JetBlue Interview Questions

Updated Aug 27, 2015
190 Interview Reviews

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  1. Helpful (50)  

    Flight Attendant Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at JetBlue.

    Interview

    This interview was very fun and the recruitment team was extremely nice and welcoming. They brought us all into a big cafeteria where we met 2 current Flight Attendants. They check your passport and give you a name tag. After that everyone was finger printed. I guess they do this to avoid needing to call you back in If you are selected to move forward. Make no mistake, this is where the process begins. You are being watched at all times and the moment you step in that building put your game face on. After this you are taken into a conference room where every recruiter introduces themselves. They are all energetic and smiling. You need to match that energy level. They look for personality. I know it's hard but don't be nervous and they will tell you the same. But everyone was so cool so it's easy to feel comfortable. Next they ask you all to come forward and state 3 things. Your name, why you want to work for JetBlue, and a fun fact about yourself. Follow the instructions given for this point. Some people mentioned things they specifically said not to. After that we where asked to take a break. While in the cafeteria a flight attendant with a clipboard in hand is walking around watching everything. Again, you're watched at all times. After break we were brought back to do an activity where we built a house of cards with a team of about 4 to 5. Try to mingle with everyone and don't be in the same group you we're in for the first part. This is just to see how you work with a group. Have fun with this because again you'll be watched by 2 or 3 members of recruitment all armed with clip boards. Then you go take lunch. Have some cash or bring food. Cafeteria has awesome selections. Again mingle and change groups. By this point you will have made "friends" and you will see true colors come out. A few flight attendants from JetBlue hung around for this part too. Next you are given a presentation on what to expect while working with JetBlue. Take notes and pay attention. Ask questions. Lastly you are brought back and you start the face to face interview. You have 2 of those then you read a PA out loud for 20 seconds. They want to see your personality. Smile be bubbly and friendly but be authentic. They can tell. After that you are released for the day. No one gets cut in this interview process. Everyone will be allowed to go through the entire process. Please dress appropriate. Suit and and tie. Ladies just be polished and professional. Also don't pull out your phone. Leave it on silent or off and put it away. If you can't go through this process without looking at your phone then this job is not for you anyway because you can't have it on in the plane right? Right! Good luck. I hoped this helped. The one's in My group that did what I said here got hired. They say you will get notified within a week. A few of us exchanged numbers and kept in contact. The people that got a yes receive a phone call within one or 2 business days. The no group received an email. Have fun with this.

    Interview Questions

    • Describe a time when something changed at work. What was it and how did you cope.   Answer Question
    • Name a time at work when you got frustrated and what did you do?   Answer Question
    • Describe a time when an integrity issue came into play at work. What was is it and what did you do.   1 Answer
  2.  

    Reservations Interview

    Anonymous Interview Candidate in Salt Lake City, UT
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at JetBlue (Salt Lake City, UT).

    Interview

    I applied online and then received an email to complete a telephone interview. After passing the phone interview, I was scheduled for an in-person briefing they call a JetBlue Review where you sit through an hour orientation talking about the position, about JetBlue and some of the benefits. I then had an individual interview with a Recruiter followed by a drug test and background processing.

    Interview Questions

    • Describe a difficult customer interaction you had and what did you do to resolve it?   Answer Question
  3.  

    Airport Operations Crew Member Interview

    Anonymous Interview Candidate in West Palm Beach, FL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1 day. I interviewed at JetBlue (West Palm Beach, FL).

    Interview

    They did a group interview. It was a very confortable environment. They did a group interview of 5 people. They asked several questions. They made a presentation explaining us the history of the company. The whole interview lasted 2 hours. After the interview they will tell you whether you are staying or not.

    Interview Questions

    • Why do you want to work gor jetblue?   1 Answer
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  5.  

    Customer Service Interview

    Anonymous Employee in Salt Lake City, UT
    Declined Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at JetBlue (Salt Lake City, UT).

    Interview

    Applied on line. Completed online questionnaire. Completed online interview. Questions asked via computer and I called into 800 number and left answers on voicemail. Interview in person.

    Interview Questions

    • What would be your biggest challenge working from home?   Answer Question
  6.  

    Bilingual Reservations Agent Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at JetBlue.

    Interview

    I attended what they call a hiring blitz. Took place at a hotel ballroom. Could apply, test, interview and find out if hired then and there. I personally had applied online then was invited to the blitz to interview. Massive group interview, 4-5 people to a table, about 20 tables in the room, each table had one interviewer. Applicants took turns answering the same three questions. If you passed that stage, you went to another room for drug screening and were given a start date pending background check.

    Interview Questions

    • Name a difficult situation you faced and how did you overcome it?   Answer Question
  7.  

    Host Interview

    Anonymous Employee in New York, NY
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied in-person. The process took 1+ week. I interviewed at JetBlue (New York, NY).

    Interview

    Phone interview and then face to face. It was rather uncomfortable. Person got my name wrong. They didn't correct themselves. They kept calling me the wrong name and I have worked for the company for 3 years.

    Interview Questions

  8. Helpful (11)  

    Flight Attendant Interview

    Anonymous Interview Candidate in New York, NY
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at JetBlue (New York, NY).

