Kaplan University Admissions Advisor Interview Questions

Updated Apr 2, 2015
Updated Apr 2, 2015
13 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

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Admission Advisor Interview

Accepted Offer
Positive Experience
Average Interview
Accepted Offer
Positive Experience
Average Interview

Application

I applied in-person – interviewed at Kaplan University in July 2014.

Interview

I was given a phone interview by a recruiter and ask some behavioral questions, at the end of our 25 minutes interview she offer to set me up for a second interview with a manager. I had the interview and was interviewed by the ADOA and the DOA. They threw behavioral questions requesting to give examples and outcomes.

Interview Questions

  • Name a time when I plan something that back fired on me, honestly I have never made an work related plans that back fired   Answer Question

Negotiation

I didn't attempt to negotiate since they were pay pretty well compared to other colleges

Other Interview Reviews for Kaplan University

  1. Helpful (2)  

    Admissions Advisor Interview

    No Offer
    No Offer

    Interview

    Was called to set-up what I believed to be an interview after I submitted my resume' and application online. What it turned out to be was a "group" interview with about 9 other candidate. During our hour long presentation, the director explained that this position though it is titled "Admissions Ad visor" it is not inf act an advisory position, rather it is a sales position. During the presentation we were told that there would b e a short break and if the job wasn't for us or what we had expected then we could leave at that time.

    I found this to be an odd procedure. Wouldn't it just be easier to be upfront in the job description rather than reverting to a certain amount of deception to get candidates in the door?

    I felt this to be an unfair way of handling a position, though I do give points for creativity!

  2.  

    Admissions Advisor Interview

    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeksinterviewed at Kaplan University (Fort Lauderdale, FL) in April 2013.

    Interview

    Initial interview was done over the phone and online. It was very casual, and the staff were professional. The final interview was done with two Admissions Advisors that were very cordial and made the experience pleasant. The period of time from initial contact to being offered the position was in a timely manner.

    Interview Questions

    • How would you apply past experience working with adult learners in the classroom (campus setting)to this position?   Answer Question

    Negotiation

    Didnt have to negotiate

  3.  

    Admissions Advisor Interview

    Accepted Offer
    Neutral Experience
    Average Interview
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 2+ weeksinterviewed at Kaplan University (Orlando, FL).

    Interview

    I was recruited by Kaplan's inside recruiter and they called me for a phone screen. They then asked me to come in for my first interview with the recruiter only. I did, and I was given a tour of the site. I sat and listened to an Admissions Advisor as they did their job to see if it would be something I could see myself doing. They then called me for a second interview, this time with an ADOA and a DOA. I was then asked some basic interview questions and sold myself. I was offered the job the next day via a phone call from the recruiter.

    Interview Questions

    • I didn't really have an unexpected question, they were pretty standard interview questions. An example was: Tell me about a time in your career where you ran into an obstacle, and how you overcame that obstacle.   Answer Question

    Negotiation

    I was able to negotiate my salary.

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  5. Helpful (1)  

    Admissions Advisor Interview

    Declined Offer
    Negative Experience
    Easy Interview
    Declined Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took a dayinterviewed at Kaplan University (Des Moines, IA) in May 2012.

    Interview

    Applied online for the Admissions Advisor position and about two weeks later I received a phone call asking if I could come in for an interview later in the week. I showed up to interview and was placed in a room with 8 other individuals. Someone in the group asked why it was going to be done as a group and the Director of Admissions said it was very informal and first initial meeting was for them to talk about Kaplan and the position. She mentioned that she would speak about the position for about 20 minutes and then take a break and at that time if anyone was no longer interested they were free to leave. I knew once she said that it was not going to be the typical admissions job I was hoping for. She spoke a couple of minutes about what the University has to offer to students but the majority of the time she spoke about how this was going to be a SALES position not a counseling position. Everyone is given daily, monthly, and yearly goals that will be monitored very closely. She said in order to meet the goals you are given overtime is highly encouraged. She said anyone stepping into Admissions role will have to work two nights a week until 8pm, two nights until 6pm (Fridays the office closes at 4pm) and then usually come in for overtime on Saturdays 2 or 3 weeks out of the month. After she went over it being a SALES position, goals, and hours you would be required to work it was time for our "Break". I did not stay to listen to the rest of her presentation. I do not want to be in a position where I am constantly micro-managed and given goals that are set so high it is pretty much mandatory that you have to work overtime or else you are canned. Thanks but no thanks. I will say though that it is very respectful of them to let people know a head of time so they do not get into a position and not realize what is expected of them.

