I applied through an employee referral and the process took 1 week - interviewed at J.P. Morgan in January 2010.
Interview Details – They asked basic interview questions. I went through a three process interview in one day. After the interview I was given a tour of the building and was contacted about a day later on the next steps. I had to go through an extensive background check including fingerprinting. The job is stressful and having a positive attitude and sales experience is a plus.
Interview Question – The impromptu telephone portion of the interview. Answer Question
I applied online and the process took 2 weeks - interviewed at J.P. Morgan in March 2010.
Interview Details – I was first pre-screened over the phone by a recruiter who asked a few questions about my experience with call center environment and sales. She invited me for an in-person interview about a week and a half later.
She asked me about a specific time when I dealt with an irate customer.
The in-person interview was very focused on my experience dealing with specific types of situations with customers. Basically they want to know how you react with difficult people.
They will make you role play a live situation where one interviewer acts as an irate customer and you have to solve an issue for him.
Interview Question – Name a specific time when you made a poor work related decision and what you did to overcome it. Answer Question
I applied online and the process took 3 weeks - interviewed at J.P. Morgan.
Interview Details – Interview with three hiring managers. Basic questions (i.e. "Tell me about a time you dealt with a difficult customer").
Interview Question – Tell me about a time that you had to make an exception to a policy to create a good customer experience. Answer Question
J.P. Morgan has been doing first-class business in a first-class way for more than 200 years. We have been a leading player in helping companies grow and markets develop throughout our history. We work in collaboration… — Full Overview
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