Kaplan Higher Education Interview Questions

Updated Aug 12, 2014
Updated Aug 12, 2014
40 Interview Reviews

Interview Experience

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Candidate Interview Reviews

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  1.  

    Adjunct Instructor Interview

    Anonymous Interview Candidate in Columbus, OH
    Anonymous Interview Candidate in Columbus, OH
    Application Details

    I applied through other source. The process took 3 daysinterviewed at Kaplan Higher Education in June 2014.

    Interview Details

    I was asked about previous work experiences and any training I had given.was quick and precise.Very professional place to work it seems.Everyone has been nice and helpful the whole time I have been there.

    Interview Questions
    Negotiation Details
    made fair offer
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Career Services Advisor Interview

    Anonymous Interview Candidate in Cleveland, OH
    Anonymous Interview Candidate in Cleveland, OH
    Application Details

    I applied online. The process took 2 weeksinterviewed at Kaplan Higher Education.

    Interview Details

    1. Group Panel Interview
    2. 2 on 1 interview
    3. Final interview with directors

    Interview Questions
    • 1. How will you do things differently than the last person?   Answer Question
    No Offer
    Neutral Experience
    Difficult Interview
  3.  

    Career Services Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a dayinterviewed at Kaplan Higher Education.

    Interview Details

    I've had 2 phone interviews from two different Kaplan recruiters for different positions within Career Services in the past 4 months. Phone interviewing is tough enough when you can't actually see (or read) the other person, but I get the feeling that being a Kaplan recruiter is pretty much a thankless, I-will-read-from-a-prepared-stock-script sort of job...because they're very robotic in their questioning. More specifically, and regrettably, they rarely seem to have the nuances of the positions they're actually interviewing people for. They'll often respond "Umm...that's a good question. You'll probably want to bring that up to campus staff if it gets that far." But, worst of all - and a professionally egregious offence - both recruiters told me that "you will hear back from ME within a week of this interview." Neither time did I hear back.

    Psst...Kaplan...you might want to hire some new recruiters and re-tool your phone interviewing process. Better yet, save some money on "executive recruiters" and put the interviewing process into the hands at the folks at the campus level who will better know the types of candidates they're looking to hire.

    Interview Questions
    • What has been the biggest professional challenge in your career? (THAT is an extremely vague question...I thought it very odd for someone who has seen MANY "big professional challenges" over the course of my career)   Answer Question
    No Offer
    Negative Experience
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  5.  

    Instructor Interview

    Anonymous Interview Candidate in Phila, PA
    Anonymous Interview Candidate in Phila, PA
    Application Details

    I applied in-person. The process took 6+ weeksinterviewed at Kaplan Higher Education in April 2013.

    Interview Details

    This was ok due to the older administration, once it changed, the place became a dump!!

    Interview Questions
    Negotiation Details
    123
    Accepted Offer
    Neutral Experience
    Average Interview
  6.  

    Criminal Justice Instructor Interview

    Anonymous Interview Candidate in Panorama City, CA
    Anonymous Interview Candidate in Panorama City, CA
    Application Details

    I applied online. The process took 2 daysinterviewed at Kaplan Higher Education in August 2011.

    Interview Details

    I was interviewed by a panel to get a feel of my qualifications for the position and then I was asked to do a practice teaching session to show that I was able to teach. I thought the panel was professional and they were sincerely involved in the process and committed to the policies and procedures of the organization. Simply put they were dedicated educators.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  7.  

    Training Instructor Interview

    Anonymous Interview Candidate in San Antonio, TX
    Anonymous Interview Candidate in San Antonio, TX
    Application Details

    The process took 2 daysinterviewed at Kaplan Higher Education in July 2011.

    Interview Details

    Very organized, communication between departments was very evident, allowed for ease in processing paperwork, scheduling and followup visits. Friendly atmosphere, team building and proud of organization and its mission. Entire organization welcomes you as you come out for interview process, provide background, vision and commitment to the organization, and the customers it services.

    Interview Questions
    • How would you work to have a student return to campus after missing several days, how would you explain to them the importance of completing the program?   View Answer
    • What would you do if a student came to you in confidence to inform you they are the victim of spouse abuse?   View Answer
    Negotiation Details
    No need to, salary offered was well in line with average for area. Appears they put emphasis on quality of candidates rather than lowest costs to organization.
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    Career Services Advisor Interview

    Anonymous Interview Candidate in Riverside, CA
    Anonymous Interview Candidate in Riverside, CA
    Application Details

    The process took a dayinterviewed at Kaplan Higher Education in February 2011.

    Interview Details

    I was called for an on the spot interview where the representative asked general questions about my work experience and what I knew about the position. I was asked to come to a 1 on 1 interview and when I arrived at the university I filled out an application. The manager who conducted the interview was new to this campus and was hoping to change the department and to meet more ambitious goals.

    Interview Questions
    • How would you get in contact with a student that won't respond to your attempts to communicate with them?   Answer Question
    No Offer
    Neutral Experience
    Difficult Interview
  9.  

    Security Manager Interview

    Anonymous Interview Candidate in Fort Lauderdale, FL
    Anonymous Interview Candidate in Fort Lauderdale, FL
    Application Details

    I applied through an employee referral. The process took 1+ weekinterviewed at Kaplan Higher Education in October 2010.

    Interview Details

    The process was streamlined, it's more about who you know than what you put on paper.

    Interview Questions
    • Could you fire the man sitting next to you if you knew him all your life?   View Answer
    Negotiation Details
    No negation, just "When can you start"?
    Accepted Offer
    Neutral Experience
    Easy Interview
  10.  

    Curriculum Interview

    Anonymous Interview Candidate in Chicago, IL
    Anonymous Interview Candidate in Chicago, IL
    Application Details

    The process took a dayinterviewed at Kaplan Higher Education in July 2010.

    Interview Details

    Employees at Kaplan get bonuses for bringing good people in, so make a connection through networking to get your resume in.
    Lots of management - interviewed with 4 levels of managers. Be prepared to say the same thing several times.
    Some nice people, they are doing a lot of restructuring and hiring right now.
    A few references to office issues and delays getting things done.

    Interview Questions
    No Offer
    Neutral Experience
    Easy Interview
  11.  

    Admissions Representative Interview

    Anonymous Interview Candidate in Harrisburg, PA
    Anonymous Interview Candidate in Harrisburg, PA
    Application Details

    I applied online. The process took 3 weeksinterviewed at Kaplan Higher Education in May 2010.

    Interview Details

    The interview process was very long. I met with the director of admissions three or four times. I also met with the campus direct and four other admissions reps. Meeting with the other reps was really helpful in terms of knowing if I would like the job.

    Interview Questions
    • I always think sales role playing questions are hard because theyre awkward.   Answer Question
    Negotiation Details
    I got what I asked for which was on the higher end of what they were offering.
    Accepted Offer
    Positive Experience
    Average Interview

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