JPMorgan Chase Bank Teller Interview Questions & Reviews
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Updated Feb 12, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 21 ratings 
“Easy” Interview
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Interview Experience [?] Based on 21 ratings
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| 1–10 of 21 JPMorgan Chase Interviews | Sort by |
Bank Teller at JPMorgan Chase
Posted Feb 12, 2012
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed May 2010 in Chicago, IL (took a day)
Applied online, received a call from the recruiter who was great! She kept calling me for newly opened positions until I landed one! She believed in my skills and abilities, even gave tips. Interviewed with branch manager, assistant branch manager and lead teller. Questions are not the typical, "what are your strengths and weaknesses" type questions, but scenarios. "Tell me about a time when you had to overcome and obstacle, what was it, and how did you overcome it", "Tell me about a time when you had a difficult customer, what was the problem, and how did you resolve the problem", "Tell me about a time where you were asked by a manager or supervisor to act in a way that was not in accordance with company policies and procedures, what was the situation and what did you do"?
Interview Questions
Negotiation Details
Because I had no banking experience at the time of the interview, I simply took what was offered although I had a B.A. in Busineses Administration. I was hoping the teller position would give me a better chance to get to the banker position which is what I really wanted but no one would call me back to interviewnfor. I truly believe where you obtain your undergraduate degree makes a HUGE difference. I met other industry novices in training that had received personal banker offers but received undergraduate degrees from first or second tier institutions. Once inside the company, how soon you make it to banker depends on your ability to make referrals and personal determination, but the support of management weighs heavily.
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Group/Panel Interview, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Bank Teller at JPMorgan Chase
Posted Feb 5, 2012
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Mar 2011 in San Francisco, CA (took 1+ week)
online application
online test (mathematical & customer service)
background check & drug test
face to face interview - question is mostly customer service (how to handle irritated /rude / egoistic customers) - basically they are checking how good can you kiss
then you go for training or they'll have you behind teller line to watch and learn and then training
Interview Questions
Negotiation Details
Everything thing depends on your Branch Manager and Assistant Manager. they can be very accommodating or they'll just mess with the schedule to see you suffer.
Bank work requires paying lots of attention to minor detail in very short time. there are alot of Acts and regulations to remember and they keep changing.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview, a Presentation, a Skills Test, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Bank Teller at JPMorgan Chase
Posted Jan 30, 2012
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Feb 2010 (took a day)
I applied at the Chase close to my house and received the call for an interview the very next day. In the interview I was told the job of a teller and was given many questions to answer. I answered them to the best of my knowledge and was confident that my answers were on par. The very next day I received a call saying that I would start in a week pending the drug test and background check. Passed both of them and started the next week.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Bank Teller at JPMorgan Chase
Posted Jan 12, 2012
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3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Oct 2011 (took 3 days)
Right off the bat, they seemed very unprofessional. I had to wait about 15 minutes after my interview time to be seen, which isn't a big deal considering the business and busy time I was scheduled. But they did not seem interested at all in me. One woman was telling me about how this was her last day, and that if she knew what she knew, she would have never accepted a full-time job there. I left knowing I would not accept an offer if it was given.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Bank Teller at JPMorgan Chase
Posted Jan 6, 2012
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Oct 2011 in Dallas, TX (took 6 days)
I interviewed at the location with the manager, assistant manager and regional manager. It was mostly conversation, they talked about the company and the opportunities available. They really liked me but did not like my school schedule, they offered to refer me to other branch managers.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Group/Panel Interview and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
Bank Teller at JPMorgan Chase
Posted Dec 15, 2011
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Dec 2011 in Cleveland, OH (took 3+ weeks)
I applied online Nov 20. Completed the assessment test and passed. 9 Days later I got an email requesting to call a recruiter. I called within 2 days. I prepared myself to be ready for a pre-interview with the recruiter and it was just that. She asked about my experience, availability, a few situation questions, etc. The next day I received a call from the branch I applied to and scheduled an interview with the assistant manager. At the interview, I sat in a cubicle with the assistant manager and she had a list of questions to ask. I was well prepared again thanks to this site. At the end of the interview the assistant manager said she would call me within a week or she may refer me to another local branch. I wasn't clear as to why but ok. So within the next week the other local branch's assistant manger called me and left a message to come in for an interview. I was upset at the fact that I would have to go through this again when I didn't really want to or understand why I wasn't being considered at the other branch anymore, but I returned her call the next day and scheduled an interview with her for the next day. The branch manager was also in the room while the assistant manager interviewed me. This interview had the same list of questions but it was easier because the manager improvised the questions to make them easier to answer and she was more-so giving me an informative overview of the position the whole time. She was very nice and I actually liked this branch better than the previous one. At the end of the interview the managers said they weren't trying to hire anyone quickly and that they probably wouldn't be making a decision for the position until after the holiday which is about 3 weeks from now. That upset me, as I was hoping to get working asap, but I didn't let it show. So now I'm going to send out a personal thank you letter to the managers and just hope for the best.
