LUSH North America Interview Questions & Reviews
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Updated May 22, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 15 ratings 
“Average” Interview
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Interview Experience [?] Based on 15 ratings
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| 1–10 of 15 LUSH North America Interviews | Sort by |
Sales Associate at LUSH North America
Posted May 22, 2012
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Apr 2012 (took a day)
I am a huge fan of their products and I've always loved the experience of shopping at any of their stores. I liked them on Facebook and soon saw an announcement about hiring. I sent my resume straight away and then received a reply to attend a hiring party. The hiring party is like a small orientation of the company. The orientation, it seems, is based on the confidence of the company's popularity. We were given demos and taught how to give demos. Throughout the "party," the manager on duty calls us one by one and interviews us. I was asked how I felt about starting with a managing position, but I responded that I'd rather familiarize myself with everyone and everything before stepping into those shoes. The conversation with the MOD was pleasant. I was sent back to demos. Later, I was then singled out to stay a little longer for a potential advancement into the interview process. We were given demos to do based on feedback given to us, for management to see how we responded to feedback, which would later be a huge thing. I was told that I'll be given a call by Tuesday. The call was made, I was told that I'm hired and I was told to come in for training.
Interview Questions
Other Details
I applied In-Person and the interview consisted of a 1:1 Interview and a Presentation.
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Helpful Interview?
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No
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Store Manager at LUSH North America
Posted Mar 13, 2012
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4.0
Difficult Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Feb 2012 (took 3 weeks)
The interview process consisted of an initial phone interview, a second phone interview that was rescheduled twice (then never happened), many confusing e-mails ( some were auto generated, others were from the hiring staff) & finally a one on one that i had to commute to another city to attend. The face to face interview took place on the sales floor. Basically you pretend youre already in the position, coach the sales team on the floor, give feedback & express ways you would help drive sales. I forgot to mention you need to write a business plan for the position. The business plan & any additional questions were suppose to be addressed during the 2nd phone interview. Unfortunately that never happened. The whole process was about 2 hour- 4 1/2 if you count the driving time that wasn't in any way compensated. I was told there was only one final interview day & that the offer was being made a few days after. Basically, if i wasnt there i was out of the running. Then i find out at the interview that the offer was being pushed an additional week because they were holding more interviews in another city. I was informed via e-mail about a week later saying the position was offered to someone else. The whole process left me a bit confused. Apparently i was suppose to bring my references to the interview but it was never communicated in any of the e-mails. I'm really not sure why i wasnt offered a position. I would have enjoyed some feedback on that for future endeavors.
Interview Questions
Other Details
I got the interview through an Employee Referral and the interview consisted of a Phone Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Sale Associate at LUSH North America
Posted Mar 2, 2012
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2.0
Easy Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Nov 2011 in Glendale, CA (took 2 weeks)
Was invited to a hiring party for the Christmas season after mall hours. That night, it was a group of maybe 15 girls including myself. There were two employees and a manager present, with two demo stations set up in the store. We were asked to demo the product on one another, to see how well we interact with customers. We switched and in between, the manager would pull all the girls individually and ask us a few questions. The whole hiring party lasted about an hour and we left after signing our times available on a sheet.Told a decision would be made in three days. Never heard back from them again after that, and when I called to inquire about the positions a week, and then two weeks later, manager seemed upset and irate.
Interview Questions
Other Details
I applied In-Person and the interview consisted of a Group/Panel Interview and a Personality Test.
Helpful Interview?
Yes |
No
Inappropriate?
Sales Associate at LUSH North America
Posted Nov 7, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Oct 2011 in London, England (United Kingdom) (took 2 weeks)
Fun interview. It was based more on personality and confidence than experience, which is a good thing.
I just was not what they were looking for.
Interview Questions
Other Details
I applied In-Person and the interview consisted of a Group/Panel Interview, a Presentation and a Personality Test.
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Helpful Interview?
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Sales Associate at LUSH North America
Posted Nov 3, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Oct 2011 in Anaheim, CA (took 2 days)
I brought my resume into the store and was asked to come back for a group interview the following week. Dress in black and white clothes only - it's their dress code! Any color accessories or shoes but your clothes (even jackets/sweaters) can only be B&W. For my group interview there were about 12 - 14 of us. After the managers talked for a little bit we were split into two groups. This is where you should pay attention! The manager will demo a product for you and give you ingredients and what those ingredients do for the customer. After they are done they will ask you to partner up (or go solo) and demo it back to the group. Everyone will be asked to do this. If you can't remember what's in it or what those ingredients do then just make the product sound awesome! The more you have "dead air" the worse it looks. You will switch with the other group and get a demo on the other product and have to go through the same drill.
I received a call within a couple of days indicating they loved my personality and wanted to see me for a one on one interview. This is basically the same thing except the person goes around with you and demo's product on you and expects you to do it in return. The better you know their product the easier this will be on you. They aren't expecting you to remember everything but they do expect you to pay attention and give it a good college try!
There is a lot of product to learn and become familiar with so if you can't recall things easily this might not be the best job for you.
