J. C. Penney Sales Associate Interview Questions

Updated Jul 24, 2015
229 Interview Reviews

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Sales Associate Interview

Anonymous Employee in Lansing, MI
No Offer
Positive Experience
Easy Interview

Application

I applied online. The process took 3 weeksinterviewed at J. C. Penney (Lansing, MI) in July 2015.

Interview

This was my first job interview. I applied online and got a call about 2 weeks later. The woman asked if I would be willing to come in for a group interview later that week. There was supposed to be one other applicant but he did not end up showing so it was just me. It was very laid back. The whole interview took 10-15 minutes tops. The interviewer asked me about myself and a couple other questions. I was told I would hear back within the next week, haven't heard anything yet but the week is not up.

Interview Questions

  • Tell me about yourself.   Answer Question
  • Tell about a time you received excellent customer service and explain what made that experience so special.   Answer Question
  • Tell about a time you received poor customer service and explain what made the experience poor.   Answer Question
  • Tell about a time you had to deal with a difficult customer or coworker.   Answer Question

Other Interview Reviews for J. C. Penney

  1. Helpful (1)  

    Sales Associate Interview

    Anonymous Interview Candidate in Pittsburgh, PA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a weekinterviewed at J. C. Penney (Pittsburgh, PA).

    Interview

    I was interviewed by the manager of women's wear and then the store manager. Each interview took approximately 15 minutes. Once the first manager approved, she needed to seek the approval of the manager of the store. I imagine that if the first interview doesn't go well, you will not speak with the second manager. This could help you to gauge how the interview went.

    Interview Questions

    • They asked me about my volunteer experience and what causes i stood for.   1 Answer
  2. Helpful (2)  

    Sales Associate Interview

    Anonymous Interview Candidate in Westland, MI
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 dayinterviewed at J. C. Penney (Westland, MI) in May 2015.

    Interview

    Got called in for a group interview within a week and a half of applying. There was 5 of us and we had to work together to build a block structure based on the picture we saw. (We individually had 10 seconds to view the picture and instruct the others on how to build it) That's literally it. There was no formal interview or anything. We all got hired on the spot except for one person.

    Interview Questions

    • Which department are you interested in working in?   1 Answer
  3.  

    Sales Associate Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online – interviewed at J. C. Penney.

    Interview

    Very simple process, they act very serious and professional when you enter the interview but unless you're interviewing for a manager position you pretty much have it locked up - easy questions about your background.

    Interview Questions

    • What would you do if you saw a customer stealing an item?   Answer Question
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  5.  

    Sales Associate Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online – interviewed at J. C. Penney.

    Interview

    Asked a few basic questions, asked about schooling, availability, pay, and experience, very simple questions, not at all challenging, asked about availability and if I was willing to work weekends on a rotating basis, and nights, got offered the job on the spot.

    Interview Questions

    Negotiation

    I negotiated pay, he offered $9 but I wanted $10, and I got 10.

  6.  

    Sales Associate Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 daysinterviewed at J. C. Penney.

    Interview

    The woman conducting the interview made two other candidates and I build a picture she showed us out of blocks. She then made us pitch a possible idea to drive sales in a certain department of the store, like women's or kids. Once everyone was done pitching their idea, we had to vote on which idea we wanted to implement in the store and why.

    Interview Questions

    • Tell me something I can't tell from your resume.   1 Answer
  7.  

    Sales Associate Interview

    Anonymous Employee in San Diego, CA
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied online – interviewed at J. C. Penney (San Diego, CA) in April 2015.

    Interview

    Applied Online, it took 2 weeks to for them to give me an over-the-phone interview then was called in for a group interview a week later. The group interview was easy and took 2 hours total, the first hour we were shown a picture of a structure we were supposed to build out of blocks they provided for us, I suppose this was to showcase our teamwork and communication skills. The next hour, we were all given different sheets of paper with four different business propositions on each paper, were to select one idea from our sheets and pitch our ideas to the rest of the group. The day after I was called and was told I got the job and that the final step was the background check... that took 3 weeks...

    Interview Questions

    • How did you hear about the opportunity atJC Penney ?   1 Answer
  8.  

    Sales Associate Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online – interviewed at J. C. Penney.

    Interview

    Interview was in 2013 and was a group interview that lasted five hours long that consisted of different trials. First trial was using building blocks to demonstrate how well you work in a team. Second trial was a debate almost, third trial was role playing on the floor, fourth trial was a rack challenge where we were asked to put clothing on a rack and explain why we arranged it the way that we did.

    Interview Questions

  9.  

    Sales Associate Interview

    Anonymous Interview Candidate
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online – interviewed at J. C. Penney.

    Interview

    The interview was very brief and easy. I first was contacted for a job I had not applied for but took the interview anyway. After that I was told I did not get the job because I was better suited for the original position I appled for, a second interview was set up. I received an offer on the spot and accepted.

    Interview Questions

    Negotiation

    They would not negotiate.

  10.  

    Sales Associate Interview

    Anonymous Interview Candidate in Overland Park, KS
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 2 daysinterviewed at J. C. Penney (Overland Park, KS) in March 2015.

    Interview

    I was asked why I applied to J.C. Penney, when my availability was, and when I could start. They were hurting for workers so bad that I wasn't asked anything else before I was given the job. The interview took no more than five minutes. It says a lot about possible turnover when a company is this desperate for people to work there. My suggestion would be to make employees happier to the point that others might actually want to work for your company.

    Interview Questions

    • Why did you apply at J.C. Penney?   1 Answer
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