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Kaplan Higher Education
www.khec.com Chicago, IL 500 to 999 Employees
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Kaplan Higher Education Interview Questions & Reviews

Getting the Interview  32 Interviews

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Interview Experience  32 Ratings

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Admissions Representative at Kaplan Higher Education

Accepted Offer – Interviewed in Harrisburg, PA May 2010 – Reviewed Oct 8, 2012

Interview Details – The interview process was very long. I met with the director of admissions three or four times. I also met with the campus direct and four other admissions reps. Meeting with the other reps was really helpful in terms of knowing if I would like the job.

Interview Question – I always think sales role playing questions are hard because theyre awkward.   Answer Question

Negotiation Details – I got what I asked for which was on the higher end of what they were offering.

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Criminal Justice Instructor at Kaplan Higher Education

Accepted Offer – Interviewed in Panorama City, CA Aug 2011 – Reviewed Jun 23, 2012

Interview Details – I was interviewed by a panel to get a feel of my qualifications for the position and then I was asked to do a practice teaching session to show that I was able to teach. I thought the panel was professional and they were sincerely involved in the process and committed to the policies and procedures of the organization. Simply put they were dedicated educators.

Interview Question – Why should we hire you?   Answer Question

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Training Instructor at Kaplan Higher Education

Accepted Offer – Interviewed in San Antonio, TX Jul 2011 – Reviewed Jan 6, 2012

Interview Details – Very organized, communication between departments was very evident, allowed for ease in processing paperwork, scheduling and followup visits. Friendly atmosphere, team building and proud of organization and its mission. Entire organization welcomes you as you come out for interview process, provide background, vision and commitment to the organization, and the customers it services.

Interview Questions

  • How would you work to have a student return to campus after missing several days, how would you explain to them the importance of completing the program?   View Answer
  • What would you do if a student came to you in confidence to inform you they are the victim of spouse abuse?   View Answer

Negotiation Details – No need to, salary offered was well in line with average for area. Appears they put emphasis on quality of candidates rather than lowest costs to organization.

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Adjunct Instructor at Kaplan Higher Education

Accepted Offer – Interviewed in Columbus, OH Aug 2009 – Reviewed Sep 22, 2011

Interview Details – There was One on One interviews with the Program Chair, Director of Education and Executive Director. After that there is a mock teach where given a subject you have to come up with a 5 minute presentation. In that time you will explain the subject to a room of staff as you would be a class of students. At that point they choose to hire but contingent upon passing an online instructor training that is provided.

You must complete 3 observations before you can teach but these observations can occur the same day by spending 1 hour each in three concurring classes.

Interview Questions

  • What have you done in your career to make you a subject matter expert?   View Answer
  • What is you idea of profession conduct in the work place?   View Answer

Negotiation Details – No negotiation. They barely let me know that Ii was hired and what the salary was. What you will need to considered is what you teach and when/how often the class occurs.

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Career Services Advisor at Kaplan Higher Education

No Offer – Interviewed in Riverside, CA Feb 2011 – Reviewed May 19, 2011

Interview Details – I was called for an on the spot interview where the representative asked general questions about my work experience and what I knew about the position. I was asked to come to a 1 on 1 interview and when I arrived at the university I filled out an application. The manager who conducted the interview was new to this campus and was hoping to change the department and to meet more ambitious goals.

Interview Question – How would you get in contact with a student that won't respond to your attempts to communicate with them?   Answer Question

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Curriculum at Kaplan Higher Education

No Offer – Interviewed in Chicago, IL Jul 2010 – Reviewed Sep 13, 2010

Interview Details – Employees at Kaplan get bonuses for bringing good people in, so make a connection through networking to get your resume in.
Lots of management - interviewed with 4 levels of managers. Be prepared to say the same thing several times.
Some nice people, they are doing a lot of restructuring and hiring right now.
A few references to office issues and delays getting things done.

