Liberty Mutual Insurance Claims Adjuster Interview Questions & Reviews

Interview Details – The process was fairly extensive. The initial application includes submitting a resume and cover letter, then filling in forms with employment history, education, etc. Then about a 45 minute personality exam conducted by a third party company online to determine if you are a fit. Following this process there is a serious of two telephone interviews. the first is fairly short and just insures you meet the minimum qualifications. The second is about a half hour or so and if you pass this interview your application and resume are sent to the the local manager. Then their is an in person interview that takes approximately an hour. In all, from first applying to the job until receiving a job offer was roughly a three month process.

Negotiation Details – There was no negotiation phase. The job had a set pay amount that was not negotiable.

Interview Details – Felt like I was in the scene from The Office. Somewhat unprofessional but nothing too bad. A lot of basic questions that I have been asked in previous interviews...How would you handle x situation....Give me an example of how you handled x situation in the past. Researching the company did not help much as not many questions were about them. Mainly listening and having to answer the set questions. Interview was two people which was unexpected. One finished and then the other asked different questions and went more in depth about experience.

Interview Details – On campus interview. First round. STAR method. Situation. Task. Action. Result.

Interview Details – in person interview with 2 managers, 1 hour long. Asked me a variety of questions. Some of which included questions about my education and career goals.

Negotiation Details – No negotiating. Good starting salary offer.

Interview Details – They call you, do a short phone interview, as long as your life is in order (You are not in jail) (College Grad, etc...) They will give you an offer.

Negotiation Details – NONE, Keep in mind, if you went to Northeastern or a Boston school they will start you at 42,000 if you went to another college they feel you are not as qualified and will offer you 36,000

Interview Details – I applied online and was contacted by a recruiter, whom set up an interview for me with the hiring manager. The interview lasted about 1.5 hours and they asked a bunch of behavioral questions. I felt like I did a great job answering all the questions and the interview went very well. At the end of the interview they said they would be contacting me very soon. Three weeks later they left me a message saying that they were moving forward with another candidate. There is a ton of competition for the jobs that Liberty Mutual/ Northwest posts.

Interview Details – Applied and did a lengthy personality test that seems standard for Liberty Mutual roles. A day later got a HR email asking a question about my background that was listed, clearly, in the second line of my resume. A couple weeks past and got a invite for a phone interview which lasted about 5-10 minutes. Got a follow up email a few days later offering an in-person interview (with awful grammar). The HR lady I dealt with was like dealing/talking to someone my niece and nephew's age. I came in for my interview and had a rather informal discussion about the company, the division, and the role. I described my background and what I was looking for in a position. There was not a set question list that was being asked, but some questions dealt with science and mechanical aptitude. I did not have the traditional science majors preferred and had basic skills with taking apart electronics to fix issues. I spoke with two others in a nearby cubicle that did the same job. One was similarly informal, but the next started drilling me with questions that I'd only know if I had previous claims experience, but this was for entry-level. This is one of two of my interviews that actually brought up the personal interests I listed, which is a nice touch to know they had interest in me as a person, not just another resume from the pile. Roughly 3 weeks later got the standard rejection e-mail.

Interview Details – The interview process was for a college hire program in which employees will be rotated through property, auto, and bodily injury claims for about 18 months in order to become a claims adjuster. The first round interview took place on campus and was about 45 minutes long and behavioral based. After receiving a call for a second round interview, Liberty Mutual paid for flights and accommodation for an office visit. The office visit consisted of presentations about the company, 2x15 minute job shadows, and 2 behavioral based interviews. The interviews were behavioral based and quite casual. They write down absolutely every answer you have, so it feels as if you are completing an oral exam rather than having a conversational interview. Overall, everyone was very pleasant and accommodating, and promoted their company very well.

Negotiation Details – I did not negotiate, since others on this site have had said they had no luck with it.

Interview Details – The first step was a phone interview with a lady that was not overly friendly but she was professional. She was 20 minutes late calling me and I had arranged the time to coincide with my lunch break. About a week later, I received a call from a local manager to set up an in-person interview. I met with a manager and director. It was, perhaps, the most unusual interview that I have ever had, with them doing almost all of the talking and me only able to listen. Perhaps it is a new interview technique of which I am not aware. The most disappointing part was that they did not respond in any way telling me I did not get the job. You would think that after taking the time for the phone interview, personal interview, and me sending thank you notes, that they could have at least sent a generic email or left a voice mail letting me know they chose someone else.