Getting an Interview
Getting an Interview
Interviews for Top Jobs at Jack Henry & Associates
- Technical Support Representative (6)
- Analyst (3)
- Applications Analyst (3)
- Programmer Analyst (3)
- Software Engineer (2)
- Technical Support Representative II (2)
- Manager (1)
- Server Administrative (1)
- Systems/Network Administrator (1)
- Finance & Accounting (1)
- IT Support Center Representative (1)
- Web Builder (1)
- Networks Systems Administrator (1)
- Recruiting Sourcer (1)
- Software Applications Support Representative (1)
- Several-various (1)
- Internal IT Technical Support II (1)
- Information Security Engineer (1)
- Software Developer (1)
- Solutions Architect (1)
- Applications Trainer (1)
- Implementation Coordinator (1)
- Senior Software Engineer (1)
- Programmer/Analyst (1)
- QA Analyst (1)
- Technical Recruiter (1)
- Accepted OfferDifficult Interview
can be very lengthy from initial online application to final interview. Jack Henry uses performance based interviewing... instead of what would you do in this situation... give me an example of a time you were in this situation and what you did to resolve it. The most difficult part is the tag team interviewing that seems designed to wear you down to answer in the negative or about negative things... questions like Give me an example of a time you failed, what action did you take. Give me an example of when you had poor co workers on a team, how did you approach the problem. Give me an example when you had a conflict with your supervisor, and they were wrong - what did you do? Give me an example of an unrealistic deadline, how did you meet. Many of these types of kind of negative questions, (makes it hard to focus on being positive the way several are worded.) Honestly so many questions were this way it made the interview seem uncomfortable and kind of ... negative; certainly not a positive experience. Some of the interviewers also seemed uncomfortable but some explained they were using a script mandated for interviewing and could not deviate from it. Seemed exhausting for the interviewers and interviewees; if they are this determined to be negative in interviews.... made you wonder about the company in general.
- Give me an example when you had a conflict with your supervisor, and they were wrong - what did you do? Answer Question
In most cases there is not much negotiation room. Was told salaries are in ranges and most hires are expected to be at the bottom of the scale for that job so they have room to grow in the position without hitting the cap salary.
- No OfferNegative ExperienceDifficult Interview
I applied through a recruiter. The process took 4+ months – interviewed at Jack Henry & Associates (Springfield, MO) in June 2014.
I have interviewed twice with JHA I applied for a position for the Springfield Missouri location which is about 25-30 minutes from where I live. I filled out countless applications for various different positions and did not get a single response. Finally I Emailed a recruiter in the department i was interested in and received a reply. He asked if he could speak with me the next day for about 30 min and I said sure. The next day we spoke about a position he said would fit my work experience very well and said he would email my resume and information to the hiring managers. about a week later on a Friday I was called and asked if i would be available the next Thurs. and i said yes. The interview went well and lasted about an hour.
The interview questions were very different from previous interview questions that i had been asked with different jobs. I found some of them somewhat negative and each one of them they seemed to want a long drawn out answer to. The next week I received another call from the same person i spoke with asking me if i could attend another interview at the Monet Location a week later. The Monett Location is about 2 Hours from where i'm located... Thought that was a little odd to ask me to drive all the way there, but said yes because I was very interested in the company. The second Interview went alright, I was not as comfortable as the first one. There was two people in this one and one of them was the same as the last interview.. the questions were about the same and seemed repetitive as the last interview. The new person did not talk much at all and asked very few questions, his phone was also ringing which made me feel uncomfortable. I did not get as good of a vibe at the second interview, which lasted about an hour also. I was told I would be contacted about a week or two later about my interview status.
Over two weeks later I still hadn't herd a word from JKA so I decided to call the person who was in touch and who originally set up the interviews. The phone was answered right away and a secretary ask who I was which i told them my name. They then told me the person was unavailable to speak to me, and asked if i would like to leave a voice mail, which i did. A week later i still hadn't been contacted so I decided to try contacting them again. I received the same run around for another 2 weeks. finally I emailed the original recruiter and they said the position had been filled...... I was not all that happy about the interview process and probably will not be applying again. I think JHA is a rewarding company but believe you have to know somebody in the department you are applying for to get accepted.
- What is your greatest weakness and strength?
Describe a difficult work situation/project and how you overcame it.
