Liberty Mutual Claims Specialist Interview Questions & Reviews
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Updated Mar 20, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 15 ratings 
“Average” Interview
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Interview Experience [?] Based on 15 ratings
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| 1–10 of 15 Liberty Mutual Interviews | Sort by |
Claims Specialist at Liberty Mutual
Posted Mar 20, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jun 2010 in Philadelphia, PA (took 3 weeks)
The phone interview and follow up took longer than expected, i had to follow up with HR before hiring manager called me. I think HR dropped the ball on me. But once i got in touch with hiring manager, the process was quick. Interview took 3 hours with 2 manager and a personality and written case test. Offer made within week
Negotiation Details
did not negotiate, it was fair.
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
View Comments (1)
Inappropriate?
Claims Specialist at Liberty Mutual
Posted Jan 9, 2012 — 1 of 1 people found this helpful
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Apr 2010 in Boston, MA (took 4+ weeks)
To start, there was an initial 1:1 on campus interview. This was a laid back and coved basic work/school history. It provided information about the position and discussed presented the benefits of working for the company.
About a week or so later, I was invited to an all day interview. This was an event for all potential candidates that passed the first round of interviews. To start, we were given a presentation on the company. Covering everything one would need to know about a company they are applying for. After this, the day was broken down into two- 1:1 interviews with managers from the company. It was a "Behavioral" type interview with questions like, "Tell me about a time you could not keep a promises" and "tell me about a time you had a problem with a coworker". After the interviews, We all took a computer test which tested math, English, and attention to detail skills. After this test, we were tested again. The task was to read a two page document and write a review of what it was about. Once we were finished, we were allowed to leave.
In my opinion, the reason for such an extensive interview process is for the company to be sure of two things before offering you a position. One- that you have the skills necessary to perform the job, and two- that you will be someone who will want to make it a career.
Claims Specialists have a very high turnover. My advise is that you shadow the position before you accept it. It offers a good salary and benefits but not the growth some people want. Sure, if you do well, you will be promoted to claims specialist II and then III and then senior ...ect.. You could become a Claims Manager, but remember- there are a lot of claims handlers who have been there a long time that may want the same thing. So be prepared to wait.
The position is like pushing carts for a supermarket. You have a list of claims to handle and the faster you settle them, the faster new ones are assigned to you. Don't get me wrong, If you are looking for a good paying career with a decent peak salary and don’t care about repetitiveness, then this is a good rout.
One more thing to be aware of- A lot of claims handlers get trapped in the position. For some reason, claims experience does not help you get a different position in the Insurance field as much as one would think. So many claims handlers get trapped with a decent salary and a job they do not like but they cannot afford to take entry level pay somewhere else. For this reason, you will find many experienced claims handlers who are unhappy but sticking with the career they chose 10+ years ago.
Interview Questions
Negotiation Details
The offer was competitive. Since the position was entry level, you will not have much negotiation leverage. If you do not want to accept the offer, there are other candidates that will.
Other Details
The interview consisted of a 1:1 Interview, a Group/Panel Interview, a Skills Test, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Claims Specialist at Liberty Mutual
Posted Jan 9, 2012
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1.0
Very Easy Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Jan 2012 (took 2 weeks)
This was my first interview after my phone screen/interview. I met with the claims manager and was asked a bunch of behavioral questions and then was told that I should hear from them by the end of this week. As soon as I hear from them I'll update this information. I was told that the next step was a group interview and then after that maybe a job offer. But i'll keep you guys posted.
Interview Questions
Other Details
The interview consisted of a Phone Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
View Comments (1)
Inappropriate?
Claims Specialist at Liberty Mutual
Posted Nov 7, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Declined Offer
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Interviewed Mar 2010 (took 4+ weeks)
My interactions with Liberty Mutual were very positive-- the recruiters were friendly and helpful, the interviewers were very nice, the interview process was informative and enjoyable. They are big on responsibility and careful, thoughtful decision-making.
Interview Questions
Reason for Declining
Better offer.
Other Details
I got the interview through a College or University and the interview consisted of a 1:1 Interview and a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Claims Specialist at Liberty Mutual
Posted Oct 24, 2011
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Oct 2011 (took a day)
Went into my campus career building where I met with a recruiter who also happened to be a Liberty Mutual Project Manager. It was 1:1 and in a small room. The first 10 minutes or so he told me in more detail about the position that I was applying for and a bit about the company. The next 25 minutes were typical behavioral interview questions that he was reading off a packet. He continuously jotted down notes during the interview. At the end it was question time and with a business card and a handshake it was all over. Really easy to talk to and a great interviewer.
Interview Questions
Other Details
I got the interview through a College or University and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Claims Specialist at Liberty Mutual
Posted Aug 31, 2011 — 3 of 3 people found this helpful
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Aug 2011 in Lawrenceville, GA (took a day)
I was expecting it to be a one-on-one interview, but I was taken to a conference room where three managers took turns asking me questions. It wasn't bad though.. they were all very nice and the questions weren't too difficult. It actually made me less nervous with more people there, because they were all very warm and easy to talk with.
After some behavioral questions and a few questions about my past employment, I was given a skills test to complete within 25 minutes. It was a situation in which I had to write a response fax to a customer that was inquiring about their claim. I also had to create a list of the items/info that I think I would need to gather to successfully complete the customer's auto claim.. like a police report, body shop estimates, etc.
After this, I was taken to meet the manager that was above the managers I'd previously interviewed with. He asked me a few questions, mostly conversational, for a little while. Then he took me to the manager of the whole facility. He also talked to me for a bit.
After the interviews, I was placed with a rep to listen to some of the calls and see the system that I would be working with.
Interview Questions
Negotiation Details
I didn't even attempt to negotiate because others on this site have said that they didn't have luck with it. Their offer was more than what I had in mind, anyway!
Other Details
I Applied Online and the interview consisted of a Group/Panel Interview, a Skills Test and a Background Check.
Helpful Interview?
Yes |
No
View Comments (1)
Inappropriate?
Claims Specialist at Liberty Mutual
Posted May 7, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Apr 2011 (took a day)
Had a one on one on campus interview that was set up after talking with a representative from the job fair. Interview was very nice and friendly. I had a casual conversation with the interviewer while she jotted down a few notes here and there. Questions were mostly behavioral. Was asked things why Liberty Mutual, past job experiences and "give an example of when..." The interview lasted approximately 40 minutes. Would suggest preparing just learning about the position and the company ethos.
Interview Questions
Other Details
The interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Claim Specialist at Liberty Mutual
Posted Apr 25, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Apr 2011 (took a day)
It was a 1 on 1 interview at a local campus. They were looking to hire a claim specialist with only 3 openings for the New York State. I was one of many interviewers that was contacted via e-mail to come meet with them in person. After the interview, they said their human resource would contact you if you're eligible for hire and meet their requirements.
Interview Questions
Other Details
The interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Claims Specialist at Liberty Mutual
Posted Mar 1, 2011 — 1 of 1 people found this helpful
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4.0
Difficult Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Jan 2011 in Chicago, IL (took 3 weeks)
I took an online assessment and then was called to do a one on one interview. The interviewer informed me that I had great customer service and investigative work experience. I got an e-mail inviting me to the second interview which was held in Warrenville, IL. The interview consisted of a group/panel interview and there was an all day presentation about the job
Interview Questions
Other Details
The interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Claims Specialist at Liberty Mutual
Posted Feb 24, 2011
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4.0
Difficult Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Nov 2010 (took 2 months)
Online assessment test, phone interview, 1 on 1 interview, followed by a few group interviews
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, an IQ/Intelligence Test, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
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