Kaiser Permanente Medical Transcription and Laboratory Technician III Interview Questions

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Medical Transcription and Laboratory Technician III Interview

Anonymous Employee in Portland, OR
Accepted Offer
Positive Experience
Difficult Interview

Application

I applied online. The process took 2 weeks. I interviewed at Kaiser Permanente (Portland, OR) in November 2010.

Interview

Three separate interviews. One with supervisor alone, one with supervisor and one lead worker from your possible work team and another one with full staff of your possible work team.

Interview Questions

  • Give me one example from your past employment history where unusual events created interpersonal conflict and/or impaired customer service (i.e. patient and/or physician), including how you solved these multiple problems, and what was the final outcome.   3 Answers
  • When you receive a valve of blood in the laboratory, what is the first thing you think of?   1 Answer
  • Who is your customer in this particular position, provided you are accepted for the job?   1 Answer
  • You arrive to work at the start of your shift and notice work area has bodily fluids and small amounts of blood splatter; what do you do first?   1 Answer
  • Patient bodily fluid/blood specimen is received without legible identification; what do you do next?   1 Answer

Negotiation

Presented my past experience as evidence for higher pay on their fixed scale. Brought my academic records to interview and presented to hiring manager as evidence for even higher compensation. This was a successful strategy for me with this particular healthcare company.

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