Describe a situation where you failed at your job but learned from it. Answer Question
- What is your greatest weakness and strength?
Helpful (2)No OfferNegative ExperienceDifficult Interview
I applied through a staffing agency. The process took 2+ weeks – interviewed at Jack Henry & Associates (Lenexa, KS) in March 2011.
The interview was all about whether the others could get along with me. It had very little to do with the job itself.
- No OfferNeutral ExperienceDifficult Interview
I applied online. The process took 3 weeks – interviewed at Jack Henry & Associates.
To get in at Jack Henry and Associates you must apply through their jobs website. A successful candidate with Jack Henry and Associates must know ITIL methodology very well. The candidate must understand SQL query and table relationships very well. The candidate must also be fluent in the OSI model. Also, an understanding of architectural principals and service design is key to being a successful candidate. Being process oriented when answering questions will go a long way to being considered for the position. Development skills in .NET, C#, and Powershell is a big plus.
- You must know SQL query and table relationships very well. Answer Question
Helpful (2)No OfferPositive ExperienceDifficult Interview
I applied through other source. The process took 3 weeks – interviewed at Jack Henry & Associates.
Interview lasted about an hour. I was asked to give a short presentation, which was a little nerving. They have a nice office, located in a corporate office park. Everyone was nice, but I'm still waiting on a verdict. I was under the impression they were looking to fill the position rather quickly, but I've had no follow up. I actually did a large amount of research on the company, and read a lot positive things that made me excited. Overall I had good vibes, seems like an excellent company.
- Really they just asked a lot of questions about situations in your past and how you handled those situations, 1 Answer
- Accepted OfferPositive ExperienceDifficult Interview
I applied through other source. The process took 2 weeks – interviewed at Jack Henry & Associates (Seattle, WA) in November 2012.
I was just following up on my submitted resume. I recieved an opportunity to interview at that moment. I was met by
- Just be ready for a behavioral style questions that ask you to demonstrate previous qualifying skills Answer Question
salary base was very competitive no negotiation was needed.
- No OfferPositive ExperienceAverage Interview
I applied through a recruiter. The process took 2+ weeks – interviewed at Jack Henry & Associates in October 2013.
Initial communication by phone from Recruiter, received an e-mail with open dates/times. Responded back to the Recruiter, received a confirmation and went on the interview.
- None - routine interview process, very straight forward and friendly people. Answer Question
Helpful (2)Accepted OfferPositive ExperienceAverage Interview
I applied through an employee referral. The process took 6+ weeks – interviewed at Jack Henry & Associates (Birmingham, AL) in February 2013.
The process began with a phone interview and was followed by 2 in-person interviews. The phone interview was 1-on-1. The 1st in-person interview included my original phone interviewer and 3 others. The final interview was with the remaining 3 interviewers, plus a current employee in the role I for which I applied.
Please prepare in the S.T.A.R. format. This is how Jack-Henry does their interviews. If you are unfamiliar with the S.T.A.R. behavioral interview format, google it. I was advised to prepare in this way and it was extrememly helpful.
Regarding the timeline, I was offered the job exactly 1 month after my first interview. I applied online roughly 2 weeks before the 1st interview.
- What decision in your life did it take you the longest amount of time to decide upon, and why? Answer Question
Offered slightly less than requested, but more affordable health care made up the difference
Helpful (2)No OfferNegative ExperienceAverage Interview
The process took 2 weeks – interviewed at Jack Henry & Associates (Monett, MO) in March 2011.
I applied for a position at JHA that would be slightly beyond my current job scope -server admin. At the time, and to this date, I worked for a much larger provider of similar services and clients in a desktop/LAN environment, so I figured it would be a natural transition and as I was looking to move to MO, I applied.
I received a phone call to set up a phone interview for later in the week. During the phone interview, I made it perfectly clear that while I may not have the exact qualifications they were looking for, I was knowledgeable, trainable, and highly motivated to take on new roles and skill sets. The manager commented how he liked that I didn't put a bunch of techie-speak in my resume. Apparently, this was good enough for the hiring manager, as he called me back a few days later to schedule an in-person interview.
The day before the in-person, it was snowing fiercely in my location and in Monett, 4 hours away. I waited until the late afternoon, and then took it upon myself to call and reschedule the interview as there was no way to make it to Monett. I was slightly irritated that I had to call and reschedule, and that they did not call me.
