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J. Crew Sales Support Associate Interview Questions & Reviews

Updated May 5, 2014
All Interviews Received Offers

Getting an Interview  

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Interview Experience  

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Interview Difficulty  

Average Difficulty
5 candidate interviews Back to all interview questions
Relevance Date Difficulty
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Accepted Offer

Positive Experience

Easy Interview

Sales Support Associate Interview

Sales Support Associate
Boston, MA

I applied in-person and the process took 2 weeks - interviewed at J. Crew in April 2013.

Interview Details – The interview process for retail was very laid back. I walked into the store, asked to fill out an application, and had a short chat with the manager about why I was interested in working at J.Crew. They were very friendly and the conversation was casual. I was then contacted for a second interview a week or so later, and was asked basic questions about sales and customer service.

Interview Question – N/A - the interview questions were all very simple and straight-forward.   Answer Question


Accepted Offer

Positive Experience

Easy Interview

Sales Support Associate Interview

Sales Support Associate

I applied in-person and the process took 6 months - interviewed at J. Crew.

Interview Details – I went to the store and applied. I had a minute conversation with the manager. I wasn't really interested in a sales position, which seemed to be what they were currently hiring. Months later, I received a phone call & was asked to come in for an interview. The then manager asked me about my previous experience, what I made at my other retail job, where do I shop, and then what I would do if I saw a customer who seemed upset. After my response he made me an offer higher than my current job, and asked if I would prefer sales or sales support.

Interview Question – What would you do if you saw a customer who seemed upset?   Answer Question

Negotiation Details – If you need to negotiate or finalize anything, act fast and be persistent! The managers are too busy to remember you or to call you back. You don't want to lose your opportunity because you waited too long!


Accepted Offer

Positive Experience

Easy Interview

Sales Support Associate Interview

Sales Support Associate

Interviewed at J. Crew

Interview Details – Two interviews that consisted of my previous experiences in retail. It was basically a conversation instead of a Q&A. This makes it easier for both because it calms your nervousness and it helps them see what type of person you are. It was a lot of basic topics like " why J.crew?"

Interview Question – What's a bad habit you think you need to work most on?   Answer Question

Negotiation Details – I managed to raise the offer.


Accepted Offer

Positive Experience

Very Easy Interview

Sales Support Associate Interview

Sales Support Associate
Washington, DC

I applied in-person and the process took 1 week - interviewed at J. Crew in August 2013.

Interview Details – I got an application, filled it out, and turned it back in the same day. They ask a few questions when you turn it back in but nothing hard. I got a call a couple days later to come in for an interview and after the interview I was told they wanted to hire me. Pretty easy and fast process. Be sure to call them if you don't hear back as they tend to get sidetracked from hiring.

Interview Question – Why do you want to work here? Describe how you would handle certain customers, and go over your previous jobs. What skills are important for a sales associate to have?   Answer Question

Negotiation Details – No negotiation, she offered a rate and I accepted.


1 person found this helpful

Accepted Offer

Positive Experience

Average Interview

Sales Support Associate Interview

Sales Support Associate
Dallas, TX

I applied in-person and the process took 2 weeks - interviewed at J. Crew.

Interview Details – Had one interview. Both the hiring manager and the store director sat down with me. They asked standard interviewing questions, asked about all previous job experiences.

Interview Question – Would you bend the rules if it was in the best interest of the customer?   Answer Question

Negotiation Details – What were you able to negotiate? What advice would you give others considering an offer?

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