J. Crew Customer Service Representative Interview Questions & Reviews

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Web: www.jcrew.com | HQ: New York, NY

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Updated Dec 31, 2011 – Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 2 ratings

3.0

“Average” Interview

Interview Experience [?] Based on 2 ratings

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Negative	50%

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3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Jun 2011 in Lynchburg, VA (took a day)

Phone screen with recruiter who asked a variety of questions, " Can you tell me about your problem solving skills" One on One interview with a recruiter or supervisor of sales dept., asking questions like, ""Can you tell me a time you had to address an angry or irrate customer", "What type of problems do you like tackling?", offer was made on the spot. Background check had to come back clear before I could start.

Interview Questions

Have you ever had to deal with an angry or irrate customer?

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Other Details

I got the interview through a Recruiter and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test, a Drug Test and a Background Check.

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3.0

Average Interview

Overall Negative Experience

Interviewed and No Offer

Interviewed Jul 2011 (took a day)

My "interview" was scheduled for 12:30 they did not bother to tell me it was a job fair. I waited doing nothing up until 1:00 the first part was the typing assesment which is extremely simple the second part was a 1:1 to review application questions the final part was more based on seeing how well you understand was customer service really is.