    Interview

    3 tier process. 2 phone interviews then a group setting. The interviewers are looking for attractive, friendly people who engage others in conversation. There are a series of 'games' and other fun interactions that the interviewers are watching how the interviewees react and interact.

    Interview Questions

    • Describe a situation in a job where you went above and beyond your requirements to assist someone.   Answer Question
  9. Helpful (7)  

    Ground Operations Interview

    Anonymous Employee in Boston, MA
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at JetBlue (Boston, MA) in June 2015.

    Interview

    There were about 45 people, we were shown a presentation of JB, the pay (which is set no negotiating). Current crew members described the job and answered tons of questions. **Please note** You will find out in a week either way if you have been invited to the next step, I just interviewed 06/25, so I have a few more days until I find out.

    Interview Questions

    • In no particular order: Why do you want to work for JetBlue? Give me an example of a particular customer and how you helped them. What was the end result? Give me an example of a difficult coworker and how you handled them? Give me two facts about JB that we didn't show during the presentation.   Answer Question
  10. Helpful (5)  

    Revenue Management Analyst Interview

    Anonymous Interview Candidate in Long Island City, NY
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 6 weeks. I interviewed at JetBlue (Long Island City, NY).

    Interview

    Applied online, recruiter got back to me within days to set up a phone interview. Chatted with a manager for about an hour. Was asked a few brainteasers, talked about what they were looking for and how my qualifications fit in. Even with the brainteasers, really laid back, conversational, and informative. Got an email from the recruiter the next day asking me to come in for an in-person the following week. - 5/5; appreciated the communication and they hooked me in by speaking directly with a manager immediately. phone interview was different and interesting. Met with a head recruiter, who asked me standard questions about work culture (tell me about your background. how do you handle deadlines? what do you currently do?) and discussed salary range and benefits. Really warm and friendly. - 4/5; pretty straightforward but the same recruiter extended me the offer and was extremely receptive and helpful. really loved hearing about the flight benefits. Sat down with the four managers (one pricing, three inventory) for 45-60 min each. They asked me a few culture fit questions to make you sell yourself (Where do you see yourself in five years? Why JetBlue?) and some brainteasers and basic algebra questions (How many cups of coffee do you think Starbucks sells in Manhattan per day? If it takes one person x hours to paint a wall and the other person y hours, how quickly can they finish if they work together?). I think the goal was to tease out my thought process and communication skills. They don't really care about you arriving at a right answer -- they just want to hear you talk out your thinking. - 3.5/5; was interesting but kind of felt like they were trying too hard. also every manager had a different approach and I found two in particular to be a bit arrogant. A manager gave me a voucher for lunch at the cafeteria downstairs. I ate alone, which was weird, but I also appreciated the sustenance and much-needed break between interviews. Lunch was also by the pound with options from in-house chefs and pretty tasty! - 4/5; thanks for the free food, JetBlue! Took a skills test with a few situational questions and basic math problems (industry formulas and calculator provided). I met with the last of four managers (met three earlier) and left for the day. Didn't meet any of the analysts, even informally, but they did bring me over to meet the director for a few minutes. He was really nice. - 3.5/5; they allocated 60 minutes for the test. felt like it was excessive and should be shaved down to 45 minutes and keeping the RASM/ASM questions in tact but cutting half the situational short answers (you already asked me some of these in person!) Was told I could expect an offer in 2-4 months - 1/5; not cool. you held me captive for a full-day interview, dangled travel benefits in front of me, but there's no offer in sight?!) thanks for leaving a glimmer of hope, I guess But they called within 3 weeks and extended an offer. Recruiter and manager both called me to personally congratulate me and discuss details about the position. They were really friendly and helpful with the onboarding process. Everyone genuinely seems to love working there. - 4.5/5 moved really fast once they extended the official offer "Compliance testing" (drug and alcohol) conducted after you accept. - 1/5 why? Orientation in Orlando was a great induction to company culture though. And now you get to stay at the Lodge. - 5/5 for the juice

    Interview Questions

    • About how many cups of coffee do you think Starbucks sells in Manhattan per day? (from phone interview)   1 Answer
    • It takes Person A 3 hours to paint one wall and the Person B 5 hours -- how quickly can they finish painting one wall if they work together? (in-person) Give me an estimate of how many cars are registered with the DMV in the United States. (in-person) How many bags of Blue Chips does JetBlue give away on our flights each month? (in-person)   Answer Question
    • Only 50% of the seats on a flight are booked and the flight is departing tomorrow -- would it be a good idea to sell the remaining seats for $20 each? Why or why not? (paper test and in-person)   Answer Question
    • If ASMs increase and Yield are flat, does RASM increase, decrease, stay the same, or not enough info? (paper test) If RASM increased and ASMs are down, did Yield increase, decrease, stay the same, or not enough info? (paper test)   Answer Question
    • What's your long term plan? What would you like to be doing in 5-10 years?   Answer Question
  11. Helpful (3)  

    Airport Operations Crew Member Interview

    Anonymous Employee in New York, NY
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at JetBlue (New York, NY) in June 2015.

    Interview

    The interview took about 20 mins they ask about 4 questions it was a 1 on 1 interview I'm surprised it wasn't more questions I was expecting way more but over all it was easy. Every 1 was super warm && friendly now I'm waiting for a call back

    Interview Questions

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