Glassdoor is your free inside look at Kaplan University interview questions and advice. All 33 interview reviews posted anonymously by Kaplan University employees and interview candidates.
Kaplan University Interview Questions & Reviews
Getting the Interview 33 Interviews
Interview Experience 31 Ratings
Admissions Representative at Kaplan University
No Offer – Reviewed Apr 7, 2013
Interview Details – Highly unprofessional hiring process. I was called for an interview and the initial personality questionnaire. However, they never actually followed through and scheduled an interview. When I called to follow up, the receptionist hung up on me.
Interview Question – There were odd questions on the personality assessment regarding political affiliation. Answer Question
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Executive Director at Kaplan University
Declined Offer – Reviewed Mar 26, 2013
Interview Details – Pretty standard. Initial screening interview with HR, and follow up by phone by member of management team. A series of in-person interviews follow, mostly in Chicago. Kaplan believes that it's best to have many opinions on a hire. There wasn't really any specific order or hierarchy in interviewers; more based on their availability that day.
Interview Question – There were no unusual questions. A few behavioral (STAR) questions by HR, but otherwise pretty open and general. Some interviewers preferred to describe their own role and abilities. View Answer
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Financial Aid Servicing Counselor at Kaplan University
Accepted Offer – Interviewed in Orlando, FL Jun 2009 – Reviewed Mar 7, 2013
Interview Details – It was a basic interview with basic quesstions asked by most interviewers. Done with a panel.
Interview Question – How did you personally contribute to your previous position? Answer Question
Negotiation Details – There was a base pay and I was advised that we would have quartly reviews and increases based on retention. This was not the case. Base scale was all there was and only very small merit increases yearly.
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Admissions Representative at Kaplan University
Accepted Offer – Interviewed in Phoenix, AZ Feb 2009 – Reviewed Nov 29, 2012
Interview Details – It was a three stage process. Submit resume, interview with HR, interview with first line manager. Since I was hired they've moved to "group" interviews where a candidate will sit with three to four managers.
Interview Question – No difficult questions if you have solid sales experience Answer Question
Negotiation Details – There wasn't any. They made the offer I could accept it or turn it down.
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FInancial Aid Servicing Counselor at Kaplan University
Accepted Offer – Interviewed in Orlando, FL – Reviewed Nov 8, 2012
Interview Details – The interview process consisted of a phone interview and then two face to face interviews with hiring managers. The interview process was good. I received a phone interview about a week after applying online. It was about 10-15 minutes long. During the phone interview, the recruiter informed me of the salary (not that competitive). Then the recruiter invited me for a face-to-face interview. Since, I was coming from out of town, the manager conducted the initial interview and then requested I stay for the second interview since she was please with my skills. Before the second interview, the manager gave me a tour of the facility (nice facility) and explained what I'd be doing there in depth. After the second interview, I was offered the job on the spot.
Interview Question – All of the questions were pretty straigt forward. I will say that they did like the fact that I knew background infrmation about the company. View Answer
Negotiation Details – No, the pay was the pay.
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Admission's Advisor at Kaplan University
Accepted Offer – Interviewed in Orlando, FL Jan 2012 – Reviewed Aug 24, 2012
Interview Details – Very detailed interview process and long. I had to wait over a month for a training class to begin. Pretty typical interview process except toward the final 3 interview felt like an interrogation with two directors who tag teamed you with questions about your past. They would spite out questions and write down everything you answered. Very strange experience and felt like I did something wrong.
Interview Question – Tell me about a time when you where faced with a difficult situation and your outcome was negative because you made the wrong choice? What? Really? View Answer
Negotiation Details – They made a low ball offer and stated that was as high as they could go. At that point I explained that I wouldn't be able to accept less than $38k a year after they offered $30k to $33k a year max. Then they came back at $38k. My friend was offered $39,500.
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Admissions Advisor at Kaplan University
Accepted Offer – Interviewed in Orlando, FL Mar 2009 – Reviewed Aug 17, 2012
Interview Details –
Kaplan's recruiter called me for 2 months trying to entice me into an interview. I wasnt interested at the time. The salary that they were offering was less than I was currently making. Then a friend accepted a position there and ranted and raved how great they were.
So I went for an interview and was referred to a SDOA and hired that afternoon.
Interview Question – There were no difficult questions. However it was unexpected that this was a SALES position and not an ADVISOR position View Answer
Negotiation Details – Easy, Just ask for your expected salary and dont be afraid to keep walking. You will earn every nickle you make here so go for the top dollar.
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Financial Aid Officer at Kaplan University
Accepted Offer – Interviewed in Fort Lauderdale, FL Nov 2008 – Reviewed Aug 5, 2012
Interview Details – This process was very simple initially and comparable to most other companies but once you get hired and you want to move around internally there is a ridiculas interview process. They even verify degrees if you're moving around internally even though they verified the degree before
Interview Question – I can't remember too long ago Answer Question
Negotiation Details – none
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Admissions Advisor at Kaplan University
Accepted Offer – Interviewed in Orlando, FL – Reviewed Jul 20, 2012
Interview Details – I was recruited by Kaplan's inside recruiter and they called me for a phone screen. They then asked me to come in for my first interview with the recruiter only. I did, and I was given a tour of the site. I sat and listened to an Admissions Advisor as they did their job to see if it would be something I could see myself doing. They then called me for a second interview, this time with an ADOA and a DOA. I was then asked some basic interview questions and sold myself. I was offered the job the next day via a phone call from the recruiter.
Interview Question – I didn't really have an unexpected question, they were pretty standard interview questions. An example was: Tell me about a time in your career where you ran into an obstacle, and how you overcame that obstacle. Answer Question
Negotiation Details – I was able to negotiate my salary.
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Admissions Advisor at Kaplan University
Declined Offer – Interviewed in Des Moines, IA May 2012 – Reviewed May 4, 2012
Interview Details – Applied online for the Admissions Advisor position and about two weeks later I received a phone call asking if I could come in for an interview later in the week. I showed up to interview and was placed in a room with 8 other individuals. Someone in the group asked why it was going to be done as a group and the Director of Admissions said it was very informal and first initial meeting was for them to talk about Kaplan and the position. She mentioned that she would speak about the position for about 20 minutes and then take a break and at that time if anyone was no longer interested they were free to leave. I knew once she said that it was not going to be the typical admissions job I was hoping for. She spoke a couple of minutes about what the University has to offer to students but the majority of the time she spoke about how this was going to be a SALES position not a counseling position. Everyone is given daily, monthly, and yearly goals that will be monitored very closely. She said in order to meet the goals you are given overtime is highly encouraged. She said anyone stepping into Admissions role will have to work two nights a week until 8pm, two nights until 6pm (Fridays the office closes at 4pm) and then usually come in for overtime on Saturdays 2 or 3 weeks out of the month. After she went over it being a SALES position, goals, and hours you would be required to work it was time for our "Break". I did not stay to listen to the rest of her presentation. I do not want to be in a position where I am constantly micro-managed and given goals that are set so high it is pretty much mandatory that you have to work overtime or else you are canned. Thanks but no thanks. I will say though that it is very respectful of them to let people know a head of time so they do not get into a position and not realize what is expected of them.
Interview Question – Tell me something about yourself? Answer Question
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See What Kaplan University Employees Are Saying Posted by employees
Pros: Located in sunny Fort Lauderdale. It has pockets of bright people. The idea of higher education for the non-traditional student is noble and worthy. – Full Review `
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