J.P. Morgan Customer Service Representative Interview Questions

Updated Jun 11, 2014
Updated Jun 11, 2014
23 Interview Reviews

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Interview Experience

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2 people found this helpful  

Customer Service Representative Interview

Anonymous Interview Candidate  in  Westerville, OH
Anonymous Interview Candidate in Westerville, OH
Application Details

I applied in-person. The process took 2 weeks - interviewed at J.P. Morgan.

Interview Details

I applied on line. and they called with a phone interview, that went well. then a few days later they called me for a face to face interview with two people. that went well also. They called me a week later and offered me the position. I accepted.

Interview Questions
Negotiation Details
.
Accepted Offer
Positive Experience
Average Interview

Other Interview Reviews for J.P. Morgan

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Newark, DE
    Anonymous Interview Candidate in Newark, DE
    Application Details

    I applied online. The process took 1 week - interviewed at J.P. Morgan in September 2013.

    Interview Details

    Went through a Temp agency and was sent to the site in Newark for a 3 person interview

    Interview Questions
    • All teh questions were the same from all the interviewers   Answer Question
    Negotiation Details
    the pay was set
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Lake Mary, FL
    Anonymous Interview Candidate in Lake Mary, FL
    Application Details

    I applied online. The process took 4 days - interviewed at J.P. Morgan in April 2013.

    Interview Details

    Applied online a week ago. Received an email this past Saturday requesting a phone interview. Phone interview today, Monday, which last about 20 minutes. Very detailed questions involving job history, customer service background, various customer service scenarios as well as explaining exactly what I did at each job listed on my resume.

    Interview Questions
    • Give me an example of a time when you provided excellent customer service but the customer still wasn't happy.   Answer Question
    Negotiation Details
    Accepted 1/1 interview which is scheduled in two days.
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 1 week - interviewed at J.P. Morgan.

    Interview Details

    The response to my initial posting was within 48 hours. However I had worked for Chase previously so I believe that is why it was so quick. The interview went well, just basic "tell me about a time when you..." questions. The decision to hire me was also within a couple of days.

    Negotiation Details
    It felt like I was pulling teeth for an extra $1000 per year. I only negotiated the minimum salary expectation I originally indicated on my application. They initially offered me less than that. Even still, I've found out that there are employees making upwards of 3k more per year. So my advice is that if you have experience, shoot for 5k more than what is initially offered.
    Accepted Offer
    Positive Experience
    Easy Interview
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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 2 weeks - interviewed at J.P. Morgan in January 2013.

    Interview Details

    I was e-mailed that I would be having a phone interview within a week or so. I never got a call so I asked them what was that about and they told me there was a delay and that they would call again within a week. Well guess what? They never did call...I felt like they just dropped me when they kept telling me I would get a phone interview. I never got an explanation to what happened and I felt like it was very rude even though I followed up.

    No Offer
    Negative Experience
    Easy Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Westerville, OH
    Anonymous Interview Candidate in Westerville, OH
    Application Details

    I applied online. The process took 2 weeks - interviewed at J.P. Morgan in June 2012.

    Interview Details

    I applied online for this job on JPMorgan's career hiring website. As part of the process, you need to do an assessment test - which is not hard as long as you read the directions. Other companies in the Central Ohio area have the same test (such as United Health).

    I was initially contacted by an HR Rep. who did a phone interview over the phone; after a short conversation (perhaps no more than 30 minutes), I was asked to set up a time to see a manager.

    When I got to Chase to interview with the manager, he had an attitude from the get-go. He seemed to act as if I was wasting his time; and asked "Why should we rehire you? I see you've worked for Chase before." He implied that I was the one who did the leaving, and I gently corrected him - my entire department had been eliminated.

    In all, it was not a pleasurable experience. The manager seemed to have his mind made up before the interview even started not to hire me. I would not recommend interviewing with this company if all of their customer service managers are this judgmental.

    Interview Questions
    • A lot of the questions were behavioral questions / I would recommend having prepared answers to any and all behavioral questions having to do with customer service.   Answer Question
    No Offer
    Negative Experience
    Difficult Interview
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Elgin, IL
    Anonymous Interview Candidate in Elgin, IL
    Application Details

    I applied online. The process took 2+ weeks - interviewed at J.P. Morgan in January 2012.

    Interview Details

    The interview process is great. Very friendly and caring. They explain the job in great detail.

    Interview Questions
    • Put on the spot by having to act like you are making a collection call to a card member.   Answer Question
    Accepted Offer
    Neutral Experience
    Easy Interview
  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Heathrow, FL
    Anonymous Interview Candidate in Heathrow, FL
    Application Details

    I applied online. The process took 2+ weeks - interviewed at J.P. Morgan in November 2011.

    Interview Details

    Initially I was called by a recruiter over the phone and did a short interview mostly about past experiences and my values towards customer service. The second part had me come in for an interview with the HR representative and the manager of my particular queue. After the interview, I received a phone call from another recruiter who offered me the position

    Interview Questions
    • If I told you this interview was going bad, would it make you question some of the answers you gave?   View Answer
    Negotiation Details
    There was none
    Accepted Offer
    Negative Experience
    Difficult Interview
  9. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Elgin, IL
    Anonymous Interview Candidate in Elgin, IL
    Application Details

    The process took 1 week - interviewed at J.P. Morgan in August 2011.

    Interview Details

    2 phone interviews and one one on one interview. Was important to mention how flexible you are and how you will go above and beyond for the customer.

    Negotiation Details
    Yes. Consider base pay before shift and language differential.
    Accepted Offer
    Positive Experience
    Average Interview
  10.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Brooklyn, NY
    Anonymous Interview Candidate in Brooklyn, NY
    Application Details

    The process took 2 days - interviewed at J.P. Morgan in August 2011.

    Interview Details

    You were given a sample of a complaint email regarding a mortgage foreclosure, and then asked questions about it. It was for a new division JPM said they were starting, but I never heard anything back from the company.

    Interview Questions
    • How would you deal with a customer who refused to talk to you and only wanted to speak to your manager   Answer Question
    No Offer
    Neutral Experience
    Average Interview

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