Interview Questions
Other Details
I got the interview through a Recruiter and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
Bank Teller at JPMorgan Chase
Posted Nov 27, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jan 2009 in Newark, NJ (took 2 weeks)
I was a cashier at Dunkin Donut and served a branch manager once. Soon as i saw the name tag on his suit i started asking him questions about what he does at chase. There was no time to talk so he gave me his card and i followed up with a call. We had short phone conversation and he directed me to apply online and take an online quiz at the company website. i followed up after and got a call to set up an interview from a recruiter at chase later later. The interview was straight behavioral questions. got an offer about two weeks after.
Interview Questions
Other Details
I applied In-Person and the interview consisted of a Group/Panel Interview and a Personality Test.
Helpful Interview?
Yes |
No
Inappropriate?
Bank Teller at JPMorgan Chase
Posted Oct 17, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Sep 2011 (took 2 weeks)
-Applied online
-Took a math skills, personality, work skills test
-Got an email a few days later inviting me to take a phone screening
-Called the recruiting center; got kind of an intense guy who asked me some standard interview questions in a somber tone
-The phone interviewer told me he'd pass on my application to upper management (whew!)
-3 business days later, the branch manager called to schedule an interview
-interviewed 2 days later with 2 branch managers (so 2 on 1 interview)
-the branch managers were very nice.
-asked me standard interview questions, many which were same or similar to the phone interview questions
-at one point i was asked to pick an item on the table and sell it to one of the branch managers.
-specific questions: tell me about yourself, why do you want to work for us, what motivates you, tell me about a time you handled an angry customer
Interview Questions
Negotiation Details
No negotiation. The next business day, a recruiter, not the hiring managers, called me to offer me the position and tell me what my pay was.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, an IQ/Intelligence Test, a Skills Test, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Bank Teller at JPMorgan Chase
Posted Sep 27, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Dec 2009 (took 2 days)
I took an interview with the branch manager and another interview with the assistant branch manager the next day and i was offered the job shortly after my second interview.
Interview Questions
Negotiation Details
There was no negotiation the job offered a pay rate was given and it was up to my to accept it or not.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Bank Teller at JPMorgan Chase
Posted Sep 19, 2011
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Aug 2011 in Bronx, NY (took 2 weeks)
I applied to the position online. I applied to many not just one. After many emails that i didn't receive the chance to interview for the job I was ready to start applying to different banks. Turns out one of the same banks that sent me a rejection email calls me about two days after the email. He called a Wednesday for an interview the following Tuesday. I was late to the interview by 15 min but i did call them and let them know i was running late. Interview questions were the same ones people posted on this site, so i was prepared. I felt i had a great interview excluding the fact i was late. @ days later i get an email position was filled. But two days after i got called to begin the hiring process which consists of fingerprints, drug test, and background check. They do call your previous employers.Everything went by smoothly and now im ready to begin my career with chase.
Interview Questions
Negotiation Details
WAGE IS 11.00 flat no negotiations
Other Details
The interview consisted of a 1:1 Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
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