J.P. Morgan

  www.jpmorganchase.com
  www.jpmorganchase.com

J.P. Morgan Personal Banker Interview Questions

148 Interview Reviews

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Interview Experience

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Personal Banker Interview

Anonymous Interview Candidate in Chicago, IL
Anonymous Interview Candidate in Chicago, IL
Application Details

I applied through college or university. The process took 1+ weekinterviewed at J.P. Morgan in October 2011.

Interview Details

On-campus career fair and "pre-night" where we met the campus interviewers. Pretty laid back social environment and informal information session
On-campus interview, 1:1. Pretty basic sales questions. They had me sell them a pen.
Interview at Chase Tower in Chicago. Involved a 1:2 interview w a branch manager and a district manager, tour of a branch, and a frickin awesome lunch on the top floor of the tower. Get the filet.

Interview Questions
  • I am a long-time customer at your writing utensil store. I always buy pencils, but this month your shipment is late and you only have pens. Sell me this pen.   Answer Question
Accepted Offer
Positive Experience
Average Interview

Other Interview Reviews for J.P. Morgan

  1. 1 person found this helpful  

    Personal Banker Interview

    Anonymous Interview Candidate in Temecula, CA
    Anonymous Interview Candidate in Temecula, CA
    Application Details

    I applied online. The process took 3 weeksinterviewed at J.P. Morgan in September 2011.

    Interview Details

    I first got a call from chase recruiting center asking questions to see if i was qualified for personal banker. The recruiter then proceeded to schedule me an interview with the branch manager. The branch manager then proceeded to schedule an interview with the district manager. The district manager told me that the position I was applying for was not for a specific branch. In this personal banker position I would be moving around branches until they could find me a home branch.

    Interview Questions
    Negotiation Details
    Out of all the banks i have applied for Chase pays the most. I didnt negotiate because pay is already good plus their comission is very good as well. Base pay is around $34,000 a year and their is no cap for how much you could earn in comission.
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Personal Banker Interview

    Anonymous Interview Candidate in San Francisco, CA
    Anonymous Interview Candidate in San Francisco, CA
    Application Details

    I applied online. The process took 3 daysinterviewed at J.P. Morgan in August 2011.

    Interview Details

    applied online and got a phone call interview from the recruiter. Recruiter asks couple of questions regarding your sales ability, give me a time when you had to handle an irate customer, HAve you ever coached someone, previous job question, etc. took about 20 min. Recruiter scheduled me an appointment with Branch manager & assistant manager and interviewed for 30 min. Following day, district manager called me and asked quick simple qusetions like why do you want to work for chase. The district manager offered me the job and told me that the recruiter will call me regarding the offer letter. Got denied because of my previous criminal background history in 2007. (5 yrs had to pass from the date when the case was dismissed.)

    Interview Questions
    • Describe a time you had an upset customer   View Answer
    • How would you create business when the traffic is slow.   View Answer
    Declined Offer
    Neutral Experience
    Average Interview
  3.  

    Personal Banker Interview

    Anonymous Interview Candidate in Garland, TX
    Anonymous Interview Candidate in Garland, TX
    Application Details

    The process took 3 daysinterviewed at J.P. Morgan in July 2011.

    Interview Details

    I had a phone interview by recruiter
    Then was called to go in for second interview with manager
    Next day was called for interview with Branch Manager Met twice with him
    Never heard back after i called them and they said they would call me back to let me know whether i got the job. But never received a call back.

    No Offer
    Positive Experience
    Average Interview
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  5.  

    Personal Banker Interview

    Anonymous Interview Candidate in Hewlett, NY
    Anonymous Interview Candidate in Hewlett, NY
    Application Details

    The process took a dayinterviewed at J.P. Morgan in July 2011.

    Interview Details

    If you really want this position, you need to be upbeat and conversational. Ask lots of questions about the interviewer time with the company and advancement opportunities. Be prepared to talk about what you can do to grow the branch's profitability and be ready with examples.

    Interview Questions
    • What do you think this position is for?   View Answer
    Negotiation Details
    I did not negotiate. After I got the position, I heard from other new co-workers at training that a few did and got what they ask for (but be prepared with the reason why you deserve more money)
    Accepted Offer
    Positive Experience
    Easy Interview
  6.  