    Interview Questions

  6. Helpful (1)  

    Admission's Advisor Interview

    Accepted Offer
    Negative Experience
    Average Interview
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at Kaplan University (Orlando, FL) in January 2012.

    Interview

    Very detailed interview process and long. I had to wait over a month for a training class to begin. Pretty typical interview process except toward the final 3 interview felt like an interrogation with two directors who tag teamed you with questions about your past. They would spite out questions and write down everything you answered. Very strange experience and felt like I did something wrong.

    Interview Questions

    • Tell me about a time when you where faced with a difficult situation and your outcome was negative because you made the wrong choice? What? Really?   2 Answers

    Negotiation

    They made a low ball offer and stated that was as high as they could go. At that point I explained that I wouldn't be able to accept less than $38k a year after they offered $30k to $33k a year max. Then they came back at $38k. My friend was offered $39,500.

  7.  

    Admission Advisor Interview

    No Offer
    Positive Experience
    Average Interview
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 6 daysinterviewed at Kaplan University (Fort Lauderdale, FL) in February 2011.

    Interview

    Filled out for the position approximately a week ago, and got a call the following week to set up a phone interview, after initial phone interview a request was asked of me to come in to take a timed assessment test. This is as far as I've gotten. I have my assessment today.

    Interview Questions

  8.  

    Admissions Advisor Interview

    Accepted Offer
    Neutral Experience
    Average Interview
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Kaplan University (Boca Raton, FL) in July 2010.

    Interview

    During the interview process the Contracted Recruiter mentioned benefits and a pay scale that was never implimented and not true; the interview process was a two-part process, one with the Recruiter/Interviewer and another day with a Director of Admissions. I had to prove my education criteria, background, etc with the Recruiter/Interviewer and prove my previous skills, selling abilities in detail with the Director of Admissions.

    Negotiation

    If you interview for an Admissions Advisor position, get it in writing (with a signature) of accepted and expected salary that you feel comfortable with, dont take verbal salary increase expectation that most likely will not occur if this company is still running same business as when I worked there a few months ago.

  9. Helpful (1)  

    Admissions Advisor Interview

    No Offer
    Positive Experience
    Average Interview
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Kaplan University (Orlando, FL) in March 2010.

    Interview

    I applied online for a different position in Kaplan and was contacted by recruiter stating that I don't have enough experience for this position, but they would like to interview me for the Admissions Advisor position. She scheduled the interview for the same day few hours later. The recruiter was very friendly and interview went very well. Standard questions about my experience, examples of selling something, describe difficult situation and how I deal with it. Also she asked what I know about Kaplan. I was invited for the second in person interview wi recruiter. The first part of the interview was a simple Outlook test: to compose an email, attach file and send it. The second part of the interview were standard behavioral questions. Make see you use STAR method (situation, task, action, result). She said she would contact me within 2 weeks and the next and last step is an interview with HR manager. Very sales oriented job. Make sure you dress up very conservative.

    Interview Questions

  10.  

    Admissions Advisor Interview

    No Offer
    Neutral Experience
    Average Interview
    No Offer
    Neutral Experience
    Average Interview

    Application

    The process took a dayinterviewed at Kaplan University (Plantation, FL) in February 2010.

    Interview

    phone interview then in person. I decided I didn't want the job.

    Interview Questions

    • what has been your biggest dissappointment in business   1 Answer

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