J. C. Penney Customer Service Representative Interview Questions & Reviews
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Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 4 ratings 
“Easy” Interview
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Interview Experience [?] Based on 4 ratings
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| 1–4 of 4 J. C. Penney Interviews | Sort by |
Customer Service Representative at J. C. Penney
Posted Sep 4, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Mar 2010 in Springfield, MO (took 6 days)
At first I filled out an on-line application, Second I was contacted for an interview to be set up, Third I was interviewed by the department manager and supervisor. It was not an unpleasant experience. They welcomed me like family and I was given great training and I understood my job requirements well.
Interview Questions
Negotiation Details
They simply asked questions of my knowledge of how to treat people and help their situations. It was a personality test. They asked of my job that I was working at the same time, what I do there and how much I made. They matched my salary.
Other Details
I applied In-Person and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at J. C. Penney
Posted Aug 25, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Aug 2011 in Albany, NY (took a day)
The interview was actually really pleasant & went well. They offered me a Customer Service Associate position within a couple of days. I don't think they bothered to check my references & they claimed to have run a background check on me although it seemed very rushed & quick. I interviewed with a HR person, then two different department managers, then the store manager talked to me. Overall it was a very easy & pleasant interview experience. What they forgot to let me know was that it was a temporary job! I found that out in orientation!
Interview Questions
Negotiation Details
I had a ton of experience with customer service in the secretarial field so they gave me a higher rate of pay but it's still not that much. Maybe it's good for retail!
Other Details
The interview consisted of a 1:1 Interview, a Group/Panel Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at J. C. Penney
Posted Aug 12, 2010
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Sep 2008 (took a day)
My interview was not typical. The individual intervewing me mistook me for a relative of a manager with the same name and promptly offered the job.
I am over qualified for the job and do a great job.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a Presentation and a Personality Test.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at J. C. Penney
Posted Jun 30, 2010
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2.0
Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Sep 2009 in Frisco, TX (took 2 weeks)
First, I applied by filling out my resume on the companies kiosk inside the department store. The very next I had received a call from the salon manager about a front desk position. In about a week, I had an one on one interview and with the manager. A week later I filled the position, The main concern was about handling a large volume of calls to the front desk.
Interview Questions
Negotiation Details
There was no opportunity to negotiate for wages, they offered the position and I accepted. I believe most people coming in on an entry level position starts at 8.25 plus commission.
Other Details
I Applied Online and the interview consisted of a 1:1 Interview and a Personality Test.
Helpful Interview?
Yes |
No
Inappropriate?
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