Interview Question – The usual - what do you bring to the table.   Answer Question

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Admissions Representative at Kaplan Higher Education

No Offer – Interviewed in Thornton, CO Mar 2010 – Reviewed Mar 1, 2010

Interview Details – I very recently had an interview for an Admissions Representative position at Kaplan College in Thornton, CO. It was an extremely fast process after applying last week and getting a call the next day to come in for an interview. I was told ahead of time it would be a group interview and they said that is how they always do interviews for reps. When I arrived at the interview there were about 14 other applicants in the age range mostly of 20's to 30's. It was not a typical interview that I have ever experienced before. It was presented by 3 people from the company in a powerpoint presentation style and lasted 2 hours. They talked about the mission of the company, the history, the job duties, what they expect, salary/bonus information, etc. It was not really an interview and more of an information session about the company. They did not give any of us an opportunity to ask questions and did not ask us questions either. The ONLY interaction between the interviewers and interviewees was at the very end. They collected our resumes and had everyone stand up one by one to talk in front of the group. They said to talk for a couple minutes about ourselves, why we should be hired, and something to remember us by. Everyone did this and the interview was over. I do not feel they truly could get a clear picture of who we were and why we would be a good fit for their company from this. Honestly it was a waste of 2 hours of my time. For potential candidates, my advice is they seem to want people who are very assertive, will do anything to reach their quotas, and be a sales person first and foremost. It wasn't what I thought it would be. Yes the position should be about sales by enrolling students, but it seems to be more of a numbers game then about promoting education. The job pays very well for entry level in the $40,000 range to start, so if it is worth it to you then do anything you can to get noticed. My perception of the work culture as I said was very sales oriented, but something seemed off. I feel like there has to be a catch or they were doing the interview to go through the motions and might have already had the jobs lined up. The reason I say this is because I received a "thanks but no thanks" email 20 MINUTES after I left stating they were pursuing other candidates. They didn't even pretend to be consider me by such a fast rejection, and I am sure many others got the same email when I did. I guess I should be glad to know either way, but I almost would have preferred not getting a response after what they did. If that is how they treat potential employees, I don't even want to think about how they treat you once you join their company. Good luck to anyone else who has an interview with Kaplan and hopefully you won't have an interaction like mine.

Interview Questions

  • Tell us about yourself   View Answer
  • Why should we hire you? Leave us with something to remember you by.   View Answer

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Sales at Kaplan Higher Education

No Offer – Interviewed in Fort Lauderdale, FL Dec 2009 – Reviewed Feb 11, 2010

Interview Details – I was first interiewed on phone and then in person by an HR rep who decided whether or not i would move on to the nex phase. The net phase was a group setting where we were introduced to the position and it requirments and benefits, followed by a short interview. Finally was a phone interview much more detailed and behavorial.

Interview Question – Name a time you were in a leadership role..   Answer Question

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Director of Education at Kaplan Higher Education

No Offer – Interviewed in Chicago, IL Dec 2009 – Reviewed Feb 5, 2010

Interview Details – Kaplan seems like a good place to work. However, they have an EXTREMELY long interview process, which I guess is good if the salary matched the process. I interviewed twice on the phone with the recruiter, once with the trainer of the program, and then sat in on a group interview session and interviewed with four other people. Total interviews: 7. If you count the group lunch, which we were told was part of the interview process, then 8 interviews. Everyone was extremely professional and nice, the recruiter absolutely was awesome. Only one person seemed to be very short and not super friendly. Overall a good experience.

Interview Question – Give us an example of where you had to choose between priorities.   Answer Question

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SAT Teacher at Kaplan Higher Education

Accepted Offer – Interviewed in New York, NY Jun 2008 – Reviewed Feb 3, 2010

Interview Details – The Kaplan interview (or audition, as they like to call it) is straightforward. I had to teach a class of ten other candidates a five minute lesson on any subject. Kaplan just wants to see if you can teach and wants to make sure they're not hiring any loose cannons (i.e. no racial/sexual/etc jokes). Most of the candidates are accepted into their paid training program (meets once a week for around five weeks). If your standardized test scores are below the 90th percentile or out of date, you will be required to sit one of Kaplan's practice exams and get an acceptable score.

Interview Question – What problems might you see in the classroom and how would you deal with them?   Answer Question

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