Interview Questions
Negotiation Details
I didn't negotiate because this is a second job for me - the salary was not as important as just having some extra income.
Other Details
I applied In-Person and the interview consisted of a 1:1 Interview and a Group/Panel Interview.
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Helpful Interview?
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Sales Assistant at LUSH North America
Posted Oct 23, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Oct 2011 (took 2 days)
A group interview product demonstration. This was a Christmas postion, so first play role play, chose gifts for different roles such as mother in law, 7 years old brother.. second you will do a product demonstration, 2 of your choice products, present them to everyone. The process is not very difficult, you should read LUSH Times before your interview.
Other Details
I Applied Online and the interview consisted of a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Clerk at LUSH North America
Posted Sep 27, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Feb 2009 in Toronto, ON (Canada) (took a day)
i got interview for more than 45 minutes.
Interview Questions
Other Details
I applied In-Person and the interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Sales Associate at LUSH North America
Posted Sep 15, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Sep 2010 (took 2 days)
The first time I walked into Lush, I was so impressed with the quality of the customer service and the ethics of the company that I asked if they were hiring. They said they were about to get a new manager and needed Sales Associates. I brought in my resume/cover letter that week and within a month had the job. First was a group interview in which we were asked questions that displayed both our capabilities and personalities. A lot of the questions/interview activities required one to think on your feet. Therefore, those who typically get hired share a lot of similar traits of goofiness and diligence as well as being amiable and extroverted. The Manager and MIT interviewed me, they were both very capable of making us feel comfortable in the group interview. The culture is fantastic and feels like a family.
Interview Questions
Negotiation Details
They were very flexible with availability limits and providing me with a little bit more than minimum wage to start. I've been with the company for hardly a year and I've already been promoted and have had two pay raises.
Other Details
I applied In-Person and the interview consisted of a Group/Panel Interview and a Skills Test.
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Helpful Interview?
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Sales Associate at LUSH North America
Posted Aug 15, 2011 — 1 of 1 people found this helpful
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Jun 2011 (took a day)
I arrived thinking it was going to be a one-on-one interview. To my surprise, at least 6 other people were already there. We sat down in a circle on the floor with the manager and assistant manager and answered questions in a casual, group-therapy type of environment. I was the only person being interviewed who was over the age of 30. The manager said they would decide next week. I never heard from them again. Lush are bad about contacting people who DON'T get the job. A few years earlier I had a one-on-one interview with a district manager for the job of Manager-In-Training for a new store. She told me I would hear back "either way" in a few days. I never heard from her, and a few weeks later I walked past the new store holding a training session for their new employees The DM that had interviewed me was there and walked right past me as I walked past the Lush store! I think if you are in your 30s or older, you don't have a chance of getting a job with Lush because you're not young and hip enough, (and I like to think of myself as "hip", even thought I'm well out of my '20s).
Interview Questions
Other Details
I applied In-Person and the interview consisted of a Group/Panel Interview.
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Helpful Interview?
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MIT at LUSH North America
Posted Jul 14, 2011 — 1 of 1 people found this helpful
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5.0
Very Difficult Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Mar 2011 (took 2 weeks)
I had read online previously under interview advice on LUSH that the consensus was "RUN". yikes.....I began the process with a group interview which was followed by the homework of reviewing product samples. A phone interview followed where I discussed my reviews of the products. After the product review interview I was asked to come in for a one on one interview (we are beginning the second week here of which I have been studying products and in contact with the manager on almost a daily basis which I love Lush so although it seemed extensive I went with it despite the large amount of time that was being asked to be devoted to this). The one on one went well although I felt the manager was more interested in a analysis of my personality rather then my qualification (which i might add I have been a retail manager of luxury goods for over six years and have never interviewed anyone as extensively or expected them to jump thru so many hoops but i keep being told this was how "Lush does it"). After the one on one I was asked to come in for a floor trial which included: being told to "coach" the staff (which after seeing the example seemed more like criticising which i would never do on a selling floor in public) within the first five minutes I got there, try to coherse customers into buying multiply products (useful but seriously I am not even working here yet), giving hand massages (I had to give four in a one hour time frame) and finally a review at the end.....In my final review I was told that I was not aggressive enough in my "coaching" and asked if that is how I have run other businesses.....Wow seriously?....I put everything on hold for two weeks dedicating myself to this "process" of which I was not paid and went out of my way to make a priority and trust me I understand that I will not get every job I apply to but this was insulting and demeaning to both my professional experience and time. I was not asked to come back for another round but honestly I would not have come in if asked. I am not sure if this is Lush policies or this particular manager but if this is how they do things it is too aggressive and in my experience you will not be able to keep a staff very long if all you do is insult them about not being pushy enough...And after all this this meticulousness of the manager raking me I was never even given a "thank you for my time but we have found another candidate type courtesy email...." RUDE! Jeez I really liked this company's mission and products its a shame.....
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Skills Test and a Personality Test.
Helpful Interview?
Yes |
No
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