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Cox Communications Technical Support Representative (Call Center - Customer Care) Interview Question

I interviewed in Las Vegas, NV and was asked:
"Just the part of selling and the handling of irate customers."
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Part of a Technical Support Representative (Call Center - Customer Care) Interview Review - one of 125 Cox Communications Interview Reviews

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I told her that I simply helped the customer who wants to buy a TV, overdelivered, and got the customer to add attachments like service plan, cables, delivery, and wall mount installation.
- Interview Candidate on Jan 24, 2013 Flag Response

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