J.P. Morgan

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J.P. Morgan Teller Interview Questions & Reviews

All Interviews Received Offers

Getting an Interview  

90%
5%
2%

Interview Experience  

60%
33%
5%

Interview Difficulty  

Average Difficulty
86 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

Accepted Offer

Positive Experience

Average Interview

Teller Interview

Teller

I applied online and interviewed at J.P. Morgan.

Interview Details – Submitted application and resume online; and had to pass a certain math/personality test. Then was contacted by a recruiter; days later got a call from a branch manager for an interview; He had a set of questions and

Interview Question – Tell me about yourself? Tell me of a time when you went out of your way for a customer? (have a very good story; come up with one)
Weaknesses? Strengths? Tell me about a time you sold something?
  View Answer

Negotiation Details – Recruiter told me how much and experienced teller received and I accepted at the time.


Accepted Offer

Positive Experience

Average Interview

Teller Interview

Teller
Thousand Oaks, CA

I applied online and the process took 2+ weeks - interviewed at J.P. Morgan in September 2011.

Interview Details – Applied online, got a call for an interview. Interview was with branch manager. Basic interview questions that you get everywhere (why Chase, tell me about a problem you overcame at a previous job, what is customer service to you, etc.) Got called for a second interview with assistant branch manager, who is in charge of tellers. Exact same questions. A week or so later I got a call from the recruiter.


No Offer

Positive Experience

Average Interview

Teller Interview

Teller

I applied online and the process took 2 weeks - interviewed at J.P. Morgan.

Interview Details – The process was pretty straight forward, I applied online and got a call from a recruter about a week later. The recruter asked me some questions like what were my future goals, etc. I was then contacted by the branch manager and called in for an interview. The interview consisted of the branch manager and an assistant manager. The questions were pretty basic, no curve balls.

Interview Question – Tell me about a time when a customer was rude to you.   Answer Question


Accepted Offer

Positive Experience

Average Interview

Teller Interview

Teller
Chicago, IL

I applied through a recruiter and the process took 5 weeks - interviewed at J.P. Morgan in April 2011.

Interview Details – Initial interview with recruiter then you are contacted by different specific branches. The process takes awhile and you can interview with multiple branches before finally getting hired.

Interview Question – Typical interview question   Answer Question

Negotiation Details – No negotiation, they offer and it is yes or no


Accepted Offer

Positive Experience

Average Interview

Teller Interview

Teller

I applied online and the process took 4+ weeks - interviewed at J.P. Morgan in November 2011.

Interview Details – Pretty simple. Submit application online, wait for back office recruiting people to call. They forward the info on to a branch level. Wait for the branch manager to call. Go into an interview. Come out. Start working.

Interview Question – All their questions were pretty expected. The most reflective one was, "what was a time when a customer was upset with you and how did you handle the situation?"   Answer Question

Negotiation Details – Pretty simple. They made an offer, I counter offered, they got back to me and accepted.


Declined Offer

Positive Experience

Easy Interview

Teller Interview

Teller
Indianapolis, IN

I applied online and the process took 2 weeks - interviewed at J.P. Morgan in February 2010.

Interview Details – nice recruiter

Interview Question – what would keep you from getting to work on time   Answer Question

Reason for Declining – better offer from another bank


1 person found this helpful

Accepted Offer

Positive Experience

Average Interview

Teller Interview

Teller
Chicago, IL

I applied online and the process took 3 weeks - interviewed at J.P. Morgan in March 2013.

Interview Details – I applied for a job with Chase in early March. I was called by a branch March 8th to come in for an interview on the 11th. On the 11th I went to the interview, that was conducted by the assistant branch manager, and was asked questions about my job, customer service, and seeling skills. I was aked about times when I may have had to deal with a diffucult customer and how I handled it. I was also asked about a time I had gone above and beyond for a customer and why, among other questions. After my with the asst. branch manager I was interviewed by the branch manager. He asked his own set of questions and asked me if i had any. I only had a few about the position(ask questions! they want you to ask questions!). I left the interview feeling pretty confident. They said they were conducting more interviews but i would hear from them soon.
In the meantime I was called by another branch on the day of my first interview for an interview on the 13th. I accepted the interview. On the 12th branch #2 called back and said they had to cancel my interview until the first branch decided what they wanted to do with me. On the 13th branch #1 called and wanted me to come for a second interview. I went in on the 15th and met with the distrcit manager and the branch manager again. They asked a few more questions, some the same questions from the previous interview. They told me they would have a final decision made by the following Friday which was the March 22nd. March 19th they called and offered me the job.
I had to go to the Chase Tower to do some paperwork and fingerprinting. I also had to take a drug test and pass a background check. All of which I passed. I start training at my branch in April.

Interview Question – Why do you feel the need to go above and beyond for customers, sometimes with no direct benefit to you?   Answer Question


2 people found this helpful

Accepted Offer

Neutral Experience

Teller Interview

Teller

I applied through an employee referral and the process took 2+ weeks - interviewed at J.P. Morgan.

Interview Details – Got a call to come in for an interview, no phone interview questions. Went to the interview and got asked a few brief questions, like how my previous job correlated to the one I was applying for. After I got interview with the manager, the district manager came in and interviewed me. After about 4 hours I got a call back from hr and said I got the job. Had to take tests and a training course to finally be able to work at my branch.

Interview Question – how did you sell products to ensure the customer bought it?   Answer Question


3 people found this helpful

Accepted Offer

Positive Experience

Very Easy Interview

Teller Interview

Teller
Wallington, NJ

I applied online and the process took 1 week - interviewed at J.P. Morgan in July 2012.

Interview Details – I filled out an application on Chase.com. I got a call from a recruiter for a phone interview and they just asked about previous jobs and why I want to work for chase. I then got a call from the assistant branch manager about 2 days later to come in for an interview. I had an interview with the branch manager who was very nice and down to earth. She read questions off of a paper such as how I would describe myself and how others describe me? Also how I dealt with a difficult customer and she also asked me to sell her something. She talked to me about the job and what I would be doing. After the interview at the branch I got a call from another recruiter 2 hours later that I got the job and she told me how much I would get paid and when my start date was and if I accept the offer. I then had to go get my fingerprints and a drug test and then could start working.

Interview Questions


1 person found this helpful

No Offer

Negative Experience

Difficult Interview

Teller Interview

Teller
Arverne, NY

I applied online and the process took 4 days - interviewed at J.P. Morgan in August 2012.

Interview Details – I applied online
Did The Assessment
Got An Email The Next Day
Contacted A Recruiter
Did A Phone Interview
Set Up An Interview With The Branch Manager
No one ever called me back after the interview

Interview Question – How Did You Deal With A Dificult Customer   Answer Question

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