    Personal Banker Interview

    Anonymous Interview Candidate in Houston, TX
    Anonymous Interview Candidate in Houston, TX
    Application Details

    The process took 2 daysinterviewed at J.P. Morgan in July 2011.

    Interview Details

    The Interview question are basically consist of sales and customer service experiences. Walk recruiter through my resume. Be confident and detail, the recruiter love that. Make sure you do your homework, that way you wont be nervous.

    Interview Questions
    • This position consist of sales. Sell me any item of your choice.   View Answer
    Negotiation Details
    none. Be ready to what you get yourself into, retail banking is stressful.
    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    Personal Banker Interview

    Anonymous Interview Candidate in San Francisco, CA
    Anonymous Interview Candidate in San Francisco, CA
    Application Details

    I applied online. The process took 3 weeksinterviewed at J.P. Morgan in July 2011.

    Interview Details

    Applied in online. There were test that we had to pass. There are math questions as well. After a few days later, I was contacted by the HR. Then I had a phone interview. After I passed the phone interview, I was scheduled to see one of the managers in the branch. When I had an interview with one of managers, I was also interviewed with area manager.

    Interview Questions
    Negotiation Details
    I was simply told how much and I accepted.
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    Personal Banker Interview

    Anonymous Interview Candidate in Sacramento, CA
    Anonymous Interview Candidate in Sacramento, CA
    Application Details

    I applied online. The process took 4+ weeksinterviewed at J.P. Morgan in June 2011.

    Interview Details

    Two part interview process. Met with the branch manager for the first interview and then was called a few days later for a secondary interview with the district manager. Can be single part with only the branch manager, varies.

    Once hired on had to do a criminal background check via fingerprinting with another company and then a drug test with a 3rd party as well.

    Interview Questions
    • Asked how I handled difficult customers.   View Answer
    Negotiation Details
    After the second interview, I received a call with what my yearly base salary would be before tax and additional commission, probably could have negotiated it but didn't. Negotiated start date.
    Accepted Offer
    Positive Experience
    Difficult Interview
  9.  

    Personal Banker Interview

    Anonymous Interview Candidate in Grass Valley, CA
    Anonymous Interview Candidate in Grass Valley, CA
    Application Details

    The process took 3 weeksinterviewed at J.P. Morgan in June 2011.

    Interview Details

    The initial phone interview was very standard, asking questions off my resume and getting a feel for my experience. The interviewer was concise and professional.

    The 2nd interview consisted of the local branch manager and a few employees at the branch where the open position was, doing a panel/role play style interview in the manager's office. They were supportive while at the same time able to share their understanding of the banking world and give me a feel for what I might be in for. I was able to relate well to them because of a few shared experiences, and they were very helpful in the process since I hadn't interviewed for anything in the corporate or financial world up to this point.

    The 3rd interview was with the Regional manager at a different branch and she was more rigid, yet helpful through the process. The content of this interview was more specific to the situations I would encounter, the skills I had to bring to the table as a personal banker, and what I could offer as a salesperson. She was very interested in my ability to sell according to the style that Chase trains you for. This was the only interview in which I didn't feel like my personality and skills were totally supported, mostly because I didn't have any sales experience.

    In short, the local branch manager was the most supportive and the whole process was helpful in seeing the need for good questions to be asked during an interview, as well as a very teachable attitude when it comes to different companies approaches to things like sales.

    Interview Questions
    • I am customer that walks into your local branch. What do you do as a banker to get me back to your desk?   View Answer
    No Offer
    Positive Experience
    Average Interview
  10.  

    Personal Banker Interview

    Anonymous Interview Candidate in New York, NY
    Anonymous Interview Candidate in New York, NY
    Application Details

    I applied through a recruiter. The process took a dayinterviewed at J.P. Morgan in June 2011.

    Interview Details

    The interviewer asked me to sell her a product, why did I choose Chase. She didn't seem to remember that we have an interview in the first place.

    Interview Questions
    Accepted Offer
    Neutral Experience
    Average Interview

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