J.P. Morgan Customer Service Representative Interview Questions & Reviews

Updated Jun 11, 2014
Updated Jun 11, 2014
23 interviews

Interview Experience

Interview Experience

45%
36%
18%

Getting an Interview

Getting an Interview

71%
10%
7%

Interview Difficulty

2.8
Average

Interview Difficulty

Hard

Average

Easy

23 Candidate Interview Reviews Back to all interviews

Sort: Popular Date Difficulty

 

Customer Service Representative Interview

Anonymous Employee  in  Brooklyn, NY
Anonymous Employee in Brooklyn, NY
Application Details

The process took 2 days - interviewed at J.P. Morgan in August 2011.

Interview Details

You were given a sample of a complaint email regarding a mortgage foreclosure, and then asked questions about it. It was for a new division JPM said they were starting, but I never heard anything back from the company.

Interview Questions
  • How would you deal with a customer who refused to talk to you and only wanted to speak to your manager   Answer Question
No Offer
Neutral Experience
Average Interview

Other Interview Reviews for J.P. Morgan

  1.  

    Customer Service Representative Interview

    Anonymous Employee  in  Lake Mary, FL
    Anonymous Employee in Lake Mary, FL
    Application Details

    I interviewed online. The process took 2 days - interviewed at J.P. Morgan in January 2011.

    Interview Details

    They call you asking about your job history and then they state they will call you back and then never do and you get an email stating you didn't get the job

    Interview Questions
    Declined Offer
    Neutral Experience
    Average Interview
  2.  

    Customer Service Representative Interview

    Anonymous Employee  in  Indianapolis, IN
    Anonymous Employee in Indianapolis, IN
    Application Details

    I interviewed online. The process took 5 days - interviewed at J.P. Morgan in February 2009.

    Interview Details

    Very corporate in the process of HR down to actual hiring manager. Nothing to dramatic or unseen from prior interviews and overall the process was long and drawn out.

    Interview Questions
    • Describe a difficult situation you encountered in your prior job.   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  3.  

    Customer Service Representative Interview

    Anonymous Employee  in  Tampa, FL
    Anonymous Employee in Tampa, FL
    Application Details

    The process took 1 week - interviewed at J.P. Morgan in March 2011.

    Interview Details

    I interviewed seperately with both a team lead and a manager. The whole process took about an hour. I thought it went very well and the manager even went so far as to show me how I could apply my skills and background in the department and how I could move up over time. He even went on describing all the company benefits and when I could start (I always thought that when the hiring individual tries selling you on the company that you are probably going to be hired). He kept reiterating that I would hear from them within a week or two. Well, it's been a month and all I've heard is silence. The manager went so far as to give me his personal office number which I left him two messages on. I thought Chase had more class and professionalism then not even bothering with notifying people they interviewed whether they got the job or not. Even a generic rejection email would have sufficed.

    Interview Questions
    • Tell me about a very difficult client/co-worker you had to deal with.   Answer Question
    No Offer
    Negative Experience
    Average Interview
  4. We want your feedback – Is this interview information helpful to you?  Yes | No
  5.  

    Customer Service Representative Interview

    Anonymous Employee  in  Deerfield Beach, FL
    Anonymous Employee in Deerfield Beach, FL
    Application Details

    I interviewed online. The process took 1+ week - interviewed at J.P. Morgan in November 2009.

    Interview Details

    phone interview, initial screening with team, interview with branch manager

    Interview Questions
    • Describe a time when a customer was dissatisfied with your service or product.   Answer Question
    Reasons for Declining

    accepted another offer

    Declined Offer
    Neutral Experience
    Average Interview
  6.  

    Customer Service Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I interviewed through college or university - interviewed at J.P. Morgan.

    Interview Details

    I had an initial interview for about 10 minutes then they said I passed it then they will refer me to thr HR Dept. and wait for their call the following day.

    Interview Questions
    • Why do you want to relocate and seek opportunities with JPMorgan?   Answer Question
    No Offer
  7.  

    Customer Service Representative Interview

    Anonymous Employee  in  Mumbai (India)
    Anonymous Employee in Mumbai (India)
    Application Details

    I interviewed through a staffing agency. The process took 2 days - interviewed at J.P. Morgan in September 2013.

    Interview Details

    Person from OPs talked about my reasons for leaving the present job, which I found particularly strange. Instead of quizzing me regarding my work ability, the person rather seemed more interested in knowing the 'juicy' details of the reasons why I am quitting my previous job. My response to their two distinct questions immediately gave away their fear. Instead of treating me as a fair candidate, I was treated as a potentially hostile candidate who may someday threaten their position in the company. However, I must say, the entire conduct was polite, courteous and an attempt was made not to let their personal emotions reflect in the process. In a nutshell it was indeed a professional conduct, to that certain extent.

    Interview Questions
    • A role play scenario was given. With a clear instruction on I don't need to know the basis and the hypothetical assumption was presented. I was told that I was expected to respond to the given scenario, in whatever way I thought was the best and give the reasons for my decision.   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  8. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Employee  in  Davao (Philippines)
    Anonymous Employee in Davao (Philippines)
    Application Details

    I interviewed online. The process took 3 days - interviewed at J.P. Morgan in June 2013.

    Interview Details

    I applied online. after a week they contacted me for an initial interview then scheduled for an interviwe to hr and communication skills. there are 4 phases in the hiring process unfortunatrly i was only till the 3rd phase. they did sent me an email after 2 days informing that i didnt make it for the position.

    Interview Questions
    • all answers that you have you must related to your current or previous jobs . regarding on handling situations like whats the greatest decision you have made, situations in which u've gone beyond your job.   Answer Question
    No Offer
    Positive Experience
    Difficult Interview
  9. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Mumbai (India)
    Anonymous Interview Candidate in Mumbai (India)
    Application Details

    I interviewed through an employee referral. The process took 2 weeks - interviewed at J.P. Morgan in April 2013.

    Interview Details

    To contribute to organisation success
    Through my experience in customer relationship.
    Proven ability to achieve company’s objective.

    Interview Questions
    • Capable to handle any situation and can work on it as well for the betterment of organisation.   View Answer
    Negotiation Details
    We offer you job and we would be pleased love to have you in our company .
    Accepted Offer
    Positive Experience
    Easy Interview
  10.  

    Customer Service Representative Interview

    Anonymous Employee  in  Cebu City (Philippines)
    Anonymous Employee in Cebu City (Philippines)
    Application Details

    I interviewed in-person. The process took 1 week - interviewed at J.P. Morgan in April 2013.

    Interview Details

    Gone through Initial Interview, H.R. Interview, and Communications Interview. They Said that they would call within 1-2 days, but they never called. No email was sent.

    Interview Questions
    • During communications interview, you must really SPEAK UP. Otherwise they will lose interest in you   Answer Question
    No Offer
    Neutral Experience
    Difficult Interview

Worked for J.P. Morgan? Contribute to the Community!

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.