Kohl's Customer Service Representative Interview Questions

Updated Sep 17, 2014
Updated Sep 17, 2014
12 Interview Reviews

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Customer Service Representative Interview

Anonymous Interview Candidate in Jacksonville, NC
Anonymous Interview Candidate in Jacksonville, NC
Application Details

I applied in-person – interviewed at Kohl's in November 2013.

Interview Details

The interview went okay. I really liked the store manager. He was a very nice man. Very down-to-earth. I felt that he chose another girl over me she was 24 I'm 41 I did feel little favoritism since we both worked for Kohls before in the past. She got the job and I was turned down. I had jewelry experience, customer service experience, and point-of-sale experience. My reputation was awesome. Every customer left with a smile on their face. I wish I could've worked there but I guess it wasn't meant to be.

Interview Questions
  • What I would do or say to a customer that couldn't find something in the store and I didn't know the answer to it?   View Answer
No Offer
Neutral Experience
Easy Interview

Other Interview Reviews for Kohl's

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Newport News, VA
    Anonymous Interview Candidate in Newport News, VA
    Application Details

    I applied in-person. The process took 6 daysinterviewed at Kohl's in September 2013.

    Interview Details

    Applied online at Snagajob and I heard from them in about two days. Scheduled an interview for the following day, and it was a group interview. Took a few days to hear back and got offered a Customer Service Associate position, which I accepted. I did apply for a POS Associate position in the first place, but you can move around to different departments.

    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Havertown Post Office, PA
    Anonymous Interview Candidate in Havertown Post Office, PA
    Application Details

    I applied in-person. The process took 2 weeksinterviewed at Kohl's in September 2013.

    Interview Details

    Easy interview

    Interview Questions
    • What would you do if you saw an employee steal?   View Answer
    Negotiation Details
    None
    Accepted Offer
    Easy Interview
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    The interview was short and the interviewer seemed too busy to deal with me. The store was disorganized , and people were waiting in long lines. I asked if it was always like that and they said that it was. I'm not sure it's the type of place I'm looking to work for

    Interview Questions
    Reasons for Declining

    Not a good option for a PT job.

    Declined Offer
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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Matthews, NC
    Anonymous Interview Candidate in Matthews, NC
    Application Details

    I applied online. The process took 1+ weekinterviewed at Kohl's in July 2013.

    Interview Details

    Group Interview setting- make sure your comments stand out and be forward. don't wait for them to call on you

    Interview Questions
    Negotiation Details
    No Negotiation
    Accepted Offer
    Positive Experience
    Average Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    interviewed at Kohl's in March 2011.

    Interview Details

    I applied online, and was called in for a group interview about 3 days later. Asked the usual "What would you do in this situation" questions. Very easy interview, I must say. Everyone usually gives the same answers, so it becomes redundant.

    Interview Questions
    Negotiation Details
    No negotiation.
    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Cambridge, MN
    Anonymous Interview Candidate in Cambridge, MN
    Application Details

    I applied in-person – interviewed at Kohl's in August 2010.

    Interview Details

    Group interview with approx ten other people. Dress business casual, no jeans or open toe shoes. They are mainly concerned with your attitude and how you feel about soliciting credit cards.

    Interview Questions
    • How do you feel about soliciting credit cards?   View Answer
    Negotiation Details
    No negotiations, they say wage is competitive to the industry but it's minimum wage.
    Accepted Offer
    Neutral Experience
    Easy Interview
  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Carson City, NV
    Anonymous Interview Candidate in Carson City, NV
    Application Details

    The process took a dayinterviewed at Kohl's in August 2010.

    Interview Details

    Group interview. Very organized, but the culture was young and hip. As a 40+ woman, I knew that I'd never make it. You must be over the top. One girl that immediately stood out was answering the interviewer questions almost verbatim with what they wanted. Most of us aren't like that. Great benefits after 90 days. Pay is just above minimum wage and they seem big on employees getting people to sign up for credit.

    Interview Questions
    • What would you do if you saw an associate stealing?   View Answer
    No Offer
    Neutral Experience
    Average Interview
  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Valley Stream, NY
    Anonymous Interview Candidate in Valley Stream, NY
    Application Details

    I applied online. The process took a dayinterviewed at Kohl's in August 2010.

    Interview Details

    Group interview. Asked 1 question to each applicant. Questions asked included : What would you do if you saw a co-worker stealing? How do you feel about offering credit cards? What does exceptional customer service mean to you?

    Very impersonal. Enough for management to determine if a candidate is articulate but not much else.

    Interview Questions
    • What would you do if you saw a co-worker stealing?   View Answer
    Negotiation Details
    No negotiation.
    Accepted Offer
    Positive Experience
    Easy Interview
  10.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Muskegon, MI
    Anonymous Interview Candidate in Muskegon, MI
    Application Details

    I applied in-person. The process took 3 weeksinterviewed at Kohl's in May 2009.

    Interview Details

    Called within a week of my application. The interview was a round table interview where they ask everyone the same question and then go around the circle getting everyone's answer to the question. You are encouraged not to repeat what any one else says.

    Interview Questions
    Negotiation Details
    No negotiation available. They just tell you how much they pay for the position, then you decide if you're willing to work for that wage.
    Accepted Offer
    Positive Experience
    Average Interview

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