JPMorgan Chase Customer Service Representative Interview Questions & Reviews
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Updated Mar 28, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 8 ratings 
“Average” Interview
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Interview Experience [?] Based on 8 ratings
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| 1–8 of 8 JPMorgan Chase Interviews | Sort by |
Customer Service Representative at JPMorgan Chase
Posted Mar 28, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Aug 2011 in Elgin, IL (took 1 week)
2 phone interviews and one one on one interview. Was important to mention how flexible you are and how you will go above and beyond for the customer.
Negotiation Details
Yes. Consider base pay before shift and language differential.
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at JPMorgan Chase
Posted Mar 9, 2012
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Aug 2011 in Brooklyn, NY (took 2 days)
You were given a sample of a complaint email regarding a mortgage foreclosure, and then asked questions about it. It was for a new division JPM said they were starting, but I never heard anything back from the company.
Interview Questions
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at JPMorgan Chase
Posted Feb 4, 2012
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3.0
Average Interview
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Overall Neutral Experience
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Received and Declined Offer
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Interviewed Jan 2011 in Lake Mary, FL (took 2 days)
They call you asking about your job history and then they state they will call you back and then never do and you get an email stating you didn't get the job
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at JPMorgan Chase
Posted May 10, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Feb 2009 in Indianapolis, IN (took 5 days)
Very corporate in the process of HR down to actual hiring manager. Nothing to dramatic or unseen from prior interviews and overall the process was long and drawn out.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at JPMorgan Chase
Posted Apr 22, 2011
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3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Mar 2011 in Tampa, FL (took 1 week)
I interviewed seperately with both a team lead and a manager. The whole process took about an hour. I thought it went very well and the manager even went so far as to show me how I could apply my skills and background in the department and how I could move up over time. He even went on describing all the company benefits and when I could start (I always thought that when the hiring individual tries selling you on the company that you are probably going to be hired). He kept reiterating that I would hear from them within a week or two. Well, it's been a month and all I've heard is silence. The manager went so far as to give me his personal office number which I left him two messages on. I thought Chase had more class and professionalism then not even bothering with notifying people they interviewed whether they got the job or not. Even a generic rejection email would have sufficed.
Interview Questions
Other Details
The interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at JPMorgan Chase
Posted Mar 1, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jul 2010 (took 2 weeks)
Job postings through the company website seemed to be the same thing over and over again, but kept filling within a matter of 2-3 days per email notifications.
Interview Questions
Negotiation Details
No negotiation was encouraged. It was pretty clear that the figure on the table was it: take it or leave it.
Other Details
I got the interview through an Employee Referral and the interview consisted of a 1:1 Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at JPMorgan Chase
Posted Jan 17, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Received and Declined Offer
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Interviewed Nov 2009 in Deerfield Beach, FL (took 1+ week)
phone interview, initial screening with team, interview with branch manager
Interview Questions
Reason for Declining
accepted another offer
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at JPMorgan Chase
Posted Aug 5, 2010
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2.0
Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Feb 2009 (took 2 weeks)
So I applied online one day and got a call like a week later. I went to interview and got a call like hours later advising I got the job. One interview and got a package about where to submit paperwork. Started work 2 weeks later. The hiring phase was very difficult. You had to go all over the city to do this and that. Training was very fun but when you hit the floor it was okay at first then it became boring doing the same thing all day. We never got a chance to do other things and get educated more on mortgage terms or systems. The job gets a -0. If your just looking for a good job this is where you go to get a nice paycheck. If you have a degree do not APPLY find somewhere else to go because they do not care. The only good thing I can say is they offer a LOT of overtime which makes your check nice but its stressful Overtime!
Interview Questions
Negotiation Details
At first they wouldn't work with with because I was in Graduate School and had classes on Wens and thurs. the pay is very poor for a college graduate and the advancements are not great at all. You will not move up if you don't know anyone who already works in the company. The management is very very poor. They are on the internet while you are stressing on the phones. It's not fun to come in at all. When you do try to come in with a good attitude the atmosphere is just so negative. I would not want anyone to apply for this position. they have people from the street apply with no experience and get into another department and make more than a college graduate. Its sad.
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
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