Kohl's Interview Questions

Updated Oct 20, 2014
Updated Oct 20, 2014
919 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

Getting an Interview

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Candidate Interview Reviews

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  1.  

    Point of Sales Specialistu Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Had a group interview and each person would go around the room answering the same questions so you had to think on your feet and be creative on how you answered it so that you stood out. Lots of situational questions. Hiring process was simple. I applied in store and within a week I received a call to come in for an interview. After the group interview the managers spoke in the office and one by one brought those of us in to answer some additional questions individually.

    Interview Questions
    • What would you do if you caught a fellow associate being dishonest?   View Answer
    Accepted Offer
  2. 1 person found this helpful  

    Kohls Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Kohl's in August 2014.

    Interview Details

    Applied online. I believe they called me a couple weeks later to set up an interview. As I hadn't moved to town yet, I wasn't available, so they said they would move me into the next pool of applicants. They did, got a call a month later. One-on-one interview with the store manager. It was a relatively relaxed interview. After filling out paperwork, he asked about job history. Told me about the work environment, which seems pretty friendly and fun. He joked with all the other employees I saw. Asked why I wanted to work there. What good customer service means, how I would make sure a customer was happy. Asked about a difficult time I had with a coworker and how I handled it. Checked on availability, especially before store opens and after store closes, since holidays are coming up. Said he thought I would fit in well and I filled out background check and reference paperwork. 3 business days later I got a phone call with a job offer and orientation information.

    Interview Questions
    • Honestly, most difficult and unexpected question was, "Is the customer always right?" Uhhhh, definitely not, but how do you say that in an acceptable way? Basically, there are things like store policy that get in the way of them being right, but other than that...yes...always right.   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Sales Floor Associate Interview

    Anonymous Interview Candidate in La Habra, CA
    Anonymous Interview Candidate in La Habra, CA
    Application Details

    I applied through an employee referral. The process took 4 weeksinterviewed at Kohl's in August 2014.

    Interview Details

    I had a friend tell me that the location was hiring and she told me to apply. I went in person and asked for an application. I filled it out and then my friend told me to take it to her assistant manager. I introduced myself and gave her the application thinking she wasn't going to have time to talk to me, but she did and the first thing she asked me was "What are your strengths?", and also "What does your availability look like?". She told me she would start interviewing in a couple of weeks since she was going on vacation and she would give me a call then. Almost a month passed and I still hadn't heard from her so I figured she didn't like me, but a few days ago I got a call asking if I could go in this morning for an interview and I said yes. I went in thinking I would get a group interview like most of the people on here said, and so I was really nervous, but it turns out it was 1 on 1. Throughout the entire time I felt comfortable and at ease. She wasn't cold and seemed very engaged in the interview. It took about 10 min and after she was done she told me she had already made her decision and that I was hired!

    Interview Questions
    • Tell me about yourself and what brought you to Kohl's?

      What tasks did you enjoy doing at your previous employment and what was your least favorite thing to do?

      How comfortable are you with selling a Kohl's charge card?

      Tell me about a time in which you didn't get along with a coworker.

      Which department would you feel more comfortable working in?
        Answer Question
    Negotiation Details
    No negotiation. Pay rate begins at $9.05.
    Accepted Offer
    Positive Experience
    Easy Interview
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  5.  

    Sales Floor Associate Interview

    Anonymous Interview Candidate in Shelby Township, MI
    Anonymous Interview Candidate in Shelby Township, MI
    Application Details

    I applied online. The process took 2 weeksinterviewed at Kohl's in August 2014.

    Interview Details

    I applied online and about a week later was called in for an interview. First woman interviewed me and said she recognized me from my previous job, the sent in another woman to interview me and and we really hit it off. I got a call two hours later with a job offer.

    Interview Questions
    Negotiation Details
    No negotiation, dirt wages.
    Accepted Offer
    Positive Experience
    Easy Interview
  6.  

    POS Associate Interview

    Anonymous Interview Candidate in Grandville, MI
    Anonymous Interview Candidate in Grandville, MI
    Application Details

    I applied online. The process took a dayinterviewed at Kohl's in August 2014.

    Interview Details

    I applied yesterday afternoon online and received a call regarding the interview. my interview was this morning this afternoon the interview was a group interview it was pretty simple we went around the room told them about ourselves and answeredsome situational questions and fill out some paperwork while the two managers went on office and discuss some things we were then called out one by one summary not given a drop off your book summary given the job offer if the background check was clearedI'm hired in less than 24 hours of my application being submitted

    Interview Questions
    • name a time you went above and beyond what happened customer   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  7.  

    POS Sales Associate Interview

    Anonymous Interview Candidate in Schaumburg, IL
    Anonymous Interview Candidate in Schaumburg, IL
    Application Details

    I applied online. The process took a dayinterviewed at Kohl's in August 2014.

    Interview Details

    The manager called me and set up an appointment for me to be interviewed. I came in and had to fill out some paperwork along with another person. The manager interviewed both me and the other person which was a little unprofessional to me as well as intimidating because the other woman had more experience than me. She asked a lot of questions I wasn't expecting except for the usual, Why did you pick this position.

    Interview Questions
    • Why did you choose the Sales Associate position? Have you ever won an award from work before? How have you handled a difficult situation in the work environment?   View Answer
    No Offer
    Positive Experience
    Average Interview
  8.  

    Sales Floor Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took 2+ weeksinterviewed at Kohl's in August 2014.

    Interview Details

    The interview process was terrible. It is in group format and they ask you customer service scenario questions. Didn't like it at all. This company needs to reconsider their interviewing format. They also expect you to work different departments as well as register. Very understaffed. Not a good experience

    Interview Questions
    • Customer service scenario questions. Wanted everyone to "jump in" to the conversation to answer interview questions   Answer Question
    No Offer
    Negative Experience
    Difficult Interview
  9.  

    Call Center Director Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through other source. The process took 2 weeksinterviewed at Kohl's in August 2014.

    Interview Details

    We exchanged emails several times before we were able to have a phone interview. The Recruiting Manager was very friendly and shared a good deal of data about the company and the role. It sounds like the company is expanding at a healthy pace and they are needing leaders to help them grow yet maintain their client first culture. The interview was cut short due to time. I was hoping to get to meet with the team face to face but they decided to go in another direction.

    Interview Questions
    • Nothing unexpected or difficult was asked in the phone interview. I got the feeling she was just trying to get a feel if I had the background and the mindset to help support the company culture.   Answer Question
    No Offer
    Positive Experience
    Average Interview
  10.  

    Assistant Store Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter – interviewed at Kohl's.

    Interview Details

    Group interview well versed. Lots of questions regarding the customer and how to handle certain situations. Two managers at a time and grand opening new store. Looked for leads and people with certain skills. Smile and eye contact biggest attributes

    Interview Questions
    • Describe a time when you had a conflict with a customer/associate?   View Answer
    Accepted Offer
    Positive Experience
    Easy Interview
  11.  

    Cashier Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took a weekinterviewed at Kohl's.

    Interview Details

    Group interview, very basic but it was obvious they were looking for outspoken people. It was a long interview, i think it took a couple of hours total. We were taken 3 at a time to the office for the final consensus.

    Interview Questions
    • What to do if you need to help a customer in another department. Should you leave your area or call someone?   Answer Question
    Accepted Offer
    Easy Interview

See What Kohl's Employees Are Saying

 Current Kohl's Part Time Associate Home/Kids Department in Roseville, MI

Pros: “The people who shop and work here are great. Everyone is really nice. The store managers are fun to work with. The environment is a decent place to work.” Full Review

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