JPMorgan Chase Personal Banker Interview Questions & Reviews
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Updated Feb 12, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 94 ratings 
“Average” Interview
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Interview Experience [?] Based on 94 ratings
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| 1–10 of 94 JPMorgan Chase Interviews | Sort by |
Personal Banker at JPMorgan Chase
Posted Feb 12, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed May 2011 (took 2 weeks)
All applications start online. If you pass the math/personality test, they will contact you by phone for interview #1 by a recruiter. If that goes well, interview #2 will be at the branch you are applying for in person. Interview #3 will be on the phone with the district manager. Job offer will come by phone from the same recruiter. I found out later that HR originally passed on my application even though I passed the math/personality test. I showed up in person every other day dressed nice and kept asking them about it (at two different branches in town). Finally a manager took notice and emailed the recruiter for me. That's how it all started and I guess I interviewed well. The hardest "question" was "Describe a time where you broke the rules/policy and why." They want to hear that you will go to bat for a customer and advocate, without being a problem employee with following the rules. They want to hear that you went up the chain of command in a special situation, and didn't just disregard the rules.
Interview Questions
Negotiation Details
I wasn't really able to negotiate. They asked me what I was expecting to make and I said a number. Come to find out that was a little lower than others got, but thats what they gave me. If you think ur gonna make $15/hr, tell them you're expecting $17 and see where it goes from there. Or if you think you're gonna make $30k/ year say $35k and go from there.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Personal Banker at JPMorgan Chase
Posted Feb 9, 2012
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Feb 2012 (took a day)
I interviewed for the Personal Banker position. You'll need to take an online test and then if you pass, a face to face interview with the branch manager. Overall it was a quick and efficient process. The manager asked all the general interview questions - especially about sales experience. The whole process took about 30 minutes.
Interview Questions
Other Details
I got the interview through an Employee Referral and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Personal Banker at JPMorgan Chase
Posted Feb 8, 2012
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Oct 2011 (took 5 days)
The interview was very easy over the phone they wanted to know if you have any sales experince and how you would handle situations. The one on one interview wanted to make sure you are a ruthless sales person. As long as you are very proactive in your sales you will be hired for this job.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Personal Banker at JPMorgan Chase
Posted Jan 17, 2012
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Mar 2011 (took 3 days)
Contacted by recruiter then interviewed with a Bank Manager
Interview Questions
Negotiation Details
Very easy but no wiggle room.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Personal Banker at JPMorgan Chase
Posted Dec 14, 2011
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3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Jun 2011 in Bronx, NY (took 2 days)
I was called by a recruiter, she asked basic questions about my resume. Set me up with a regional manager interview. She said they were going to set an interview with the branch manager, never happened. Never received a call back from them. I wish they would at least sent me an email in order to tell me i was not chosen or anything that reflected that.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
Personal Banker at JPMorgan Chase
Posted Nov 17, 2011
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2.0
Easy Interview
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Overall Negative Experience
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Received and Accepted Offer
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Interviewed May 2011 in Brooklyn, NY (took 1 week)
First, a phone interview. After the phone interview with the HR representative an interview with a District Manager was scheduled. Most people meet with two people at this interview, but because I didn't I was contacted a week after the DM interview by a branch manager who I interviewed with that day. It was not long after this that I received the offer. The first interview ALWAYS involves role play.
The interview with the DM sells the job very well and makes you think you'll earn $60,000+ and of course doesn't mention "call night" where personal bankers have to stay until 8:00 on Tuesdays to call and harrass customers. The BM I met with on the 2nd interview was great, unfortunately I was not put in his branch. When I received the offer I was told that I'd be working at a certain branch.. I decided to go one day before I started just to see how long it'd take from home, only to find out that the branch had burned down a year prior. After calling back, I received my actual branch.
Interview Questions
This was the role play portion of interview
Negotiation Details
I didn't even think to negotiate, but I do know someone who did and was able to raise the base salary by $3,000. It's not an extravagant amount but why not earn more if you can?
Other Details
I Applied Online and the interview consisted of a Phone Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Personal Banker at JPMorgan Chase
Posted Nov 15, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Nov 2011 in Westwood, CA (took 2+ weeks)
Got an email a few days after applying online. I received 9 rejections before gaining the interest of a specific branch. The phone interview was short and asked what I knew what the position consisted of. The interview with the branch manager was very relax and professional. Then the interview with the district manager was extremely casual and brief. He then told me to expect an offer soon and received a call offering me the position a few hours later.
Interview Questions
Negotiation Details
The pay was good so I did not negotiate. There is slight room for negotiation, but must be ready to give a reason why you deserve more money.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Personal Banker at JPMorgan Chase
Posted Nov 9, 2011
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jul 2011 in Hewlett, NY (took a day)
If you really want this position, you need to be upbeat and conversational. Ask lots of questions about the interviewer time with the company and advancement opportunities. Be prepared to talk about what you can do to grow the branch's profitability and be ready with examples.
Interview Questions
Negotiation Details
I did not negotiate. After I got the position, I heard from other new co-workers at training that a few did and got what they ask for (but be prepared with the reason why you deserve more money)
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview and a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Personal Banker at JPMorgan Chase
Posted Nov 4, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Jun 2011 in New York, NY (took a day)
The interviewer asked me to sell her a product, why did I choose Chase. She didn't seem to remember that we have an interview in the first place.
Interview Questions
Other Details
I got the interview through a Recruiter and the interview consisted of a 1:1 Interview and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
Personal Banker at JPMorgan Chase
Posted Oct 27, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Oct 2011 in Chicago, IL (took 1+ week)
On-campus career fair and "pre-night" where we met the campus interviewers. Pretty laid back social environment and informal information session
On-campus interview, 1:1. Pretty basic sales questions. They had me sell them a pen.
Interview at Chase Tower in Chicago. Involved a 1:2 interview w a branch manager and a district manager, tour of a branch, and a frickin awesome lunch on the top floor of the tower. Get the filet.
Interview Questions
Other Details
I got the interview through a College or University and the interview consisted of a 1:1 Interview, a Group/Panel Interview, a Presentation and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
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