I said that I would put the customers first. I would let the supervisor know that I will be with him/her as soon as I finish helping the customers. I would also request backup assistance from another customer service associate working in the same department.

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J. C. Penney Overview

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Website www.jcpenney.net

HQ Plano, TX

Industry

Department Stores

Size

15,500+ Employees, $17B+ Revenue

Competitors

Kohl's, Macy's

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Interview Question for Customer Service Associate at J. C. Penney:

Let's say you work in a department that requires one-on-one customer service. You begin to help one customer when another customer asks for assistance. You hear your supervisor call for your assistance over the walkie-talkie. What would you do?

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