Kelly Services Technical Support Advisor Interview Questions & Reviews
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Technical Support Advisor Interview (Neutral Experience; Average Interview)
I applied through a recruiter and the process took 2 days - interviewed at Kelly Services in June 2013.
Interview Details – I filled out the initial application and received a call back the next day. I spoke with a recruiter and she went over the job description and asked if I agreed to several different questions in which I answered "Yes". I do not have a lot of experience using an IPod/IPad, but mentioned that I had the opportunity to use it at least once. I compiled a list of questions and she kept answering with the same response, "IPod and IPad". Of course it wasn't the same question, but I wanted to be thorough in what I would be doing, troubleshooting, and what equipment would be needed on my part. She seemed kind of rude.
Interview Question – She wanted me to do a role-play with her on what to do with a customer who is receiving an error message "server not found". I just did not know how to start, not having a lot of experience in role-playing scenarios, but a lot of customer service experience and taking escalated calls playing a role as supervisor in my previous work. Answer Question
Technical Support Advisor Interview (Positive Experience; Easy Interview)
I applied online and the process took 2 weeks - interviewed at Kelly Services in May 2012.
Interview Details – Applied online, took two weeks to get a call back. Initial call was to verify interest in position along with a short summary and to schedule a time for a phone interview.
Phone interview went well, the recruiter was very nice and gave a very detailed summary of the position, start days, training times, and production times.
Interview consisted of asking a few technical questions regarding computer components as well as personal interest in electronics. What technical/customer experience do you have that is relevant to the position.
Interview Question – Explain what great customer service is. Answer Question
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