Kaplan University Interview Questions & Reviews
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Updated May 4, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 21 ratings 
“Easy” Interview
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Interview Experience [?] Based on 21 ratings
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| 1–10 of 21 Kaplan University Interviews | Sort by |
Admissions Advisor at Kaplan University
Posted May 4, 2012
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1.0
Very Easy Interview
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Overall Negative Experience
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Received and Declined Offer
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Interviewed May 2012 in Des Moines, IA (took a day)
Applied online for the Admissions Advisor position and about two weeks later I received a phone call asking if I could come in for an interview later in the week. I showed up to interview and was placed in a room with 8 other individuals. Someone in the group asked why it was going to be done as a group and the Director of Admissions said it was very informal and first initial meeting was for them to talk about Kaplan and the position. She mentioned that she would speak about the position for about 20 minutes and then take a break and at that time if anyone was no longer interested they were free to leave. I knew once she said that it was not going to be the typical admissions job I was hoping for. She spoke a couple of minutes about what the University has to offer to students but the majority of the time she spoke about how this was going to be a SALES position not a counseling position. Everyone is given daily, monthly, and yearly goals that will be monitored very closely. She said in order to meet the goals you are given overtime is highly encouraged. She said anyone stepping into Admissions role will have to work two nights a week until 8pm, two nights until 6pm (Fridays the office closes at 4pm) and then usually come in for overtime on Saturdays 2 or 3 weeks out of the month. After she went over it being a SALES position, goals, and hours you would be required to work it was time for our "Break". I did not stay to listen to the rest of her presentation. I do not want to be in a position where I am constantly micro-managed and given goals that are set so high it is pretty much mandatory that you have to work overtime or else you are canned. Thanks but no thanks. I will say though that it is very respectful of them to let people know a head of time so they do not get into a position and not realize what is expected of them.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Group/Panel Interview.
More Kaplan University Admissions Advisor Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Librarian at Kaplan University
Posted Apr 20, 2012
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Nov 2011 in Sacramento, CA (took 2 days)
I was interviewed by two different administrators. The first one was the usual questions and a tour of the place. Then I was invited for a second interview/meeting with the vice-president. He told me there was one more candidate other than me that was being considered. The decision was expected to be made "in a few days." I wrote thank you messages to both people, said that I was looking forward to hearing about the decision. I did not hear _anything_ back. That's bad manners and bad professional behaviour. I wonder how they run the daily affairs of the school.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Academic Advisor at Kaplan University
Posted Feb 22, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jan 2012 in Fort Lauderdale, FL (took 5 days)
Contacted by a recruiter-phone interview
Called back by the recruiter and set up a one on one with the manager
Interview with the manage 1:1
Interview Questions
Negotiation Details
They are competitive they will pay you based on your degree and experience,
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Financial Aid at Kaplan University
Posted Feb 20, 2012
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Feb 2012 in Fort Lauderdale, FL (took 2 weeks)
I applied online and the recruiter contacted me the next day. We talked for approx. 30 minutes which made up a "pre-interview" or screening. We discussed job qualifications, requirements and salary expectations.Then that week I had my first official phone interview with someone in the financial aid office in Chicago. After that I had a 1:1 interview with the director of financial aid that was really simple and lasted 10 minutes. Overall not too stressful.
Interview Questions
Negotiation Details
Some room for negotiaition. Take advantage of shift differential.
Other Details
I got the interview through a Recruiter and the interview consisted of a Phone Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
View Comments (1)
Inappropriate?
Admissions Advisor at Kaplan University
Posted Feb 13, 2012
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3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Jan 2012 (took 5 days)
Recruiter contacted me after I sent an email w/ my cover letter and resume. We had a phone interview where we reviewed my resume, and then an 1:1 interview. She moved me along to a shadowing process; whereby I'd shadow an employee and then have a group interview with two managers. The managers asked me a series of questions based off of previous situations. The STAR method is what they prefer. Basically give an answer that involves the Situation,Task, Action, Resolution.
The interviewing process is a bit ridulous! In addition to the phone interviews, shadowing, and meetting 2 managers, you're expected to fill out numerous other applications (even though you've already filled out one on the website), and complete a spelling/grammar test, in addition to other things.
Interview Questions
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview and a Skills Test.
More Kaplan University Admissions Advisor Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Operations at Kaplan University
Posted Oct 8, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jan 2009 (took 4 weeks)
The application and interview process was relatively standard and included telephone interview with a couple of people, then 1:1 interviews with 6 different people all on the same day. For anyone interviewing with Kaplan at senior levels bring your "A" game: do your homework, ask good questions, show well. It is a good culture, but very concensus driven - so you will have to impress many people to get an offer.
Interview Questions
Other Details
I got the interview through a Staffing Agency and the interview consisted of a Phone Interview, a 1:1 Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Admissions Advisor at Kaplan University
Posted Mar 3, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Jul 2010 in Boca Raton, FL (took 2 weeks)
During the interview process the Contracted Recruiter mentioned benefits and a pay scale that was never implimented and not true; the interview process was a two-part process, one with the Recruiter/Interviewer and another day with a Director of Admissions. I had to prove my education criteria, background, etc with the Recruiter/Interviewer and prove my previous skills, selling abilities in detail with the Director of Admissions.
Negotiation Details
If you interview for an Admissions Advisor position, get it in writing (with a signature) of accepted and expected salary that you feel comfortable with, dont take verbal salary increase expectation that most likely will not occur if this company is still running same business as when I worked there a few months ago.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Background Check.
More Kaplan University Admissions Advisor Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Admission Advisor at Kaplan University
Posted Feb 23, 2011
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Feb 2011 in Fort Lauderdale, FL (took 6 days)
Filled out for the position approximately a week ago, and got a call the following week to set up a phone interview, after initial phone interview a request was asked of me to come in to take a timed assessment test. This is as far as I've gotten. I have my assessment today.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Assistant Admissions Advisor at Kaplan University
Posted Sep 29, 2010
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2.0
Easy Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Sep 2010 in Houston, TX (took a day)
When I arrived to the interview, there was a man who took me up to a room that had about 20other people in the room. When the speaker entered the room she told us that we were not here for an individual interview but a group interview. She told us a little about the position as an admissions advisor and then told us that each of us had to give a 2 minute presentation in front of the class on why we were the best canidate for the job. Then we had to say what we would be doing if we didn't get the job.
After everyone was finished we were told that if we were still interested that we should go home and take the Chally test and they would then call us for a one on one interview if we passed the exam.
Interview Questions
Other Details
The interview consisted of a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Director, Call Center Operations at Kaplan University
Posted Jul 19, 2010
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Jul 2010 in Orlando, FL (took a day)
The recruiter made a cold call; asked if this was a good time to talk. Covered every aspect and position on my resume, wanted more detail. Spent over an hour reviewing my jobs and my background. Interesting technique – using a cold call.
Interview Questions
Other Details
The interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
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