Kohl's Customer Service Associate Interview Questions

Updated Aug 28, 2014
Updated Aug 28, 2014
14 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

Getting an Interview

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Interview Difficulty

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14 Candidate Interview Reviews Back to all interviews

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Customer Service Associate Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Interview Details

The first interview was very brief and questions were very general, mostly about previous experience. I was asked to return for second interview, which I did about three days later. Again I was asked about work history, why I wanted to work there, what I could offer the company, and goals with them.

Interview Questions
  • What are weaknesses is a difficult question because its hard to be certain what opinions the interviewer will form based on this infornation.   Answer Question
Reasons for Declining

At the time they would not be able to guarantee more then five hours a week.

Declined Offer
Positive Experience
Easy Interview

Other Interview Reviews for Kohl's

  1.  

    Customer Service Associate Interview

    Anonymous Interview Candidate  in  Salem, OR
    Anonymous Interview Candidate in Salem, OR
    Application Details

    I applied online. The process took 2 weeks - interviewed at Kohl's in October 2011.

    Interview Details

    Group interview with basic customer service questions. People who dressed somewhat nicely got hired, people who wore jeans or sweatshirts did not. Sitting in the middle of the group allowed for more time to think of answers to questions

    Interview Questions
    • "Describe a time you provided excellent customer service"   View Answer
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Customer Service Associate Interview

    Anonymous Interview Candidate  in  Tampa, FL
    Anonymous Interview Candidate in Tampa, FL
    Interview Details

    applied before store opening so interview was preformed at a job fair off campus. interviews are group and preformed in the store with a member of management.

    Interview Questions
    Negotiation Details
    no negotiaion
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Customer Service Associate Interview

    Anonymous Interview Candidate  in  Jacksonville, FL
    Anonymous Interview Candidate in Jacksonville, FL
    Application Details

    I applied online. The process took 1 week - interviewed at Kohl's.

    Interview Details

    Applied online and received a call back within one week. Scheduled for interview and didn't know until I get there that it was a group interview. I was skepical b/c I've never had a group interview. Wasn't as painful as I thought. My group was 7 people total and everyone was 2 different questions at random. Then they had everyone leave individually incase you had any questions for them, so you didn't have to ask in front of the group.

    Interview Questions
    • They were typical customer service and work experience questions.   Answer Question
    Negotiation Details
    No negotiation on hourly rate. Everyone starts at the same rate regardless of position. (From what i was told b/c I have several years experience at a retail Customer Service desk)
    Accepted Offer
    Positive Experience
    Average Interview
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  5.  

    Customer Service Associate Interview

    Anonymous Interview Candidate  in  Detroit, MI
    Anonymous Interview Candidate in Detroit, MI
    Application Details

    I applied online - interviewed at Kohl's in August 2013.

    Interview Details

    It was a group interview and each of the ten people were given name tags and taken to a conference room. We all sat across for a store manager and an assistant manager. The were both very nice and asked general questions. We all filled out applications and were told we would be contact in a few days.

    Interview Questions
    • Why do you want to work at that store? None of the questions were hard and each person answered.   View Answer
    Negotiation Details
    None
    Accepted Offer
    Easy Interview
  6.  

    Customer Service Associate Interview

    Anonymous Interview Candidate  in  San Antonio, TX
    Anonymous Interview Candidate in San Antonio, TX
    Application Details

    I applied online. The process took 5 days - interviewed at Kohl's in July 2013.

    Interview Details

    Applied online first and they called around two hours after I applied. I missed the call but called them promptly and scheduled a phone interview. After the phone interview there was a slightly difficult assessment (at least part A was a bit difficult). After the assessment I was instructed to call the hiring manager and we scheduled a group interview. It was a long process and a little difficult. Everyone was very friendly and helpful throughout the entire process though, so that made it a little easier.

    Interview Questions
    • What would be the most aggravating, annoying, or uncomfortable situation? (Choose two)
      A)Taking leadership in an emergency situation
      b) Doing repetitive tasks
      c) Settling other employees differences
      d) Being monitored closely.
        View Answer
    Negotiation Details
    I told them how much I would like to get payed and they offered more.
    Accepted Offer
    Positive Experience
    Difficult Interview
  7. 1 person found this helpful  

    Customer Service Associate Interview

    Anonymous Interview Candidate  in  Menomonee Falls, WI
    Anonymous Interview Candidate in Menomonee Falls, WI
    Application Details

    I applied online. The process took 2 weeks - interviewed at Kohl's in July 2012.

    Interview Details

    A series of interviews. First a phone interview with an emphasis on behavioral questions and sales situations. Next is an in person interview at the facility. First you meet with HR and they ask similar questions to the phone interview. Afterwards, the have you listen to a few calls and meet the supervisors. One of more of the supervisors then ask you more detailed questions, lots of "Tell me about a time when . . . "

    Interview Questions
    Negotiation Details
    No negotiation phase, pay is based on experience and is confidential.
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    Customer Service Associate Interview

    Anonymous Interview Candidate  in  Irvine, CA
    Anonymous Interview Candidate in Irvine, CA
    Application Details

    I applied in-person. The process took 2 weeks - interviewed at Kohl's in August 2012.

    Interview Details

    It takes them few weeks to get back to you. I had a group interview with about 6 people. Questions were typical of this type of job and mostly concerned your background dealing with customers and whether you had issues with pushing credit card applications.

    Interview Questions
    • Give an example of a time when you had to deal with a difficult customer and how you turned the situation around.   Answer Question
    Accepted Offer
    Neutral Experience
    Average Interview
  9.  

    Customer Service Associate Interview

    Anonymous Interview Candidate  in  Wheeling, WV
    Anonymous Interview Candidate in Wheeling, WV
    Application Details

    I applied online. The process took 1+ week - interviewed at Kohl's in August 2009.

    Interview Details

    Applied online.
    Interviewed at 2 different Kols' stores - process different at both.
    First interview was group interview - felt like an open call for any warm body, majority of those with experience in retail dismissed without job offer for those that had limited retail esperience.
    Second interview - different store - individual interview with department manager and store manager. Better experience - felt these managers were more focused on hiring members for a team.
    Best bet - hope for the individual interview.

    Interview Questions
    • Pretty routine questions. Be sure to have a customer service experience ready that was your best and worse service   Answer Question
    Negotiation Details
    No negotiation - salary was minimum wage - take it or leave it mentality.
    Accepted Offer
    Positive Experience
    Easy Interview
  10.  

    Customer Service Associate Interview

    Anonymous Interview Candidate  in  Roseville, MI
    Anonymous Interview Candidate in Roseville, MI
    Application Details

    I applied through an employee referral. The process took a day - interviewed at Kohl's.

    Interview Details

    Easy. They had a group interview for me and went around asking your basic questions. How to help a customer.... what would you do in this situation...

    Interview Questions
    Negotiation Details
    No Negotiation
    Accepted Offer
    Positive Experience
    Easy Interview

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