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Liberty Mutual Claims Training Program Interview Questions & Reviews

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Web: www.libertymutualgroup.com | HQ: Boston, MA

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Updated Jan 14, 2012 – Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 3 ratings

2.7

“Average” Interview

Interview Experience [?] Based on 3 ratings

Positive	33%
Neutral	67%
Negative	0%

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1–3 of 3 Liberty Mutual Interviews

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2.0

Easy Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Jan 2012 (took 1+ week)

I applied online on a Tuesday. After completing the application, I was required to take an approx. 45 min test that measures mathematical aptitude, personality traits, and various other things. It was a bit boring and monotonous, but not overly difficult.
I received a call on Thursday to schedule a phone interview, which would take place the following Monday. The phone interview was surprisingly short, only about 10 - 15 minutes. It consisted of just going over my resume, my salary requirements, and one or two behavioral questions. The interviewer said they would forward the info onto the hiring manager who would then decide which candidates get an in person interview.
The next day, I received the a call from the local manager to have a face to face interview. The face to face interview took place on Thursday of that same week. There was a panel of three interviewers; however, only one person actually spoke, so it was more like a de facto 1 on 1 interview. It lasted about 90 minutes and heavily consisted of fairly standard behavioral questions. I would say, in total, I answered probably 10 questions. However, the manager was very laid back, upbeat, and definitely wholly involved. I've been to quite a few interviews where the interviewer seemed to just be going through the motions. Anyway, the interview seemed to be quite positive.
The very next day, Friday, I was called by the interviewing manager with an offer for the position.
Overall, it was a very, very quick process, consisting of 9 business days (from Tuesday of one week to Friday of the next). I came away with a very positive view of the company. As far as the office and work culture, the company seems to afford you a large amount of autonomy, yet still with a support structure if needed.
As far as interview advice, definitely study up on why you want to work for Liberty Mutual and have a fairly copious amount of past examples from your work history when you overcame a challenge, had to tell someone bad news, etc. Also, this was the third time I had interviewed with the company, so I can say that, as the old adage says, if at first you don't succeed, try, try again.
Good Luck.

Interview Questions

Describe a time when you had to tell someone bad news and there was nothing you could do to fix the situation?

Answer Question

Describe a time you had to improve a process? How did you do that?

Answer Question

Negotiation Details

The offer was quite good and I accepted without any negotiation. Honestly, since this was the third job i've been in the running for with Liberty Mutual, I'd say that they pay is always very high, so negotiation seems of secondary importance.

Other Details

I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview, a Skills Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Dec 2011 in Valley Stream, NY (took 5 days)

Applied online and took a long personality test. Shortly afterward, I was contacted for a short phone interview, whose results were passed onto a hiring manager who selected me to come in for an in-person interview.

I was set to interview with a three person panel, two of whom showed up, and all of whom were 20 minutes late. The interview itself consisted of going over the resume, followed by a few relevant questions to the position. It was not a difficult or adversarial interview, and I was told I would hear back within a few weeks.

A few hours later I received the rejection email. I contacted my interviews to ask what went so horribly wrong, but no response.

Interview Questions

What information would you need to process a car insurance claim?

View Answers (1)

Other Details

I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview and a Personality Test.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Mar 2011 (took a day)

After submitting my resume through my career services website, I got contacted by phone for a claim's training program asking me to set up a phone interview. The interview seemed really unprofessional especially when she missed our interview time and wanted to have an interview an hour later than planned. The interview just consisted of going over my resume (asking about each experience and what I learned) and then asking a few behavioral questions.