LensCrafters General Manager Interview Questions & Reviews
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Updated Apr 28, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 6 ratings 
“Average” Interview
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Interview Experience [?] Based on 6 ratings
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| 1–6 of 6 LensCrafters Interviews | Sort by |
General Manager at LensCrafters
Posted Apr 28, 2012
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Jan 2010 in Philadelphia, PA (took 2 months)
I applied online, received a phone call from the district manager about 4 weeks later. Set up a face to face interview with him. Didn't hear back from him, so I called him about once a week to check my application status. Four weeks later he set up a phone interview with himself and another district manager. Two weeks later I had a phone interview with the regional vice president. Two weeks later I received the offer.
Very lenghty process. Definitly follow up.
Interview Questions
Negotiation Details
no room for negotiating.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, an IQ/Intelligence Test, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
General Manager at LensCrafters
Posted Feb 28, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jun 2011 (took 2 weeks)
Interviewed with RDO and RVP. Required to take a written test and drug test. Test was pretty standard and interviews were very basic
Interview Questions
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
General Manager at LensCrafters
Posted Dec 1, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed May 2011 in Orlando, FL (took 3 weeks)
I initially interviewed with a store general manager then I did a phone panel interview with the regional and other general managers. I then did a store panel interview with other regionals. The questions consisted mostly of coaching techniques and situational type questions.
Interview Questions
Other Details
I got the interview through a Recruiter and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, an IQ/Intelligence Test, a Skills Test, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
General Manager at LensCrafters
Posted Nov 28, 2010
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Declined Offer
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Interviewed Aug 2010 (took 5 weeks)
I obtained my initial interview through a recruiting agency. The first interview consisted of about 1/2 hour with two managers in the room. The interview was a bit rushed, they seem to have a lot of people scheduled for the same day and I did not have a chance to ask many questions. The interviewers were courteous and the questions were job specific and focused on: 1) customer service philosophy, 2) situational (describe a situation when you had an angry customer and how you dealt with it, 3) supervisory skills and management style (how do you go about assessing employees skills and what would you do if you had to move them to a different position).
I was disappointed that they had no job description for me to have a better idea and expectations on what job duties the job entailed, my recruiter did not have one either. I was then set up to complete an online assessment consisting of a math skills section (word problems, math/ sales oriented calculations such as percentages, profit margins etc..) and a general / personality test section geared towards assessing your customer service skills and general work ethic. The math part was challenging to me because each question was timed individually as opposed to the entire section being timed so if I finished one question in a few seconds, I could not apply my extra time to a more laborious question that required extra calculation - I found that a bit unfair. Passing the test was a requirement for management positions. I did pass. About two weeks later, I was set up for a second interview with 2 other managers. This second one was more relaxed and longer so I had the chance to find out more about the job itself. I then learned that the position required completing a certification to become an optician which on average takes about 3 years (working full time, and going for the education on a part-time basis). About another week later, I was invited for a third interview.
Interview Questions
Reason for Declining
The company seemed very good to work for and it seemed like a good career opportunity but I wasn't committed to becoming an optician in the long run and that is something that seemed pretty crucial to anyone's success in this career path, so I declined.
Other Details
I got the interview through a Recruiter and the interview consisted of a 1:1 Interview, a Group/Panel Interview, a Skills Test and a Personality Test.
Helpful Interview?
Yes |
No
Inappropriate?
General Manager at LensCrafters
Posted Jan 25, 2010
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2.0
Easy Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Dec 2009 (took 2 days)
After being recruited due to my background and experience I went thru the hour long phone interview and hour and half face interview.Was told they were only looking to hire General Managers that have District Manager potential which I did in my past career. After 2 weeks of not hearing from them I called the District Manager(whom recruited me in the 1st place) and left a msg stating I was still intrested. 5 minutes later I get a call from the phone interviewer stating she was calling for the DM to say they were going to promote within?
I felt it was a huge waste of my valuable time since this company put huge postings all over the internet for my specific city to find out nobody that interviewed would be considered and go internal.
Interview Questions
Other Details
I got the interview through a Recruiter and the interview consisted of a Phone Interview and a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
General Manager at LensCrafters
Posted Jun 2, 2009 — 2 of 2 people found this helpful
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed May 2009 (took 3 weeks)
The actual interviewing process is very thorough but if you have a very strong knowledge base and experience with retail management you will do great. They ask good, "tell me a time when" questions. Be prepared to discuss your past successes and how you achieved them. I was asked specific questions to determine how my management style will fit into their way of business. There will be three interview total, one of them a panel interview. There will also be compentancy/personality test that takes 1-2 hours. This personality part is a breeze, however if you aren't just out of school, the comp part of the test will prove challenging.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, an IQ/Intelligence Test, a Skills Test, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
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