Kimpton Hotels & Restaurants

www.kimptonhotels.com

Kimpton Hotels & Restaurants Front Desk Agent Interview Questions

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Front Desk Agent Interview

Anonymous Interview Candidate in San Francisco, CA
Anonymous Interview Candidate in San Francisco, CA
Application Details

I applied online. The process took 1+ weekinterviewed at Kimpton Hotels & Restaurants in March 2014.

Interview Details

I applied for the job through the website. I got a call about three days later to schedule an interview. I had my interview on a Saturday with the front desk manager and the hotel general manager for 45 minutes. They offered me a second interview for that Monday where I met with the HR Director for 15 minutes and the Regional Manager for a half hour. They ran my background check and called my references that Tuesday. By Friday I had been offered the job.

Interview Questions
  • How am I creative in my professional and personal life?   Answer Question
  • How have you gone above and beyond for a guest/customer in your past jobs?   Answer Question
Negotiation Details
No negotiation. It's an hourly position with a set rate.
Accepted Offer
Positive Experience
Average Interview

Other Interview Reviews for Kimpton Hotels & Restaurants

  1.  

    Front Desk Agent Interview

    Anonymous Interview Candidate in Phoenix, AZ
    Anonymous Interview Candidate in Phoenix, AZ
    Application Details

    I applied online. The process took 5 daysinterviewed at Kimpton Hotels & Restaurants in January 2013.

    Interview Details

    First there was a phone interview to screen me. Asked a few basic questions and personal questions. Very easy going. After the phone interview I went in and interviewed with the Front Office Manager, then the Assistant GM, and then finally the GM. Just be yourself and ask questions back to them.

    Interview Questions
    • Tell me about the worst customer experience you've had a past job and how did you handle it?   View Answer
    Negotiation Details
    Non negotiable. $13/hour
    Accepted Offer
    Positive Experience
    Average Interview
  2. 1 person found this helpful  

    Front Desk Agent Interview

    Anonymous Interview Candidate in Portland, OR
    Anonymous Interview Candidate in Portland, OR
    Application Details

    I applied through an employee referral. The process took 2+ weeksinterviewed at Kimpton Hotels & Restaurants in September 2011.

    Interview Details

    I applied to Kimpton Hotels multiple times before relocating to Portland, OR but received little feedback until I was referred by a current employee. As I recall, I interviewed with the person who would become my boss first... expect the general questions ("What do you know about our company?"; "Why do you want to work here?") and scenarios ("Detail a time you had a difficult experience with a guest," etc., etc.). It went well and the interviewer was friendly and easy to get along with. I also had to meet with additional executive members and I do not specifically recall anyone aside from the General Manager. By that point, I assumed I already had the job.

    There is a background check, but no drug screening for this specific hotel and/or position.

    Interview Questions
    • "Detail a time you encountered an irate guest and explain how you handled the situation"
      (Really, not any difficult or unexpected questions happened in this interview)
       
      Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Front Desk Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 2+ weeksinterviewed at Kimpton Hotels & Restaurants in November 2010.

    Interview Details

    Two interviews, informal, conversational.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
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  5.  

    Front Desk Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took a dayinterviewed at Kimpton Hotels & Restaurants in May 2007.

    Interview Details

    very simple, friendly process. it was my first customer service job, but i got the job.

    Interview Questions
    • tell me about a time you handled an angry customer?( from restaurant experience)   Answer Question
    Negotiation Details
    no negotiation, already knew the hourly rate.
    Accepted Offer
    Positive Experience
    Average Interview

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