I applied through an employee referral and the process took 2+ weeks - interviewed at LesConcierges.
Interview Details –
There was an initial short phone interview. I was invited in for a panel interview. They said there could be up to 8 people but there was fewer for my interview. We were given some standard interview questions which were answered all in the same room. There was an exercise were the interviewees worked together. I wouldn't suggest attempting to make the other person look bad, it may blow up on you. Try to be collaborative in the panel part.
After that there were individual interviews with different managers who all really need to take a class in interview techniques. They asked the most mundane questions. Only about 2 behavioral questions were asked and there was lots of repetition with different people. Several call backs later there wasn't anything definite yet (they said background checks were slow) but the process dragged for far too long and I couldn't wait.
Interview Question – There was a skills test. It required thinking on your feet and being able to use a computer well. We were asked to recommend a local restaurant for a traveler arriving to the area. This was to be completed within 25 minutes with as many relevant details as needed. It wasn't that difficult if you know what your doing but it would have been difficult for a computer illiterate. View Answer
Interviewed at LesConcierges
Interview Details – Long and drawn out. Took two months from initial contact to an offer.
Interviewed at LesConcierges
Interview Details – I found the job on linkedin and applied. I was called less than one week later and asked to come in for the interview. The interview questions were standard for a hospitality job. I was offered the job two weeks later.
Interview Question – The interview process was fairly easy and no unexpected questions occurred Answer Question
Very Easy Interview
I applied online and the process took 2 weeks - interviewed at LesConcierges in November 2012.
Interview Details –
Online Job Application.
Received a call and initial screening from HR representative.
Offered an opportunity to meet the hiring manager in person without a initial call.
I reviewed the numerous negative reviews on this site and re-contacted the HR manager to discuss my concerns.
HR manager told me that it is a "real position" and that the hiring manager would know whether I was the right candidate in "about five minutes".
Went to in person interview with the hiring manager.
Hiring manager asked me about my experience running "loyalty programs", I told her that I had none.
Neither the hiring manager or the HR representative explained why they brought me in for a role that they quite clearly thought I was not a suitable candidate for.
This firm has no qualms about wasting your time and energy.
Interview Question – Do you have extensive "loyalty program" experience? View Answer
I applied online and the process took 2 days - interviewed at LesConcierges in February 2012.
Interview Details – It started off with a phone interview then group interview. At group interview they ask you to make a restaurant recommendation report on the computer using their guideline. Getting the job is pretty much heavily based on experience.
Interview Question – A client is stranded at the airport and shes in town for a wedding and also needed a gift, what would you do? Answer Question
The process took a day - interviewed at LesConcierges in September 2010.
Interview Details – The interview was conducted by an automated phone service. Kind of an ironic choice given this is a personalized customer-service company. A recorded voice explained the 13-question process then started with "So, tell me about yourself." Remaining questions were pretty standard stuff - explain a time when you've been successful, demonstrate a strength, what appeals to you about Les Concierges, etc. Final question was salary requirements. A ridiculously off-putting experience all the way around.
Interview Question – So, tell me about yourself. Answer Question
I applied online and the process took 2 months - interviewed at LesConcierges in September 2010.
Interview Details –
The initial communications started off fine. We had a thirty minute phone interview and was told that they had quite a few people to speak with and they would be back in touch with me. One month later they brought me in for a personal interview where I had several one on one meetings. Each gave me very positive feedback about my fit for the position. The recruiter later called me to let me know that he felt very good about how things were going and that we were going to proceed to the next round of interviews. Three weeks later I was brought back in to meet with the senior management and the president of the company.
One of the people I interviewed with didn't ask me any questions. She just wanted to me talk extemporaneously about the job. She just looked at me without giving any responses or feedback on what areas she would like me to cover or areas of expertise that I could apply to this position.
Still, I was told that I was a great candidate and I should be hearing from them soon. Thank you notes were sent and since I didn't hear back in over a week I sent an e-mail politely requesting if there were any additional updates. There was no response.
I was holding off on other opportunities because of all of the positive feedback I was receiving from them. A simple note stating that they chose another candidate would have been appreciated.
Interview Question – They asked a lot of questions about the type of corporate cultures that you have worked in at previous companies and how you were able to improve the service you provided to your clients. Answer Question
I applied online and the process took 3 weeks - interviewed at LesConcierges in July 2010.
Interview Details –
The process started well enough with indication that the company was responsible and professional. My understanding is that the recruiter was an outside consultant who had established themselves as their hiring right hand. The phone screen went well and the job description was a definite match for my skills and experience as well as what the company was looking for in a candidate. I was invited in for one-on-ones with four managers.
I inquired about the dress code prior to attending the interview and was told that a business suit would be fine. I complied and found during the interviews that everyone was in "street casual". One of the interviewers was actually in a camisole with her "tatoos" showing on her cleavage and arms. I was okay with that as the interview as pertains to the job went well and I'm very open and flexible. The required thank you notes, etc. were all done. The company called me back for additional interviews with their "top management". The recruiter kept asking me as to my availability to "start" and my salary "history" - as I was still employed. The communication was fairly consistent.
I arrived for the second round of in person interviews, again in a suit. The first interview went very well and the individual was genuinely interested and engaged - she took three pages of notes and I felt we hit it off given that we had similar professional backgrounds and again, the job as described was a good fit. I found this individual very professional. Once we concluded she walked me out to the reception area and told me that she would alert the next person.
I waited for the next interviewer for 10 minutes and began to wonder after that what might be going on. I continued to wait for 15, which turned into 20 and eventually 30. No one approached me with a "status" as to the next interviewer. After 30 minutes I flagged someone down and asked that the interview please be told that I was waiting in the lobby for her. She sent back a message that it would be an additional 5 minutes.
When she finally did appear she made the perfunctory apologies and said that she had been dealing with her "boss". I responded by politely telling her that I completely understood and we proceeded to her office.
Her office was a complete mess with papers and folders strewn all over the place. She appeared disorganized to say the least. Her manner was very matter of fact and she did not display the same manner as the other interviewers. She lacked manners and the ability to establish rapport. Five minutes into the interview she receives a "personal" phone call on her cell phone and reaches into her purse to retrieve the phone and proceeds to take the call in front of me. At one point she raised her index finger to indicate she would be "a minute" and walked out of the room. She returned 20 minutes later. The interview may have lasted an additional 20 minutes and I was escorted out and advised that I would be hearing back. Again, the thank you notes, etc. were all taken care of as per interview etiquette despite the unprofessional experience.
In conclusion, I never heard back from the recruiter or anyone at the organization. I reached out to the recruiter as well as the individual with whom I thought I had the most rapport to follow up and neither of them returned my calls or emails.
I was extremely dissappointed in their lack of courtesy. Their total disregard for a candidate's time, preparation, presentation, professionalism and interest in their company was frankly appalling. In my opinion there should be something that could be done about this type of callous behaviour. Fortunately for me I was gainfully employed. I feel for any other candidate that takes the time to prepare properly and takes the oppoturnity as seriously as I did - actually is in "need" and is "qualified" and is treated with such disregard. I wish Les Concierge all the best.
Interview Question – All questions were manageable. View Answer
Pros: Concierge & ticket staff are excellent. Travel experts are talented, although a little cliquish. Some managers will fight for you. Good benefits. Opportunities for growth and perks but you have to make yourself indispensable to get there. I enjoyed… – Full Review
Service Beyond Expectations LesConcierges is the world’s premier provider of global concierge services and solutions. We represent and enhance your brand to generate loyalty from your most valued employees and most… — Full Overview
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