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JPMorgan Chase Telephone Banker Interview Questions & Reviews
Getting the Interview 2 Interviews
Interview Experience 1 Rating
Telephone Banker at JPMorgan Chase
No Offer – Interviewed in Arlington, TX Mar 2010 – Reviewed Mar 23, 2010
Interview Details –
I was first pre-screened over the phone by a recruiter who asked a few questions about my experience with call center environment and sales. She invited me for an in-person interview about a week and a half later.
She asked me about a specific time when I dealt with an irate customer.
The in-person interview was very focused on my experience dealing with specific types of situations with customers. Basically they want to know how you react with difficult people.
They will make you role play a live situation where one interviewer acts as an irate customer and you have to solve an issue for him.
Interview Question – Name a specific time when you made a poor work related decision and what you did to overcome it. Answer Question
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Telephone Banker at JPMorgan Chase
Accepted Offer – Reviewed Jul 15, 2012
Interview Details – Interview with three hiring managers. Basic questions (i.e. "Tell me about a time you dealt with a difficult customer").
Interview Question – Tell me about a time that you had to make an exception to a policy to create a good customer experience. Answer Question
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See What JPMorgan Chase Employees Are Saying Posted by employees
Pros: Good Management that took school schedule into consideration; days off as requested with enough notice; good benefits; paid week off in 6 months; not pressured/forced to meet a certain amount of referrals although it was helpful to the team – Full Review `
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