The day of the second scheduled interview, I drove 4 hours to Monett and proceeded to the interview location, arriving 10 minutes early. I checked in with the receptionist, who was not the least bit friendly or welcoming, and sat down in a seat almost directly opposite her so that she could continue to imagine my non-existence. At about 10 minutes after our scheduled interview time, the manager came out and we walked to a conference room elsewhere on the campus, which is very pretty if not a little outdated and largely informal. (The employees were all wearing jeans, t-shirts, and tennis shoes, and a few of the structures themselves had a Holiday Inn-handyman-special feel to them.)
The interview was friendly, but a little ....weird. At one point, I was asked what the difference was between the process of writing a cover letter like the one I submitted and a type-and- fire email at work. I was very confused by that one. We talked in great length about items circumstantial to working at JHA, such as life in Monett, local schools, real estate values, etc., so I felt pretty good about my prospects.
Halfway through, the manager's manager came in, introduced himself, made some comments about hillbillies, and continued the interview along a more technical and structured path. After answering some more questions from both of the interviewers, he hiring manager then began to quiz me upon a list of industry abbreviations and acronyms. This was the one part I flubbed, as I couldn't really hear much of the interview due to a head cold and stuttered and stammered a few times and missed answers to things I knew because I didn't hear clearly, even after I had stated that the drive and my sinuses had affected my hearing, and could you please speak up. I have a feeling that at that point (the "quiz") the interview blew up. Then, the issue of salary came up.
Now, I knew that this was Monett, MO, and that this was a much smaller company than where I was currently working, but for a Server/Systems Admin job, even an entry level or intermediary spot, $50k should have been the minimum - this job would include on-call work, as well. I stated it seemed the appropriate range would be in $55-60K, so that's what I said. After all, coworkers doing similar work at my employer are doing $65-90K.
Not to be, however; the manager stated that $40-$45 was the range they were looking to hire in. WOW!!!
Shortly after, we exited the conference room and I was back on my way, happy to be done with perhaps the second-most dreadful interview I have ever been on, but disappointed - no, pissed - about several things.
I was irritated that I hadn't been called to reschedule the interview when the weather was horrible. I was peeved that I was offered an interview, even after making it clear that I have not done the exact server admin work this job would require over the phone, only to get there and be grilled on some technical aspects of the prospective job; if they wanted to eliminate me for lacking these qualifications, do it over the phone before I waste $85 in gas and 9 hours of my time, not to mention a sick day at my current work. I was irritated by the weirdness of some of the questions. Why waste my time with an in-person interview, only to eliminate me with weird questions you could ask over the phone?
In my opinion, you should not knowingly request an interview of someone living hours away without a very good indication you will hire them should they pass the creep test, unless you are providing reimbursement for transportation. And I am not a creep.
- What is the difference between your cover letter email you sent me and a send-it-and-forget-=it email as you would send at work? 2 Answers
- No OfferNegative ExperienceAverage Interview
I applied online. The process took 6+ months – interviewed at Jack Henry & Associates (Springfield, MO) in December 2010.
I have applied for multiple positions at Jack Henry, since I moved to Springfield. I have some background with their software, and experience supporting lending software, so this would be a smooth transition.
My first phone interview was for a data migration role that traveled 80% of the time. The friendly manager and I agreed this was not a good fit.
The next interview was for a data migration role that was incorrectly titled and described, on the website. I met the manager and 2 team members in person. That manager made it very clear that this was a dead end position, where I would not likely move up. I decided to bow out and sent a very professional email thanking them for their time and stating that this was not the right role for me, but that I thought that Jack Henry was a great opportunity. I expected a simple thank you in response. I received nothing.
My next interview was also in person. I had a great interview for a position that did software upgrades. The interview went very well and actually ran about 20 minutes long, cutting into the next applicants time slot. The job was a very good fit. I was told I would hear something (good or bad) in a week or 2. I repeatedly emailed the manager to state my genuine interest in this role. I never received a single word in response.
About 3 weeks ago, 6 months after my last interview, I received a rejection letter in the mail. I believe that this states some things about Jack Henry
Coincidentally, I met a person who raved about Jack Henry, stating that 4 members of her family worked there. Perhaps, this also indicates something about the company.
- Would I be willing to stay in the role for at least 2 years Answer Question
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