Interviewed at KPN
Interview Details – Initiial recruitment was done via a temporary staffing company, Tempo Team. After applying with a cv & motivationletter a telephone interview followed. Thereafter an interview and an assesment specificaly tailored to customer agents. As I passed this phase an inhouse day at KPN followed on site. After getting accepted a one day induction followed after which the 4-week full time training started which culminated in a test which you have to pass before beginning work.
Interview Question – Computer tests simulating phoneconversations in which you function as a callcenter agent. Answer Question
Negotiation Details – No negotiation space for salary. Though there was the opportunity to state preferred working hours
I applied online - interviewed at KPN in April 2013.
Interview Details – The application process for the business course is the same as for the graduate programme. After your application is accepted, you are invited to the headquarters in The Hague for an on-site personality and intelligence assessment, followed immediately by an interview if successful.
The personality test consisted of a standard big five personality assessment (what you answer doesn't really matter as long as you don't make it too extreme), a part assessing working styles (where clearly some answers are better than others), and a part about social behaviour (for which the same applies).The intelligence test consisted of a number sequence part, a verbal reasoning part and a image sequence part. The interview is behavioural, and nothing out of the ordinary, you get to hear whether you are allowed to proceed to the next stage immediately.
After this, there is an assessment day where you present a prepared solution for a real and recent business case and have an interview with line managers. I did not pass this stage, so I do not know the specifics of the final interview and psychological assessment that follow if you are successful.
Interview Question – Pretty standard stuff really: why do you want to work here, what do you know about the business, etc. Answer Question
I applied through a staffing agency and the process took 3 days - interviewed at KPN in November 2011.
Interview Details – Invited for interview after headhunted by the jobcentre. Quite informal interview, not any extraodinary questions allthough the conversation went slightly off track ending up discussing football tactics. Lot of questions about personal attractiveness to telecommunication. After interview i got invited for a second interview, afterwards i got a call saying i didnt got the offer because i answered the question; How did you came in contact with this company? With: because i got contacted by your headhunter. Bit odd in my opinion.
Interview Question – What did you see in the store when you walked in? (In detail) View Answer
I applied through a recruiter and the process took 3 weeks - interviewed at KPN in February 2012.
Interview Details – Contacted via recruiter for opportunity with KPN Mobile. Had an interview with recruited to assess capabilites and maturity. Scheduled and interview with KPN team in the Hague. Spent 4 hours with 4 different resources of KPN. Interviewers consisted of direct reports to position, peers to position, Management to position. Interviews where random and distant. Lacked any assesment of chemistry or culture. Content was focused on technical capabilites and "what will I do when". Feeling and take away for me was negative of the environment and not a good fit for me in that organization.
Interview Question – Why should I believe what you are saying. Should I just take your word and trust your blue eyes. How do I now that you are able to do what you say and that I can trust you? View Answer
Reason for Declining – Feeling and take away for me was negative of the environment and not a good fit for me in that organization.
I applied online and the process took 5 months - interviewed at KPN in August 2011.
Interview Details – KPN's internal organization is messy and communicates badly. The recruitment process could have been shorted with 3-4 months easily.
Interview Question – What was the most difficult decision you have made (Ed.: This is a STAR question)? Answer Question
Negotiation Details – Understand the basic negotiations skills (i.e. have alternatives and don't focus on money) and you'll find KPN a company that will listen. They will match your existing salary if you provide them with your last payslip if not, they might underbid you based on the job requirements, which in my case were way lower.
I applied through a recruiter and the process took a day - interviewed at KPN in March 2010.
Interview Details – The interview was for a specific technology KPN uses for their prepaid providers. I was expert in that so the interview was no issue
Negotiation Details – there was no negotiation, it was an hourly wage fixed that i had to say yes or no to.
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