Liberty Mutual Claims Adjuster Interview Questions & Reviews
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Updated May 16, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 6 ratings 
“Easy” Interview
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Interview Experience [?] Based on 6 ratings
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| 1–6 of 6 Liberty Mutual Interviews | Sort by |
Claims Adjuster at Liberty Mutual
Posted May 16, 2012
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Mar 2012 (took a day)
Applied and did a lengthy personality test that seems standard for Liberty Mutual roles. A day later got a HR email asking a question about my background that was listed, clearly, in the second line of my resume. A couple weeks past and got a invite for a phone interview which lasted about 5-10 minutes. Got a follow up email a few days later offering an in-person interview (with awful grammar). The HR lady I dealt with was like dealing/talking to someone my niece and nephew's age. I came in for my interview and had a rather informal discussion about the company, the division, and the role. I described my background and what I was looking for in a position. There was not a set question list that was being asked, but some questions dealt with science and mechanical aptitude. I did not have the traditional science majors preferred and had basic skills with taking apart electronics to fix issues. I spoke with two others in a nearby cubicle that did the same job. One was similarly informal, but the next started drilling me with questions that I'd only know if I had previous claims experience, but this was for entry-level. This is one of two of my interviews that actually brought up the personal interests I listed, which is a nice touch to know they had interest in me as a person, not just another resume from the pile. Roughly 3 weeks later got the standard rejection e-mail.
Interview Questions
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Claims Adjuster at Liberty Mutual
Posted Apr 8, 2012
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jan 2010 in Westborough, MA (took 2 weeks)
They call you, do a short phone interview, as long as your life is in order (You are not in jail) (College Grad, etc...) They will give you an offer.
Interview Questions
Negotiation Details
NONE, Keep in mind, if you went to Northeastern or a Boston school they will start you at 42,000 if you went to another college they feel you are not as qualified and will offer you 36,000
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, an IQ/Intelligence Test, a Skills Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Claims Adjuster at Liberty Mutual
Posted Dec 28, 2010
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Nov 2010 (took 2 days)
The interview process was for a college hire program in which employees will be rotated through property, auto, and bodily injury claims for about 18 months in order to become a claims adjuster. The first round interview took place on campus and was about 45 minutes long and behavioral based. After receiving a call for a second round interview, Liberty Mutual paid for flights and accommodation for an office visit. The office visit consisted of presentations about the company, 2x15 minute job shadows, and 2 behavioral based interviews. The interviews were behavioral based and quite casual. They write down absolutely every answer you have, so it feels as if you are completing an oral exam rather than having a conversational interview. Overall, everyone was very pleasant and accommodating, and promoted their company very well.
Interview Questions
Negotiation Details
I did not negotiate, since others on this site have had said they had no luck with it.
Helpful Interview?
Yes |
No
Inappropriate?
Claims Adjuster at Liberty Mutual
Posted Aug 21, 2010 — 1 of 1 people found this helpful
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1.0
Very Easy Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed May 2010 (took 2 weeks)
The first step was a phone interview with a lady that was not overly friendly but she was professional. She was 20 minutes late calling me and I had arranged the time to coincide with my lunch break. About a week later, I received a call from a local manager to set up an in-person interview. I met with a manager and director. It was, perhaps, the most unusual interview that I have ever had, with them doing almost all of the talking and me only able to listen. Perhaps it is a new interview technique of which I am not aware. The most disappointing part was that they did not respond in any way telling me I did not get the job. You would think that after taking the time for the phone interview, personal interview, and me sending thank you notes, that they could have at least sent a generic email or left a voice mail letting me know they chose someone else.
Interview Questions
Other Details
The interview consisted of a Phone Interview and a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Claims Adjuster at Liberty Mutual
Posted Jun 14, 2010
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jul 2009 (took a day)
I had applied online for this position. The interview process consisted on an initial conversation with the human resourses specialist. Next, who would later become my team manager and his supervisor interview me. I felt like it went well. Their verbage and description of me possibly holding the position I was interviewing for was based on "when", not "if" I evenutally hold this position.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Group/Panel Interview, an IQ/Intelligence Test, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Claims Adjuster at Liberty Mutual
Posted Mar 17, 2010
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3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Feb 2010 (took a day)
The interviewers made a point to emphasize that the interview was "behavioral" and about how you would behave in certain situations...all of which were negative. The interviewers were busy writing down everything you said on a form and there was no real conversation or back-and-forth nature at all. Then, they asked if I had questions, which I did, a fairly large amount since they had barely mentioned the position or what it entailed! It was a very low level position, and having a Masters degree, I was a little surprised that I was interviewed for this position.
Interview Questions
Other Details
I got the interview through a College or University and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
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