J. C. Penney Sales MAnager Trainee Interview Questions & Reviews

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Web: www.jcpenney.net | HQ: Plano, TX

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Interviewed and No Offer

Interviewed Nov 2011 (took 3 weeks)

the interview process is conducted over the phone by a recruiter. The recruiter ask a few personal questions and about your accomplishments, and then asks behavioral based questions. Make sure you know how to answer the behavioral/ STAR method of interviewing.

Interview Questions

When is a time you had to change your communication style to fit and audience?

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Tell me about a time where you had multiple tasks to accomplish?

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Other Details

I got the interview through a College or University and the interview consisted of a Phone Interview.

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Received and Accepted Offer

Interviewed Feb 2010 in Tucson, AZ (took 3 days)

You will first either apply online or submit your resume to a manager at a career fair. You will first be contacted by a recruiter from the home office, and he will conduct the preliminary interview. Then, you will be set up with a one-on-one interview within a store with a store manager. After this second interview, you will find out within a few weeks if you got the job or not. You give them your top three location preferences, and they are never honored. You will likely get placed somewhere you do not want to be.

Interview Questions

Tell me about a time you had to go against company policy in order to please a customer.

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Negotiation Details

No negotiation. Set salary. If you are thinking about accepting an offer, really weigh the options with the other, likely better companies you are interviewing with. JCPenney is definitely on the low-end of the payscale for recent college graduates. If you are going for an in-store job, be aware that there is very little opportunity for promotion after you become a department manager. My store manager had been with the company almost 25 years, and had only received the one promotion from department manager to store manager. The district manager had been with the company over 40 years, which is the next step up. And the pay differences are nothing special.