Kohl's Store Associate Interview Questions

Updated Jul 20, 2015
8 Interview Reviews

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Store Associate Interview

Anonymous Employee in Sacramento, CA
No Offer
Negative Experience
Average Interview

Application

The process took 1 dayinterviewed at Kohl's (Sacramento, CA) in August 2011.

Interview

I applied two weeks ago through a Walk-In and got called in for a 'group interview.' For half an hour I was in with four other candidates interviewed by a panel of five who wrote whatever you answered down on a clipboard and graded it. They asked each person questions like "How do you feel about credit card solicitation?" and mainly situational questions on evaluating what your actions as to how you would align them with their values. Each person was asked the same question. After that we waited for them once they were finished in another room to come back dismiss a few of us and keep others for certain reasons but really because they were the ones hired and the ones dismissed were not hired. In the end they stated that they would contact within two weeks if needed because they had more candidates to interview as well possibly the chance for a second interview. Which never happened. Group interviews are mainly short and do not give you much of a chance to show your own enthusiasm except an easier chance for employers to narrow down what they see valuable for their company quickly eliminating possible candidates. Chances to impress the employer would be to come up with a different detailed and unique answer then the one who answered it last that sets you apart from the others.

Interview Questions

  • How do you feel about credit solicitation?   1 Answer
  • What would you do if you had to take the day off?   1 Answer

Other Interview Reviews for Kohl's

  1.  

    Store Associate Interview

    Anonymous Employee in Chula Vista, CA
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online – interviewed at Kohl's (Chula Vista, CA) in April 2014.

    Interview

    Group interview than second interview with store manager

    Interview Questions

  2.  

    Store Associate Interview

    Anonymous Interview Candidate in Marietta, GA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online – interviewed at Kohl's (Marietta, GA) in March 2011.

    Interview

    Applied online and received a call inviting me in for an interview. Went in and there were about 5 other people there to interview. We did everything in a group setting so it is important to make yourself stand out

    Interview Questions

  3.  

    Store Associate Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online – interviewed at Kohl's.

    Interview

    I applied initially through snagajob.com. I received a phone call for a group interview in which a range of questions were asked that we answered on a round table basis, generally regarding how you would handle different types of customer and co-worker situations. I was immediately hired following the interview.

    Interview Questions

    • If you were helping a customer, and another customer came up and asked for help, what would you do?   Answer Question
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  5.  

    Store Associate Interview

    Anonymous Employee in D'Iberville, MS
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a weekinterviewed at Kohl's (D'Iberville, MS) in May 2013.

    Interview

    I applied online and was called in for an interview a week later. I arrived early and was dressed nicely. The interview went well and I am waiting to hear from them in a few days when my background check clears.

    Interview Questions

    • Describe an example of how you have given excellent customer service.   1 Answer
  6.  

    Store Associate Interview

    Anonymous Employee
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 1 dayinterviewed at Kohl's in April 2012.

    Interview

    Applied online through snagajob.com, received an email from the store within a week asking me to choose a date for the interview. After I had chosen a specific day and time and told them I could definitely make it, they mentioned that it would be a group interview. Overall, it was an easy process. There were about 9-10 other people there, and they asked a question and went around the room so each person could answer. Very standard interview questions--"what would you do if..." It seemed like they were more interested in seeing how confident and outgoing and clear we were in responding, rather than looking for specific answers.

    Interview Questions

    • How would you define customer service, and what aspects of customer service are the most important?   Answer Question
    • What would you do if you caught an employee stealing?   Answer Question
  7.  

    Store Associate Interview

    Anonymous Employee
    Declined Offer
    Easy Interview

    Application

    I applied online. The process took 1+ weekinterviewed at Kohl's in July 2012.

    Interview

    Was called about two weeks after I applied for the second time on snag a job. Had a choice of two different days, and three different days to come in for a group interview.

    Interview Questions

    Reasons for Declining

    Received another offer closer to home, and that paid a little bit better.

  8.  

    Store Associate Interview

    Anonymous Employee in North Las Vegas, NV
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took a weekinterviewed at Kohl's (North Las Vegas, NV) in July 2013.

    Interview

    I applied on SnagAJob.com and was emailed about a group interview a week later. There were 11 other people there. 2 very friendly employees interviewed us. They went around the table asking questions and I answered 2. They asked the same exact questions that are on here. Make sure you make them laugh and be very very friendly. They said they would call within a week, but there were more experienced people so I'm sure they hired them.

    Interview Questions

    • How do you know when a customer is truly satisfied?   1 Answer
    • What would you do if a customer needed help in a dept. you didn't work in?   Answer Question
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