you will do here?   View Answer
    Negotiation Details
    They simply asked questions of my knowledge of how to treat people and help their situations. It was a personality test. They asked of my job that I was working at the same time, what I do there and how much I made. They matched my salary.
    Accepted Offer
    Positive Experience
    Easy Interview
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Frisco, TX
    Anonymous Interview Candidate in Frisco, TX
    Application Details

    I applied online. The process took 2 weeksinterviewed at J. C. Penney in September 2009.

    Interview Details

    First, I applied by filling out my resume on the companies kiosk inside the department store. The very next I had received a call from the salon manager about a front desk position. In about a week, I had an one on one interview and with the manager. A week later I filled the position, The main concern was about handling a large volume of calls to the front desk.

    Interview Questions
    • Can you handle a large volume of phone calls?   View Answer
    Negotiation Details
    There was no opportunity to negotiate for wages, they offered the position and I accepted. I believe most people coming in on an entry level position starts at 8.25 plus commission.
    Accepted Offer
    Neutral Experience
    Easy Interview
  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Valley Stream, NY
    Anonymous Interview Candidate in Valley Stream, NY
    Application Details

    I applied online – interviewed at J. C. Penney in March 2009.

    Interview Details

    two interviews one with supervisor and another with manager

    Interview Questions
    Accepted Offer
    Easy Interview
  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a dayinterviewed at J. C. Penney in September 2008.

    Interview Details

    My interview was not typical. The individual intervewing me mistook me for a relative of a manager with the same name and promptly offered the job.

    I am over qualified for the job and do a great job.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview

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