Kelly Services

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Kelly Services Technical Support Advisor Interview Questions

2 Interview Reviews

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Technical Support Advisor Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied through a recruiter. The process took 2 daysinterviewed at Kelly Services in June 2013.

Interview Details

I filled out the initial application and received a call back the next day. I spoke with a recruiter and she went over the job description and asked if I agreed to several different questions in which I answered "Yes". I do not have a lot of experience using an IPod/IPad, but mentioned that I had the opportunity to use it at least once. I compiled a list of questions and she kept answering with the same response, "IPod and IPad". Of course it wasn't the same question, but I wanted to be thorough in what I would be doing, troubleshooting, and what equipment would be needed on my part. She seemed kind of rude.

Interview Questions
  • She wanted me to do a role-play with her on what to do with a customer who is receiving an error message "server not found". I just did not know how to start, not having a lot of experience in role-playing scenarios, but a lot of customer service experience and taking escalated calls playing a role as supervisor in my previous work.   Answer Question
No Offer
Neutral Experience
Average Interview

Other Interview Reviews for Kelly Services

  1.  

    Technical Support Advisor Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Kelly Services in May 2012.

    Interview Details

    Applied online, took two weeks to get a call back. Initial call was to verify interest in position along with a short summary and to schedule a time for a phone interview.

    Phone interview went well, the recruiter was very nice and gave a very detailed summary of the position, start days, training times, and production times.

    Interview consisted of asking a few technical questions regarding computer components as well as personal interest in electronics. What technical/customer experience do you have that is relevant to the position.

    Interview Questions
    No Offer
    Positive Experience
    Easy Interview

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